eircom wants feedback now?

zynaps · 07-10-2002 5:42pm #1

Got this in me email today. Sorry if everyone else got it and I'm just acting as annoying reverb

Dear Customer,

eircom net are currently conducting a review of
customer satisfaction with our products and services.
We are also looking at future service offerings and
would welcome your comments and feedback.

We would appreciate it if you could click on the
link below and complete our Customer Satisfaction
Survey. It will take less than one minute (note: hahaha :P)and will
help us serve all of our customers in as efficient
a manner as possible. (note: also hahaha )

**************************************
To take the survey please click on the link below:

http://feedback.eircom.net

**************************************

Kind Regards,
Customer Services
eircom net

Does anyone else agree when they think it will take considerably longer than 1 minute to complete their customer "satisfaction" survey?

I wonder if they have a field for "HELO, REALISTIC PRICING PLS", or maybe "Errrr. Flatrate? Wakey wakey?"

zynaps

sceptre · 07-10-2002 5:48pm

Originally posted by zynaps
I wonder if they have a field for "HELO, REALISTIC PRICING PLS", or maybe "Errrr. Flatrate? Wakey wakey?"

There's a free text box at the bottom of the form.

This is the same mail they sent out months ago - interesting that they're sending it again.

MDR · 07-10-2002 5:48pm

Broadband with Eircom

Gordon · 07-10-2002 5:52pm

I'm sure not all Eirgone people are bad...

It could be a will of the light side of the force shining its way through the marketing department as a wake up call for the evil dictators that be.

- PR guy "Well Mr. Director sir it seems that 97% of customers are actually unhappy!"
-Evil dictator guy "*insert appropriate text here*"

... or maybe they are simply mixed up.

zynaps · 07-10-2002 6:07pm

I stuck this in the multiline textarea thing down the bottom... maybe I went a bit to far with the rant :P

I guess this isn't eircom net's area, but I'm sure you already know how ridiculous eircom's internet access pricing scheme is.
Basically 41 euros to stay online for 24 hours.
In England, that can get you broadband access for a month from probably quite a few provider.
Even cheaper in Sweden.
And politicians have the nerve to call us the "e-hub" of Europe :P

Sorry guys. Nice site and everything, but the telecomms monopoly that is eircom is getting very ugly.
Where is the long promised broadband rollout?
Where is FRIACO?
Seeing what's happened to eircom, or what's not happened, since it became privately owned, is almost enough to turn someone to socialism, and what a pity.
I assume this feedback form is in response to the competitive attempts at cheap flat rate internet connectivity by UTV, and the quick kneejerk reaction from Esat.
Again, nice site though. I didn't know we got webspace

Oisín
destynova@esatclear.ie

I hope the majority of that wasn't entirely incorrect...

zynaps

LFCFan · 08-10-2002 10:46am

I would like to take this opportunity to tell you how unbelievably dissatisfied I am with Eircom. From day 1 of having to deal with Eircom I have had nothing but hassle, stress and annoyance at the lack of intelligence in your company. Your services are brutal, your total incompetance makes me sick. I would dearly love to be able to get a decent Broadband Product at a reasonable price but Eircom have made this nigh on impossible by pricing me out of the market and making it so other companies can't offer this service. Only for Eircom have a monopoly and I can't get my line off anyone else, I would be terminating all ties with Eircom forever. As it is I have changed my carrier to UTVip and am using their Flat Rate service. You have lost me as a customer and you can be sure that I will NEVER come back.

scojones · 08-10-2002 10:51am

Originally posted by LFCFan
I would be terminating all ties with Eircom forever.

Not being smart but you still have to pay for line rental? And that goes to Eircom.

scojones · 08-10-2002 10:52am

should have got up so early, i see what you mean. I'm an ass. ./smack me

The_Bullman · 08-10-2002 10:53am

Originally posted by sceptre
This is the same mail they sent out months ago - interesting that they're sending it again.

Sort of like the Nice referendum then...

They weren't happy with what you said, so they decided to ask you again-hoping that your opinion has changed...

LFCFan · 08-10-2002 10:55am

Originally posted by sjones
should have got up so early, i see what you mean. I'm an ass. ./smack me

Go stand in the corner!

dahamsta · 08-10-2002 11:07am

[ Oops. ]

As it happens, the ODTR is working on provider-only billing at the moment. Eircom will still get money, but you'll only get one bill. I have no idea how long it'll take them to implement this though.

adam

LFCFan · 08-10-2002 11:11am

Ok, so it may be handy to get just the one bill but this is only gonna make people forget that they are still paying line rental to €ircon. I can't wait for the day when I can terminate all ties with €ircon altogether but at the moment this may only happen if I emigrate.

