Upgrading from Eircom ADSL trial to full service

Dinarius

I was lucky enough to have had two Eircom ADSL trials. After each one I was offered the full service at the monthly charge less the installation cost. I was also told I could keep the modem if I took up the offer. I declined each time. The first time, they came and took back the modem. I still have the modem from the second trial.

This morning I called Sales about taking up the sevice. I explained that I still had the connection in place - i.e. the connection box on the wall. In addition, since I still had the modem, I reasoned that I would only have to be "switched on" at the exchange. There is nothing else to do.

The sales person said that I would still have to pay the €199 connection charge. This is a bit rich, in my view.

Has anyone else had this experience?

Thanks.

D.

spongebob

Originally posted by Dinarius
This is a bit rich, in my view.

Has anyone else had this experience?

No!

I wasn't on one trial never mind two

Frank Grimes

Originally posted by Dinarius
This morning I called Sales about taking up the sevice. I explained that I still had the connection in place - i.e. the connection box on the wall. In addition, since I still had the modem, I reasoned that I would only have to be "switched on" at the exchange. There is nothing else to do.

The sales person said that I would still have to pay the €199 connection charge. This is a bit rich, in my view.

Has anyone else had this experience?

Thanks.

D.

The connection charge includes the work that's done in the exchange afaik.
In fairness, as you said yourself, you turned it down when it was offered - you can hardly expect them to do it for nothing just because you changed your mind.

Dinarius

It's just that it's not comparing like with like. Yes, I did have free ADSL for a couple of months, but at times it was a "trial" in every sense of the word! ;-)

I would have been mightily annoyed if I had been paying for it. That was partly why I declined the offer after the trial. It was very buggy. That may have been sorted out now.

Also, I would NEVER run it on Windows '98SE - I am now running XP Pro on a P4 2.5Ghz, so I'll reserve judgement on this system.

I guess my point is that all the installation work was done previously, and they got their money's worth using me as a guinea pig, so I think they might be a bit lenient. Say, €100 to trip a switch?

D.

Frank Grimes

Originally posted by Dinarius
Say, €100 to trip a switch?

There's a bit more to it than tripping a switch.

Ardmore

Originally posted by Dinarius
I guess my point is that all the installation work was done previously, and they got their money's worth using me as a guinea pig, so I think they might be a bit lenient. Say, €100 to trip a switch?

The price is entirely arbitrary anyway, but they point is that there's only one price - the either charge it, or they don't, they can't vary it just for you.

You've already gotten free service for 6 months or so, and a free modem. Just count your blessings, and get on with it