oh my god they killed my net connection! YOU BASTARDS!

azezil

If you recall a few weeks ago I started a thread entitled "modem madness" on the tech board, I thought my modem was fecked n was lookin for help.

Well after tryin everything I could think of I still wasn't geting a dial tone, not only using the modem which I suspected to be faulty but also on tow other machines with different modems, and different modem types for that matter!

So I called Eircom and asked them to test the line, the guy asked did i speak to the tech staff, I said know no and was promptly redirected to the tech support guys... told them what the problem was and what i had tried but they had me do it all again anyway... 20euro's later they say 'ya probably the line'. Back to the guy to test the line and he call's back and says he can't test it cause its a split line, and asked if i'd like a tech to call out. Said ya sure, informed me it'd cost another 45 euros even if he finds nothing worng.

Tech guy rings me the following morning and informes me there isn't much point in him calling out as the phone is working they don't take any responseability for the internet connection!

Informed the parents n the father went in to complain, totally out of chacter for him to complain, apparently he needs it for some course he's doing.

They inform him, rather rudely, that its a split line and we were lucky to have an internet connection in the first place!!!

We have been using the internet on this freakin line without trouble for a good 5 years! now all of a sudden it stops working and they don't give a shit cause the phone works...

So thats the reason for my lack of activity over the christmas period... Eircom are now number 1 on my shit list, bumping my secondary school freach teacher off the top spot fuppin w@nkers!!! :mad:

Occidental

Hate to ask, but presume you have tried different cables. Also check that the cable is two wire only as the four wire cables appear to be causing havoc these days.

And before the abuse, I have nothing to do with Eircom.

ykt0di9url7bc3

Was it Beffy, Phealan, Carew....
Who was it?....
Cant be worse than McAuley

djmagra

under some EU directive, Eircom *have* to support you with an internet connection, to a maximum of 9600bps only as far as I am aware, but they have to support you. Ring 1901 and state to the repair technician that you know that by law they have to support your problem and that you want to speak to a supervisor (may i reccomend that you leave this till business hours). If they refuse to co-operate advise them that you will be informing the telecommunications regulator of your problems. If they realise that you have a split line and hear this they are going to do everything to help you...split lines are a big NONO!!

GoneShootin

Eircom *have* to support you with an internet connection, to a maximum of 9600bps only as far as I am aware, but they have to support you

that i did not know....must remember that the NEXT time it goes pear shaped

elexes

im guessing your living in the country side ? or in the middle of nowhere ? eircom have been doin this for years im sure its possable to get a net connection from a split line but it is very slow ( 14.4 last time i used it )

po0k

I've had a DACS line for the last year and a half.
Manage 31200 - when it decides it would like to dial me in.
DACS lines should be banned. they are not supplying the service people pay (through the nose) for.

I'd damn near start a campaign á la "Landmine free world" or something. Who's with meh?

Hobbes

I had a similar problem a few years back.

Exact same excuse "You can use your phone so we aren't going to fix it".

What happened to our line was it had simply rotted away under the ground from the box to the house. They got a digger in and replaced the whole line for us and got great quality after that.

But that wasn't before the line was almost impossible to talk on.

azezil

As far as i can tell it all happened when the new neighbours across the way got a phone in... the w@nkers split the line n bye bye net connection.

Before that it was brutal anyway, the higest speed we'd get was 16800bps, and yeah i'm out da country

And Searrad It was Miss Phelan! the bítch was the first teacher to ever give out to me lol.

][cEMAN**

I'm not certain cause I don't use eircom but it's true what they say. With a split line you have a certain gain on the line which if you split it can affect the signal. Remember that even using ordinary telephone cables on modems can affect it cause of the makeup of the cable.

The bit i'm not certain of is this though......you say you have neighbours who the line is split with. Did you agree to this? Because as far as I know unless you ask for a split line (Cheaper) they are legaly bound to supply you with a full telephone line.

WhiteWashMan

im not so sure about that one iceman.
and im also not too sure about making your phone good enough for a 9600 connection.
unless you are specificly paying for a service. ie internet connection im not too sure they are obliged to make sure you get it.
if you are onmly paying for a phone connection, then as long as you can recieve and send clearly its ok.

of course i could be completely wrong.

Fidelis

Eircon told me that they were not obliged to provide internet connectivity over 9,600bps. But as long as your phone works, they won't do a thing.

ayatollah

RE: SearrarD & Azezil

i love wasp!?!?!?!?!?!:D