Cannot get through to Sky customer service

kazzer

Has anyone else had trouble getting through to Sky customer service? Ive been trying for the last few days. "Your call will be answered in under.....59, minutes" Pathetic.

So I see theyre making good use of the sub increase :rolleyes:

watty

I think it depends on time of day and which number you dial.

Is the one on the card, a dublin number or the current promotional number you are trying?

I waited less than 1m last time I rang.

kazzer

Hi watty,

The number I dial is 0818 719819. I use this all the time I think.

LSLFAN

I had the same trouble recently, phoning mostly in the evening. If they say you will be answered in less than 50 minutes you can be sure that you will be holding on that long.

When I tried the following morning at about 9.30 I got through immediately and got sorted.

Mossy Monk

had a similar message this evening so will call them tomorrow morning instead

bigpaddy2004

kazzer wrote:

Hi watty,

The number I dial is 0818 719819. I use this all the time I think.

Try 0818 719 837

DMC

Yes, I too rang Sky at 9:15am one morning in the last month, straight through.

sheepshagger

Don't try in the evening, waiting 28 mins and paid EUR 8 as I called from my mobile. . .. is there a freecall number???

DMC

No, they have no direct freefone number anymore. National rate numbers, such as 0818, are actually a money making tool for Sky; they get money back for every call made to them.

Our man in Havana

If you have free uk calls see http://www.saynoto0870.com/ handy for finding the geographic numbers which you call free or a lot cheaper than 0818 numbers.

L1011

I've never stayed waiting on the phone to Sky - I phone the number off the back of my card...

I've also never got an Indian CS agent. No idea why...