I've signed up for NTL Digital!

mike65

On wednesday at the third attempt(!) I got through
to the NTL sales office and signed up to the Go Digial
package, someone is due round, I presume to plug me in,
next wednesday (the 17th). I've also signed for the internet
package.

I'll keep you informed as to how things go.

Mike

Ah excellent-will you find out where exactly they're installing this, when they come around?
mm

Jessica

madman,

what exactly do you mean .. find out where he installs it?

he will install on the point in the house that mike wants it on.

_Kaiser_

Jessica - I think he means what AREAS they are accepting Digital orders from as opposed to what location in the house

Jessica,you really made me giggle!!!
Kaiser 2000 is right,I mean what areas,as in grid ref:,street,town etc,etc.
mm

arkles

lol does Jessica work for NTL/Chorus ?:)

Chaos-Engine

Originally posted by arkles
lol does Jessica work for NTL/Chorus ?:)

NO silly... Obviously Errorcon

mike65

...er to avoid any further confusion - I'll have the box
installed from the co-ax point beside the telly (always a good choice I feel!) and I live in Waterford, where as far as I know
all homes on the system are digi-ready.

Hope that helps, Jessica.

mike65

Tuesday night, looking forward to the 'morrow, will the buggers even turn up? Will everything work after they leave me with
the users manual and a vacant stare on my face?

I'll post again later tomorow night...

Mike

mike65

Well its Wednesday evening and they did'nt come!
Yesterday there was a serious power failiure covering
much of Waterford and this proberly put everything back 24 hrs.

Hopefully tomorow then....

cableskeptic

Amazing the lengths ntl will go to avoid having to install Go Digital ....;)

mike65

They did'nt come, the bastards, bloody typical!
I'll give them until tomorrow evening then I'll
phone and phone and phone....


Mike

You know I knew it would be like this.

spanner_head

Originally posted by mike65
They did'nt come, the bastards, bloody typical!
I'll give them until tomorrow evening then I'll
phone and phone and phone....

Mike,

You should phone up and give them 'socks' over the phone.
I remember when I had the two-way telephoney installed, they said they would come on a certain day and they never came. This kept happening for a while.
So I gave them a good ear full over the phone. I got free installation out of them. So phone as soon as you get the chance.

Let me know how you get on,
spanner_head

mike65

Socks...!, well no I did'nt, I was polite and the guy at the other end re-booked me for next Wednesday morning, he asked if I wanted to complain to Services but I declined, this time.

Its not like its a matter of life and death, dispite my huff and puff
in the post above!.

Jessica

oh peeps ... you lot do make me giggle .... eircom as if ..



please who in there right mind would work for eircom, ntl or chorus!


poor mike, no digital install until next wednesday, i just hope it is worth the wait for you.


as for me and i my stupidness, glad i made ye lot all giggle, oh there are times i really am a dumb blonde, sometime i really am not in the right state of mind! only sometimes i hear you lot say!

SkepticOne

Originally posted by mike65
Socks...!, well no I did'nt, I was polite and the guy at the other end re-booked me for next Wednesday morning, he asked if I wanted to complain to Services but I declined, this time.

Well, how did it go?

mike65

The Bastards did'nt did'nt turn up again!
I 'll give them another call tomorrow, Saturday
having waited to see if they showed Thur/Fri.

What is it, too much business not enough crews
or just plain idiocy. Either way its no way to run a railroad...

Mike.

P.s Anyone else got digital yet or is everyone waiting on me?

Charles Slane

Everyone's waiting on you.

And when you get it, we want a full report. At least a three-page essay.

Best of luck with NTL.

Kix

Originally posted by mike65
P.s Anyone else got digital yet or is everyone waiting on me?

Waiting on you mate. No sign of them shaking a leg in Galway either.

K

mike65

10.15 am
dail 1800 123 123 press * press 2

Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible
Thankyou for your call, we will answer your call as soon as possible

ad infinitum

Mike.

NORTH1

Mike.

I rang NTL about 6 weeks ago when the ad first came out on the radio.

I live in Dublin 15 and was told they would not start connecting in my area for about 2 weeks, so i ask them to send me out information on there package, to which i was told they would get back onto to me near the date.

2 weeks past and i heard nothing from NTL, and no post, exect the bill which they didnt seem to forget to send for my phone and tv package.

So i called them and asked was there a problem, they apoligised for not getting back to me, and told me that it would be another 2 weeks before they started in my area.

Needless to say its been 2-3 weeks and they have not made contact with me........i guess they dont want our buisness.
This is again another example of what Irish buisness thinks of it custumers

Brian.


O and yes i had to wait, for what seemed like ages on the call waiting.

