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Bad SKY Customer Service

  • 06-12-2002 12:56am
    #1
    DaveH
    Registered Users, Registered Users 2 Posts: 426 ✭✭


    Hi all,
    Just want to know if anyone else has been treated like this? I have had a problem with Classics TV since it launched. Every time I turn onto it, I just get a blue screen with the EPG Banner. I rang SKY Tech Support(Sunday), Told me to do a few things, no joy and said, we'll send an engineer out on Thursday. He'll ring to book a time(cool!!). I got a phone call at 8.00am to say "were very busy at Christmas and cant get to you today, We'll be their tomorrow." I missed a call at 8.45 am, but it was on my voice mail. It simply went,
    "Yeah this is SKY, your actually going to have to ring SKY to book an appointment, we're very busy at Christmas, Thanks."
    Now I think Sky's customer service is good, but this is varly NTL like treatment. Has any one else got treatment like this???
    Also I get the same problem with the Two Setanta Channels and NASN, are all these channels on the same Transponder???
    Anyone's help would be grateful,
    Cheers
    Dave


Comments

  • #2
    sergeant121
    Closed Accounts Posts: 94 ✭✭sergeant121


    Originally posted by DaveH
    Also I get the same problem with the Two Setanta Channels and NASN, are all these channels on the same Transponder???
    Those 4 are all on 11.623 H - one of the Eurobird transponders (they're the ones which start with the letter D on THIS LIST. Sounds like a dish alignment problem - check out your reception of other Eurobird channels and/or see what you get if you try to add Eurobird channels to your 'Other Channels'.


  • #3
    lawhec
    Closed Accounts Posts: 1,757 ✭✭✭lawhec


    We had this problem until a couple of weeks ago on channels on the same frequency - 11.623 GHz. An old coax lead from the Dish to the dodgybox (and the previous analogue receiver) had a join in it after a window fitting accident done using proper F connectors back in 1995 and all was fine until a digital cordless phone was bought and all the channels on this frequency looked like a lego artwork. Replacing the downlead "cured" the problem although the real reason for the downlead being replaced was to rubbish the old one that went through the kitchen when new units are being fitted there next year!


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