Connection says connected but casnt use internet at all or MSN Messenger!! Help!!!!!

Eddie Brennan · 22-09-2005 02:45PM #1

Hi guys, id really apprecioate it if somebody could help me!! I just got a 2mb line from a provider on Monday and already im in trouble. I browsed the net for about 2 hrs after getting connected on Monday and all of a sudden i couldnt use the net anymore. The Local Area Connection still says its connected but when i open internet explorer its as though im offline etc.

The provider came back out yesterday to see if they could do anything. He tried to ping my ip through the command prompt it gave ping error 65? Anybody know what that is? The prob isnt with them cos i tried a laptop with the connectiopn and it worked fine.

Whats really bugging me is i was just about to download the virus definitions for Norton Corporate Ed Anti Virus but now i cant and the definitions on it are from 2001!!! Is there any way of downloading the definitions onto my laptop and transferring them onto the PC?

Im presuming it is a virus, has anybody had anything similar b4? Any help would be seriuosly greatful cos this is really annoying me, Thanks, Eddie!!

lazygit · 22-09-2005 02:49PM

Are you using zone alarm?
http://support.microsoft.com/?kbid=316414

bounty · 22-09-2005 02:59PM

a norton last updated in 2001... wow thats probably the worst anti virus i have ever heard of... even if you updated it today it would be just about worthless anyway

Eddie Brennan · 22-09-2005 03:22PM

its an old corporate edition package that just needs the update of the definitions

Eddie Brennan · 22-09-2005 03:23PM

lazygit wrote:

Are you using zone alarm?
http://support.microsoft.com/?kbid=316414

i was in the process of putting that on it

Eddie Brennan · 22-09-2005 03:31PM

wahoo found this:
http://forum.zonelabs.org/zonelabs/board/message?board.id=access&message.id=20868#M20868
think it could be this, i had tried to uninstall it from the uninstall icon but that obviously doesnt clear it all so i need to do all of this that is explained, thanks for putting me in the right direction, ill report back tomorrow (or tonight if i get it, fingers crossed) with my results!

Endurance Man · 22-09-2005 03:39PM

Uninstall nortons!!!!
Install AVG, start again.........

Eddie Brennan · 22-09-2005 03:43PM

its zone alarm that is the reason for this i believe, on their forum now and theres 10's of similar topics!! is the corporate edition of Norton not good enuf? Its not as intrusive etc, i have it here at work and ive never had a virus or spyware etc and never had any issues. using this computer (work PC) 7 months now and am online on it everyday

Endurance Man · 22-09-2005 03:58PM

Your definitions are from 2001??? Nortons can work, but it usually turns out to be much more of a headache.
IMO, and most boardsies its the worst anti-virus out there. AVG is much better, and its free.
Why dont you just uninstall zonealarm and try again ??

Eddie Brennan · 23-09-2005 11:15AM

i got it. zone alarm had to be completely wiped, the uninstall wasnt enough so i got rid of the files in c\windows etc and deleted the internet log and prefetch folder. the definitions are that old cos it was never updated and its an old disk so as soon as i got online i was able to update it. its fine now thank god. zone alram 6 doesnt work with internet sharing and causes heaps of problems as i found out. thank god it wasnt a virus and just a conflict

Connection says connected but casnt use internet at all or MSN Messenger!! Help!!!!!

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