Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

otrs custom forms

  • 13-10-2005 9:43am
    #1
    pontovic
    Closed Accounts Posts: 658 ✭✭✭


    Hi

    Does anyone here by any chance know the OTRS system ? Im in work now and I'm trying to add three fields to the OTRS:Admin:Queue form within the system. I can edit the /opt/otrs/Kernel/Output/AdminQueueForm.dtl file to modify the form. That works ok, but what I would like to do is take the data from the three new text input fields and actually make sure it gets written to the database.
    I know how to modify the customer login and registration page, adding fields to that, which I have succesfully integrated into the database, as it explicitely tells me how to do this in the manual. I dont know how to do this for the Queue form, however. Can anyone help ?

    Thanks :)


Comments

  • #2
    kevpatts
    Registered Users, Registered Users 2 Posts: 206 ✭✭kevpatts


    Hey pontovic,

    I was wondering if you are still using OTRS? I'm just setting up a new support helpdesk using it and I have some questions (well it's been used live for a month or two now, but isn't working as smoothly as I would have liked). Would you be able to advise me on it?

    Kevpatts


  • #3
    Socialist_Pig
    Closed Accounts Posts: 321 ✭✭Socialist_Pig


    kevpatts wrote: »
    Hey pontovic,

    I was wondering if you are still using OTRS? I'm just setting up a new support helpdesk using it and I have some questions (well it's been used live for a month or two now, but isn't working as smoothly as I would have liked). Would you be able to advise me on it?

    Kevpatts
    the thread is nearly 7 yrs old and the op hasnt posted in nearly 2.....


  • #4
    kevpatts
    Registered Users, Registered Users 2 Posts: 206 ✭✭kevpatts


    Sorry about that, this is the most recent post I can find concerning OTRS in Ireland. Also, I was looking to PM the user but he doesn't have it allowed.


Advertisement