How long does Mactivate usually take with repairs?

rainbow kirby · 01-11-2005 11:48am #1

^question...
Just wondering because it's almost 3 weeks now since my iBook's gone in for repair, and there's still no sign of it despite 3 phone calls to them! There's been a hint at it being a logic board problem but that's about it.
I just want my damn laptop back and working properly, dammit!

TheWolf · 02-11-2005 7:44pm

Used to deal with em regularly Rainbow. Unfortunatley, your looking at a bit of a wait. They can take up to a month or two at the worst of times. All you can do is keep harressing them.

If its taking abnormally long, Alan is the name of one of the head honchos over there, and he's generally ok to deal with. Ring up and ask for him, and go nuts at him

He should be able to help you

It could be a case its genuinely stuck waiting on a logic board. Theres generally a shortage of em going around. What was the problem with it though?

Let me know how ye get on with em

whippet · 03-11-2005 9:58am

ibooks are sent for repair to Holland or Germany I believe and no amount of 'going nuts' at Alan or Gerry will hurry the process. Like everything else you are constrained by Apples shortcomings.

HomunQlus · 07-11-2005 8:39am

My PowerBook was there once because the keyboard was defective. It took them about 5 days, then I had it back.

monkeyfudge · 07-11-2005 8:44am

An iBook with the same problem took just 3 days for me once.

I guess I was just lucky... Have to send the same iBook in with the same problem now though...

rainbow kirby · 07-11-2005 11:31am

3 weeks and 3 days now... Farking hell, this is ridiculous.

monkeyfudge · 07-11-2005 2:47pm

That's pretty annoying... there should be a service like you get with mobile phones where they give you a replacement while your machine is being repaired.

whippet · 07-11-2005 3:18pm

monkeyfudge wrote:

That's pretty annoying... there should be a service like you get with mobile phones where they give you a replacement while your machine is being repaired.

and who will pay for the stock of 'replacement machines'?

monkeyfudge · 07-11-2005 3:53pm

whippet wrote:

and who will pay for the stock of 'replacement machines'?

It should be part of an Apple Care plan... they charge enough for the thing as it is.

whippet · 08-11-2005 1:14pm

do any other's offer 'free' replacement machines when yours is in for repair ... HP, Dell etc .. even with optional extended warranties.

The cost would be massive and therefore prohibitive.

masteroftherealm · 10-11-2005 2:25pm

By any chance are you affiliated woth Mactivate?
Ive had rubbish experience with them. Overprices and innefficeient IMO.

monkeyfudge · 10-11-2005 2:39pm

Who me?

I used them once and it seemed to go quite well... but that was about 2 years ago.

We aren't exactly spoiled for choice when it comes to mac repairs though are we?

whippet · 10-11-2005 4:54pm

masteroftherealm wrote:

By any chance are you affiliated woth Mactivate?
Ive had rubbish experience with them. Overprices and innefficeient IMO.

I have none ... and to be honest I have my own gripes with them. I have some commercial experience with the Apple market and I do understand how the mechanics of their service works.

masteroftherealm · 11-11-2005 12:38am

True but I also know the extreme markup their charging for minor repairs. It was acutallt because of them that i came to boards originlly. And I was helped out amazingly by a boardsie within a week who did the repair for 40euro instead of the 230that I had been quoted by them... Rediculous.

SouperComputer · 11-11-2005 9:01am

who was that MOTR?

Mactivate shoot their own arrows alright. Had aweful trouble getting a feckin DVD drive off them for a client, usual BS, must be sold to authorised service provider (auth seller was'nt enough!). Although this is apples policy

After waiting two weeks I told them to stuff it and bought a Plextor 716A and installed Patch n Burn. Now thats a superdrive!

I know Apple are in the minority, but mactivate specialise in this and they are pretty busy. I could underdtand the pricing if it was a once off.

Anyway, may the overpricing continue, as I plan on doing a lot more Mac work in the new year

Gillo · 12-11-2005 6:39pm

In my experience roughly 3 weeks, (between myself and mates, I've seen a fair few stuff go back), Only prob I had was the last time I sent something, they had to order in a logic board, but when it arrived it was also faulty and so a second had to be ordered in; in fairness that was not mactivates problem.

rainbow kirby · 15-11-2005 10:51pm

FINALLY got my iBook back today. *huge sigh of relief*
Damn, I'd missed it so much...

monkeyfudge · 15-11-2005 11:31pm

rainbow kirby wrote:

FINALLY got my iBook back today. *huge sigh of relief*
Damn, I'd missed it so much...

Absence makes the heart grow fonder... yes?

rainbow kirby · 16-11-2005 2:51pm

Yep... though I'd have preferred to have had my iBook with me and working the whole time

tripper · 21-11-2005 9:44am

Heres a story, i droped my ipod in with them saying the it was ****ed, my warrenty was just out and they said they would fix it. So two days later i return and collect my ipod and they said through there scan of it they could see nothing wrong with it. I said there was(it was stalling and ****) but they charged me anyway or no ipod. Anyway the problem continued so off i went again saying it is ****ed and they said they would just replace the battery, and they charged me again, ****ing **** almost cost me more then it is worth.and i had to pay the charge or they would not give it back to me.

How long does Mactivate usually take with repairs?

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