vistaprint

squibs

I've used this lot a fair bit before for business cards - as I can design the card online with my own logo etc. Easier and cheaper than the printers. Recently they seem to have branched out with a European HQ and a .ie website.

We placed a fairly big order with them thru the .ie site, and now 3 weeks after the delivery window expired nothing has arrived. They have ignored 4 emails sent through their online form over the course of 2 weeks, and there is no phone number listed on the site. Should we just do a chargeback on the credit card, or can anybody find a phone number for this lot?

Thanks.

Nukem

Link? Anything more we can go on?

miju

www.vistaprint.ie / co.uk and so on

Gone West

Squibs: I think you might think that we'll do the legwork for you. This isnt a consumer issues board.

squibs

Squibs: I think you might think that we'll do the legwork for you. This isnt a consumer issues board.

Ah would ya relax FuzzyLogic, ffs? Boards.ie is a community where we all help each other, and I help out whenever I can - trawl my old posts if you don't believe me.

I don't want anybody to do legwork for me. I just wondered if anybody had the inside track on vistaprint from previous dealings, regarding an Irish contact of any sort. I already checked their .ie whois info - nothing useful. I found an address for the European HQ on the site, but no phone number. I also wanted to get a feel for whether people have been thru a situation like mine, and if they just did a chargeback.

miju

hmmmmmmmmmmmmm thats very strange their not on the on the CRO website but yet they have a .ie address so they must be a subsidy / franchise of another company

squibs

Yeah 'tis odd - there's a .com and a .co.uk domain with toll free numbers. The .biz (supposedly the EU site) and the .ie are lacking an address or phone number. The domainregistry.ie WHOIS tool returns less info than I expected.

It's chargeback time methinks.

Gill Chatterton

I recently used Vista Print to order some free business cards (special offer) which were delivered in good time. I paid £3.62 postage. Since then, a company called VPREWARDS.COM (turns out to be their sister company) have debited my bank account by £9.95 without my authorisation! I can find no address or telephone number and my emails demanding my money back are being ignored. I have had to cancel my card in case they try to steal more money from me!

miju

did you get the cards in the end squibs?

squibs

I did - it took nearly 3 months. At that point I'd already done a chargeback on the credit card. They never acknowledged a single email.

greeneye

I am now having the same problem. Last Week I received 250 Business Cards with a mistake that happened at printing 2 weeks ago. I have now written 4 e-mails and it says that they would get back to me within 24 hours. Has anyone come up with a Telephone no. ? Please Help

Finmix

Vista Print Customer Service is based in the UK & they look after the .IE site also. Just rang them and they sorted my order out no problem.

Phn. 0800 028 8251

From Ireland ring 0044 800 028 8251
Cheers.

jor el

And back to the depths of 4 years ago it goes....