Help meeeeeeeeee!

Coyler

Just got in a second line and for some strange reason when I connect the modem to the line it goes dead.I don't even have to dail-up the tone disappears once I complete the connection between the modem and the socket. It is working perfect on the original line so I don't think there is a problem with my computer. I'm getting the run around with EsatClear blaming Eircom and Eircom blaming EsatClear. Anyone come across this problem before? somebody have any idea before I go insane.

SantaHoe

Ok, here we go...
[1]. Try using another phone cable....
[2]. Check your modem and wall sockets, make sure the connectors in the sockets aren't bent.
[3]. Try plugging a regular phone into the wall socket you usualy use for the modem...
[4]. Try plugging your modem into the other wall socket.
[5]. Try reseating your modem.
[6]. Bug the $hit out of Eircom, until they come out and inspect your phone line.
[7]. Try using someone elses modem in your machine.
[8]. Call IBM Tech-Support and give them a hard time.

Hope this helped.
Best regards, your Dead Santa.

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Coyler

Thanx Santa, I'm trying 6 at the moment.I do appreciate the help but did all others yesterday except trying another modem (can't get one).The techie who was in this morning seems to think that some of the services(call waiting, call answering) are screwing up the modem.Its a supra express 56i v pro by the way.

Thanking you again,
Coyler

Coyler

Here something interesting.The new socket that eircom are using is not compatiblewith my modem.When I changed the sockets to that small beige one's it works fine on my new line.So armed with this information and using the prosess of elimination between old and new socket and first and second line came to the above conclusion.
I am so smart,I am so smart, smrt I mean smart.
Thanks again Santa thought you might find this interesting.

SantaHoe

Wow, so eircoms' new sockets are causing $hit?
Hmm, are they going to replace it with an older one?
If you're waiting on them, just tell them you are running a business from your office at home and that your customers are getting seriously PI$$ED off!
Oh, while you still have that new socket, try using a phone-splitter-adapter (thingy), to see if that helps....(just to satisfy my curiosity!)

PS. You'd think I'd have a pain in my @rse with all this, working in tech support all day (11 hours), but you'd be surprised how addictive it is! (or would you?)

Coyler

I've tried the phone splitter thingy(I love technical terms)and no go. I've replaced it myself in the interm with old sockets and its working fine on both line's.
Dont the new sockets have some sort of filter or condenser fitted to them.Maybe thats the problem?
I'm actually curiuos to now if its just a fault with my modem or are there people out there who have tried to set-up a connection and gave up because nothing was happening?
I wonder if eircom would like to make that enquiry?

WhiteWashMan

which reminds me, im obviously sitting at your puter this month coz when i look at bookmarks theres good ol ign boards!

get all that from infotiips did ya?
why wont lotus install from a x40 cd-rom, thats just stupid

Hobbes

I can answer that question, I think.

Go to CD-ROM drive settings (My computer file system) and switch off all caching and set no read ahead for the CD ROM. That should do it.

What are you trying to install anyway?

SantaHoe

call taken by Dead{o}Santa 05/11/99.

Q: ROFL
I never bookmarked IGN!!
(might be in the history though...)
Maybe their are more IBM'er/Quakers out there...

A: Lotus Smartsuite installs fine from a CDRW BTW
...LENA BLOWS CHUNKS OF $HIT...

S: (CON_6, in case you were wondering)

case closed by Dead{o}Santa 05/11/99.

WhiteWashMan

i wasnt trying to install it
lotus millenium has a wee bug in it that wont allow you to install it using a x40 cdrom drive

you have to change the ide channel master from single to dual to get it to load
strange but true...

closing due to inactivity
con_11

SantaHoe

...But when that doesn't work, LPS reccomend that you replace the CD...
...a complete fobb-off, but that's the most fun part of the job, telling a caller to run some pointless diagnostic test and to call back with the results!...

(whoooaaa! feel the power!... I demand that you reformat your hard drive, but you have to pay $35 before I'll tell you how it's done)


[This message has been edited by Lou Gersner (edited 06-11-99).]

[This message has been edited by Dead{o}Santa (edited 06-11-99).]

amp

Interestingly (or not) on the original point. I had pretty much the same prob with my Motorola Voicesurfer (rockwell chipset, same as the supra I think) and I have had to put it through this malarky:

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[adapter]

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[adapter]

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----rj11 to English to English to rj11

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Kinky isn't it (rj11 is the Irish/american socket type)

And I've had to do it in three different houses.
I presume it's something to with line crossovers or the fact that it's an american modem or something.

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