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XP PRO rebooting problem

  • 12-08-2002 9:32pm
    #1
    iisollie
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭


    Windows XP having worked fine for the past few monts started rebooting (without any warning) yesterday.
    Could reboot 3/4 times in an hour.
    It happens at different times and when I am using different software, even happens when PC is unattended.

    Log file wbemess.log shows the following :
    NT Event Log Consumer: could not retrieve sid, 0x80041002
    Failed to log an event:

    Userven.log shows
    5DEUSERENV(178.17c) 21:56:29:925 CUserProfile::CleanupUserProfile: Ref Count is not 0

    Can someone throw some light on this as it is driving me crazy

    Ollie


Comments

  • #2
    tman
    Closed Accounts Posts: 16,339 ✭✭✭✭tman


    you checked for viruses?


  • #3
    Zyox
    Registered Users, Registered Users 2 Posts: 939 ✭✭✭Zyox


    what type of pc you on atm?

    mainly, what cpu and motherboard do you have running?

    sounds like a cpu overheat and the mobo doing an auto shut down to protect it. tell me cos happened to me before i started cooling it correctly...


  • #4
    Ruaidhri
    Closed Accounts Posts: 1,719 ✭✭✭Ruaidhri


    it's more likely to be a software problem than a hardware problem.
    ok afaik xp is very like 2k. is there should be a setting that reboots the machine automatically on a software fail(it's in system properties/advanced/startup and recovery in 2k..might be the same in XP)
    uncheck that.

    BTW i'm only guessing about that.but i had a prob. with a 2k machine that was rebooting automatically for no reason.


  • #5
    iisollie
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭iisollie


    I could'nt cope with it any longer and did a format and full install
    No problems so far but then I dont have all my software installed so if it is a software conflict issue it might re-occur.

    I am pretty sure I dont have a virus, I use Kaspersky Labs and definition files are updated weekly.

    Not a heat related problem as i also have win98 and it was running fine.

    Re-booting seems to be an XP feature .. have a look at
    http://www.cnet.com/software/0-6688749-8-9696202-1.html
    there is some info there on how to deal with the problem

    I have an AMD 800 on an Abit KT7 board but as I said above I have had XP running on it since xmas or so with no problems

    regards
    Ollie


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