my line is down.. again

ando

my isdn line is down again, second time its happened in 6 weeks. This time its been down for over a week. It went dead on tuesday 12th november and has not come back to life since. I've been calling eircom repairs every day to get some action done about it. There was an engineer out last friday but my line is still down. Is there some legal action I can take (just a threat) to get some proper action? Its dragging on now far to long and I'm paying line rental + UtvIp ..... but not able to use it

ando

guess not

Mountjoy Mugger

Not sure about legal action, but they do have a Customer Charter somewhere, where they promise to fix faults within a specified period, or else give you a credit. Check out their website.

EDIT: I couldn't find anything on the website but on page 10 of the 2003 directory (01 area) they say if a fault isn't cleared within 2 working days, you can claim 2 months free rental. If you want the full text, let me know.

corkey

Any lights on the isdn box?

ando

nice1 mountjoy

would be great if you could get me a link for that or email it to me

corkey: no 'network' light on for over a week now, only the orange power light

theciscokid

thats not a good sign of business is it?

Mountjoy Mugger

Originally posted by ando
nice1 mountjoy

would be great if you could get me a link for that or email it to me

Damn, I just read the small print.

The terms of our customer service guarantee do not apply in the case of ISDN lines.

Sorry about that.

EDIT: That said, why not get the ODTR to give them a boll****ng?

ando

will give them a ring, see what they say

My line finally came back today, it was down for almost 10 days !

I finally get to really apreciate utvIp gaming pings :eek: !!! lol

ando

hang on, my line went wonky there a couple of minutes ago... I wont be supprised if it goes down once again

PiE

Eff that, 10 days? Demand to be reimbursed for those 10 days!

They probably did it 'cos they know you're on UTV.

They act like spoilt little b*stards. Which they are.

Spoonman

My ISDN line went down Friday evening, dead, no carrier signal. Coincidentally I signed up for UTV less than 2 months ago, my lines been working fine the past 2 years without interruption.

Guess I'm in for a long wait

BKtje

didnt really wanan believe that Eircom could be this petty

gurramok

Same happened to me when i switched to utv. Line went down twice, always on a wednesday or thursday conveniently for eircon not to fix it until the following monday. It mysteriously came back on a sunday night despite the fact they telling me that they don't work on Sundays !

Line was grand before i switched :mad:

ando

Originally posted by gurramok
Same happened to me when i switched to utv

Its gota be a coincidence, surely eircom cant go that low? wait a minute, what am i saying !