Most useful tech qualification

Supercell

As someone hwho has had the misfortune to work in tech support for several years in various call centers around Dublin one thing has struck me--I would rather be the one making the call then taking it. I'm reasonably well paid, i'm considered to be the so called "third leval" support person in the company i work for presently, whatever that means. Fact is, i got a business degree a long time ago and kinda drifted into the wacky world of tech. I have NO mcps, no computer degree, i just have a LOT of real world experience. In a nutshell, phone support, is to put it mildly, not a challenge anymore(i specialise in anger management at the moment). Sorry to be so long winded, i'm a reasonably fast learner and want a way out. What is the most commercially marketable qualification around?Thank you for taking the time to read this.

harVee

This might sound a little corny but as far as i am concerned, the best qualification you can have is in something you are really into. If you love what you do, then you will work harder and be noticed ahead of other people only in it for the money.

Aside from that, i reckon you should be a nurse. The country always needs nurses, and the tech industry is going belly up, so someone will need to be there to patch up the morons with trintech shares who have just jumped out thier windows.

Supercell

<font face="Verdana, Arial" size="2">Originally posted by harVee:
This might sound a little corny but as far as i am concerned, the best qualification you can have is in something you are really into. If you love what you do, then you will work harder and be noticed ahead of other people only in it for the money.
</font>

I am as high as i can go in tech in my current position. I am "into" the technical aspect of computers, my current role though is more people management than anything else. Thats not really a problem, but its not enough, i dont learn anything new when i come into work, which is my biggest problem.I think anyone thats ever worked in a call centre will appreciate how frustrating this job can be. As to the money side of things, whats wrong with combining likes and needs...like bills?
As to the rest of your post(nurses and Trintech)i can't stand needles

[This message has been edited by Longfield (edited 18-05-2001).]

logic1

Well I worked in Tech Support for 18 months, after reaching level 3 support I got transferred to teaming supervisor which is higher again. Tech support is the most frustrating job in the world and we had to take in excess of 75 calls every day. The queue was always full at it's 90 person limit and ppl could be waiting up to an hour to talk to us so they weren't happy.

Anyway the best thing you can do is move somewhere else and fast. Tech support just isn't seen as viable experience by most of the computer industry. I have college qualifications in Applied and Industrial computing but as I said if you don't the best thing you can do is get experience is a viable technical company. I know guys worked with me for over 3 years then when they eventually left they were refused by most positions they applied for simply because the only experience they had was tech support.

Try to get out as soon as you can, if you really want to go the qualifications route you can go microsofts way by doing an MCSE or MSCP course. If you want to go the unix/linux track try doing a Redhat Certitified Professional course or a Cisco router course.

All are available in Dublin periodically and the Microsoft ones are available country wide (not too sure of the country wide availability of the other two)

Hope this helps and good luck

.logic.

fisty

does anyone know of any night courses that would be advantageous to someone doing technical support in order to move into the netwrok administration area?
Anywhere what teaches MCSE's or MCPs at night
price list and location would be nice
THANKS!