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Cannot get through to Sky customer service

  • 14-10-2005 5:57pm
    #1
    Registered Users, Registered Users 2 Posts: 865 ✭✭✭


    Has anyone else had trouble getting through to Sky customer service? Ive been trying for the last few days. "Your call will be answered in under.....59, minutes" Pathetic.

    So I see theyre making good use of the sub increase :rolleyes:


Comments

  • Registered Users, Registered Users 2 Posts: 32,445 ✭✭✭✭watty


    I think it depends on time of day and which number you dial.

    Is the one on the card, a dublin number or the current promotional number you are trying?

    I waited less than 1m last time I rang.


  • Registered Users, Registered Users 2 Posts: 865 ✭✭✭kazzer


    Hi watty,

    The number I dial is 0818 719819. I use this all the time I think.


  • Registered Users, Registered Users 2 Posts: 59 ✭✭LSLFAN


    I had the same trouble recently, phoning mostly in the evening. If they say you will be answered in less than 50 minutes you can be sure that you will be holding on that long.

    When I tried the following morning at about 9.30 I got through immediately and got sorted.


  • Closed Accounts Posts: 28,128 ✭✭✭✭Mossy Monk


    had a similar message this evening so will call them tomorrow morning instead


  • Registered Users, Registered Users 2 Posts: 1,078 ✭✭✭bigpaddy2004


    kazzer wrote:
    Hi watty,

    The number I dial is 0818 719819. I use this all the time I think.

    Try 0818 719 837


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  • Registered Users, Registered Users 2 Posts: 10,726 ✭✭✭✭DMC


    Yes, I too rang Sky at 9:15am one morning in the last month, straight through.


  • Closed Accounts Posts: 284 ✭✭sheepshagger


    Don't try in the evening, waiting 28 mins and paid EUR 8 as I called from my mobile. . .. is there a freecall number???


  • Registered Users, Registered Users 2 Posts: 10,726 ✭✭✭✭DMC


    No, they have no direct freefone number anymore. National rate numbers, such as 0818, are actually a money making tool for Sky; they get money back for every call made to them.


  • Closed Accounts Posts: 29,472 ✭✭✭✭Our man in Havana


    If you have free uk calls see http://www.saynoto0870.com/ handy for finding the geographic numbers which you call free or a lot cheaper than 0818 numbers.


  • Registered Users, Registered Users 2 Posts: 72,187 ✭✭✭✭L1011


    I've never stayed waiting on the phone to Sky - I phone the number off the back of my card...

    I've also never got an Indian CS agent. No idea why...


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