_Kaiser_

it really is poor tho that they treat their customers like this - even those who are willing to pay MORE for new services

Still, with rumors abound that RTE is joing Sky Digital in the New Year and ITV due to start testing this week, my plan is to purchase a 2nd box & mirror subscription (£12 I believe, which is more-or-less what I pay NTL for the basic TV service) and get rid of them altogether.

mike65

I hav'nt been on to them since last Saturdays' non-answer
as I figued they would'nt be there on a bank holliday, and
I'm not sure I can be arsed to keep trying to be honest, as for
Sky well maybe at this rate...

I did'nt even receive the internet deal paperwork yet. Grrrrr:mad:

Mike.

Jessica

I back .. not that anyone missed me!

Mike i can't beleive that you still do not have digital television from ntl installed. This seems to be going on forever! Why don't you write a letter in to there managing director or something .. that is ridicolous. customer service my asss! ohh i do apologise.


but that is crazzzzzzzzzzziiiieeeee!!!


ntl >>>:rolleyes:

Kix

I would love to hear if anyone actually has it yet. I truly have my doubts. Perhaps I'll return with a poll if I can get my hands on Opera quickly.

I gave them another ring this morning but still no advance. I'm just really hoping that someone on the phone might let something slip and I might actually get an insight into what's going on.

I'm to get a call when my area is "DTV capable". Mmmm.

Window. Hope. Out.

K

Kix,
Quite apart from wanting to know if NTL digital is connected anywhere in ROI at the moment-But crucially Can NTL show a demo anywhere of their digital service ie: can you go to their ofices or somewhere,try out the set top box,use the internet,see the picture quality/interactive services and hear the sound quality-like any self respecting consumer is entitled to...
If not I would suggest its all a joke:mad:
mm

Kix

Good bloody point MM. Probably not. To be honest, I'd like to see the poll filled in by as many people as possible so that I might have some basis for making a complaint to the ODTR. I know it's probably futile yet I'd just hate to see apathy win.

K

mike65

Hi all,

Chapter 4

This morning, with a slightly heavy heart I picked up
the phone and dailed NTL, a nice young woman called Nicola
answered, I related how dispite two calls no-one had called 'round to install Go Digital, she expressed some concern and not a little surprise, after a moment she arranged a new
time, next Wednesday afternoon between 2 and 6, I jokingly
said I hold her to that and she laughed a slightly nervous laugh.
We said our goodbyes and I now wait more in hope than
expectation.

The end (for now).

Mike

_Kaiser_

They're claiming to be signing up 1000 customers per week for Digital according to a report on IOL's news page.

Um...I'd be most interested to know where they're getting these customers cause from what I've read here, the service isn't actually available anywhere outside Tallaght.

Wonder if we could get them for false advertising?


(Wahey! My 50th post!)

Jessica

speaking of false advertising - did anyone read in the mirror newspaper today that ntl in england have gotten a telling off from oftel or whoever is over their advertising ??

mike65

NTL have got themselves in hot water a few times now, having
pissed off many UK subscibers with tall tales and very small print.

Read this for examples
www.theregister.co.uk/content/archive/21661.html

Mike.

mike65

Well Wednesday afternoon has come and gone and of course they hav'nt turned up. Frankly I don't know what to say except
they hav'nt disapointed me because I now expect nothing but the worst from NTL.

Maybe they'll turn up tomorrow or Friday but I'm caring
less and less....

Mike.

p.s. I'm going to e-mail this whole thread to thier service desk,
maybe it'll spark some interest.

bkehoe

Get Sky; Toner Electronics in The Glen are good (I beleive you said you were in Waterford).

chernobyl

Thats where i got most of my stuff until i managed to get a credit card and the guys are genuine and know their stuff.

DMC

Originally posted by mike65

p.s. I'm going to e-mail this whole thread to thier service desk,
maybe it'll spark some interest.

Tell them that you are lodging a complaint to the ODTR. I've looked at the date of the start of this thread, 5 weeks. It's really not on.

The ODTR might not do much, (bunch of spineless ghets) but you could put the wind up the NTL person at the other end

_Kaiser_

Get Sky; Toner Electronics in The Glen are good (I beleive you said you were in Waterford).

yea Mike seriously...5 weeks is RIDICULOUS by ANYONE'S standards....just get Sky in and forget about the joke that is NTL Digital...remember they're losing your business not vice versa.

mike65

Thanks for the words guys, the real pi**er is that
I'm stuck with NTL if I want cheaper net access.
Come on ESAT, UTV whoever!