MDR · 08-10-2002 11:12am

. Eircom will still get money, but you'll only get one bill. I have no idea how long it'll take them to implement this though.

Did Etain not say during the by now infamous PK interview, that it would around crimbo time ?

Tellox · 08-10-2002 5:17pm

the strangest thing showed up when I was answering mine..

BigEejit · 08-10-2002 6:23pm

hee hee ... nice options you got there Tizlox .. no doubt Eircom have turned a new leaf and accept that they are idiots....:D

dahamsta · 08-10-2002 6:56pm

Ok, so it may be handy to get just the one bill but this is only gonna make people forget that they are still paying line rental to €ircon.

True, but Eircom is a business at the end of the day and a business has a right to make money from services rendered. Our problem is not - and has never been - that Eircom makes money, it's that they make too much money for poor, underdeveloped and outdated products. Their advertising budget alone should tell even the most naive economist that their margins are too high for an incumbent operator. Course, the government employs the industry itself for advice, so their blinkers have been custom-fitted.

I can't wait for the day when I can terminate all ties with €ircon altogether but at the moment this may only happen if I emigrate.

Well, depending on where you live, you can probably do that now, but unfortunately the options are limited. Mostly to the cable operators, who I think it's fair to say are no better than Eircom, because Etain Doyle handed them monopolies on a plate. ("Would you like jam with that NTL? Cream Chorus? Anytime chaps, let me know if you'd like anything else.") She's corrected it now of course, but methinks the horse has bolted.

Here's one that just sprung to mind for no apparent reason: Wouldn't it be great to stick the entire political system on split analog lines for a month or two, and make them pay for it out of their own pocket at the end of it. Imagine Bertie trying to pull down the latest strategy documents from his spin doctors and cursing at the screen. See Etain effing and blinding Eircom as the reference offer for FRIACO comes in as a .doc attached to an email. Watch the civil servants whine because Bugbear is sucking down all their bandwidth. Oh, joy!

adam

De Rebel · 08-10-2002 6:59pm

Originally posted by Tizlox
the strangest thing showed up when I was answering mine..

very good !!!

would't you just puke at the dizzy heights their proposed new offerings will take us to......... "online calendar", "AV for webmail" and wait for it, a groundbreaking opportunity to "Purchase your Domain Name Online" with "online" capitalised out of deference and reverence to the concept. Whatever next!

Fvck1ng Wank3rs

LFCFan · 08-10-2002 8:44pm

True, but Eircom is a business at the end of the day and a business has a right to make money from services rendered.

I completely agree but €ircon is one business I'd rather not pay any money to. If I had the chance I would terminate all ties with €ircon and never look back. If Irish Broadband ever get round to providing their service in Tyrrelstown then it will be bye bye €ircon. Even if NTL offer me Cable Internet access I will be saying Cheerio to the money grabbing leeches.

crawler · 09-10-2002 11:05am

Even if Telco's could offer you the "full package" you would still need an eircom line for emergency calls me thinks....not 100% on this but I am sure the ODTR have slipped this in somewhere, or something like that.

Get's my goat.

LFCFan · 09-10-2002 11:28am

Originally posted by crawler
Even if Telco's could offer you the "full package" you would still need an eircom line for emergency calls me thinks....not 100% on this but I am sure the ODTR have slipped this in somewhere, or something like that.

Get's my goat.

Not if I have a mobile Phone I don't. I'm tellin' ya. As soon as I can get broadband from someone other than €ircon and I don't need a line they will be history in my house.

BigEejit · 09-10-2002 11:42am

quote:
Originally posted by crawler
Even if Telco's could offer you the "full package" you would still need an eircom line for emergency calls me thinks....not 100% on this but I am sure the ODTR have slipped this in somewhere, or something like that.

Get's my goat.

Not if I have a mobile Phone I don't. I'm tellin' ya. As soon as I can get broadband from someone other than €ircon and I don't need a line they will be history in my house.

Same here, with bells on...

Time for a small rant:
everyone says that it is ok (well maybe not ok, but acceptable) for Eircon to charge XX every bill (I forget how much) for line rental/maintenance but from my point of view they have had a phone line into my house for 10 - 15 years and it was never replaced or anything, that means that the leeches have made a hell of a lot of money off a phone line that the previous owner had to pay to get installed in the first place!!!!. .. i.e they are making money hand over fist ... or as some people say money for old rope ... in my opinion (I am avoiding putting two/three letter acronyms into this post) the monopoly should only be paid when an upgrade/fix is done ... i believe that it would work out cheaper

But knowing what they charge for anything it probably wouldnt ... If only we were allowed to go into the exchanges and do the work ourselves ....;)

eircom wants feedback now?

Comments