When I thought about Go Digital first I thought, well
I'll get the net deal and spend some of what I save
on the digital service, so of course I signed up for both and have got neither.
Grrrrrr:mad:

I see Sky have got almost a full set
of UK channels (only C4 missing), so I'll check thier prices, but that still leaves me with hefty phones bills...

Mike

_Kaiser_

I can sympathise there alright Mike..I used to have IOL NoLimits before I got cut off for "overuse"

Incidentially, I had an NTL engineer out this morning to check the poor reception I reported to them the other day (see my thread in this forum for more) and he thinks the problem is that the signal coming in from the box is TOO STRONG?? so he's gonna check the main boxes on Monday (anyone ever heard of anything like this? - sorry for goin off-topic)

Gavin W

Hi all, I've just discovered this forum and I'm surprised to see so few people here having any luck getting NTL Digital installed. I've had it up and running for a week now (I'm in Waterford BTW). I don't know how it compares to Sky as I've never seen what their digital service is like but generally speaking I'm happy with the picture quality, sound, etc.

However.....

I'm having one minor (but irritating) problem. Every so often the picture freezes for a split-second, maybe with a bit of 'judder' in it, before snapping back to normal. This seems to happen *at least* once every half-hour or so (meaning it happens in every bloody programme you watch), sometimes twice in the space of a few minutes.

I rang NTL about it today and when I eventually got through I was told to try unplugging the decoder (already done several times during the week, with no luck) or try removing and re-inserting the card. This I hadn't done, so I tried it but no joy there either. Not wanting to spend another eternity on hold trying to get through on the phone again I've sent 'em an e-mail about it so I'm just waiting to see if I get any reply.....

I was kinda hoping there might be other people here with the service installed but so far it looks like I'm the only one:(

If anyone else manages to get it installed could you let me know if you're having a similar problem?

Gavin

mike65

Hi Gavin,
Welcome to our little cabal!

Good news, this evening NTL phoned me!
Just as Michael Owen was scoring for Liverpool...

Anne Marie who is a supervisor appologised for the on-going
saga going on this long and has promised to have installers
visit me next Wednesday, she's even phoning me Thursday night just to comfirm same, so maybe I'm finaly going to get inside
the digital kingdom.

I think she said she'd noticed my plight when looking through the log, rather than my e-mail.

Just a quick edit to say she called tonight Thursday and everything is set for next Wednesday.

Mike.

mike65

Well today I got my Go Digital box, as promised just before
for deadline of 1 pm. First impressions are few as I've hardly looked at it yet! but the picture quality is better, the remote is awful, it must have been designed by someone who used to do
dashboards on American cars ie its an ergomonic disaster.

Actual navigation around the features on the remote is easy enough though.

The installation took the thick end of two hours as the co-ax cable from the box outside to the telly was'nt up to the job and had to be replaced.

That's all for now folks...

Mike

DMC

Just under 50 days, well I am impressed!

Good to see you are now in the land of digital multi-multi-channel TV.

(BTW, It took 4 days to get my Sky dish installed, a further day, and I got the card!)

Enjoy Mike!

Damo.

Mike65,
did you e-mail this thread after?
And if so what was their reaction?
mm

EL_Diablo

50 days?!! wow. and i rang up and started moaning and goin mad coz yer man was a few hours late. you have a helluva lot of patience. and Gavin i get that "judder" thingy too. and i noticed that they "update my service" a lot late at night too. so i'd be there watchin a late night movie or summit and it'd freeze and i couldn't do nething. so i unplug and that "we are currently updating your service" message comes up. it only lasts a minute or two but its really annoying. :mad: well i've said my piece now so i'm gonna shut up. :cool:

Mountjoy Mugger

No updating my service yet, as far as I can see. That said, I'm going to bed early this weather, it might be happening in the small hours.

mike65

Madman,

I e-mailed this thread after the third let-down, I was phoned by
a supervisor a several days after, I dont think the two are
connected, I did'nt mention it and they did'nt either!.
I'd like to think someone is now reading this forum at NTL.

I have'nt yet had an interuptions. Its amusing/frustrating to see all the buttons on the remote that do nothing...

Oh yes is'nt Men and Motors the cheapest thing you ever saw?:D.

Mike

Velvet Vocals

Hi,

Please read my NTL tale of woe..... http://www.boards.ie/vbulletin/showthread.php?s=&threadid=119519

I could do with the support.... Thanks!!!

crawler

Mike65 - there is someone reading it.

I dont talk for the Company but I will say that I am genuinely sorry for the grief that you obviously had.

A HUGE effort has gone into improving Customer Service but obviously your expperience tells us that there is more to do ( I sound like a politician!!)

PM me if there is anything you want me to investigate for you.