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  • 08-09-2005 12:03am
    #1
    Registered Users, Registered Users 2 Posts: 849 ✭✭✭


    M E D I A R E L E A S E

    Embargo: Midday September 8th 2005 GMT

    <.cg snipped, until after the embargo>

    Ooops just saw 8th September, didn't see the midday bit :(

    Thanks Cathal

    John


Comments

  • Registered Users, Registered Users 2 Posts: 849 ✭✭✭jwt


    From their website..............
    Introducing Digiweb’s Metro Network

    An innovative, reliable, high-speed platform delivering FREE Phone Line Rental and 3Mbps to 6Mbps broadband to Irish homes and business and shortly High Definition TV and Video On Demand.


    Coming Soon to Dublin, Cork, Limerick, Galway, Waterford and Dundalk.






    Once more the digital divide widens.

    John


  • Registered Users, Registered Users 2 Posts: 6,334 ✭✭✭OfflerCrocGod


    jwt wrote:
    Once more the digital divide widens.
    Ye but now people in "Coming Soon to Dublin, Cork, Limerick, Galway, Waterford and Dundalk." get to party. If off to celebrate. WHOOOOO!


  • Closed Accounts Posts: 6,718 ✭✭✭SkepticOne


    jwt wrote:
    Once more the digital divide widens.
    Assuming they don't make a hames of it.

    Still it is nice to see Dublin catered for in the list of towns assuming all goes well. I think everyone will agree that what is good for Dublin is good for Ireland.


  • Closed Accounts Posts: 99 ✭✭theking


    Nobody could disagree with that. Except all the people from Cork who used to write in to A. Murphy on Mailbag.


  • Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    It's after midday now I believe...


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  • Registered Users, Registered Users 2 Posts: 849 ✭✭✭jwt


    True enough




    M E D I A R E L E A S E

    Embargo: Midday September 8th 2005 GMT

    Dundalk, Ireland 8th September 2005


    Digiweb revolutionise the telecommunications landscape in Ireland with Metro – a world first technology

    > Metro redefines entry-level broadband in Ireland as 3 Mbps High speed
    > broadband and full digital telephony with standard phone numbers and
    > free calls Live network simultaneously launched for Dublin, Galway,
    > Cork, Limerick, Waterford and Dundalk today Wholesale network access
    > offered immediately to other established operators

    Digiweb today announced that it is revolutionising the Telecommunications and Broadband landscape in Ireland with the launch of its new Metro network – the first and only alternative last-mile access network to compete with the copper local loop for voice and data services.

    Metro technology effectively addresses what has been missing in Ireland to date – genuine telecommunications platform competition. Digiweb has been engaged in research and development of Metro for over a year, combining leading technologies and protocols from the Wireless and Cable Modem industries. Metro is Ireland’s most extensive DOCSIS 2.0 cable modem system delivered on one of the most advanced licensed wireless platforms available today.

    Commenting on the Launch, Mr Noel Dempsey TD, Minister for Communications, Marine and Natural Resources stated:

    “The new service represents a major leap forward in the provision of wireless broadband to the Irish market. It bypasses the difficulties of Local Loop Unbundling and is completely independent of the traditional telephone networks. I congratulate Digiweb for their energy and enthusiasm in bringing the next generation of wireless broadband services to the market.”

    In parallel to launching its range of Retail services today, and in stark contrast to the recent highly publicised difficulties in Local Loop Unbundling in Ireland, Digiweb are inviting the other established carriers and operators to avail of wholesale access to the Metro network from day one.

    “In essence, Metro will enable selected partner companies to architect, specify and deliver their own services to their own end customers across our network. Those operators may package any of a wide host of services they wish to offer – the Metro network does not impose any fixed specifications, formats, or business model. With its extremely keen cost base compared to other options, we expect Metro will rapidly stimulate many new services and greatly increased consumer choice in the Irish telecoms market” stated Colm Piercy, Managing Director, Digiweb.

    Entry-level retail packages on the new network offer 3Mbps Broadband with a full telephony service, FREE line Rental, FREE voice calls to other Digiweb Customers, and in excess of 50% savings on calls to most other locations, for just €35 per month ex VAT; with the option of a second phone line and phone number for only an extra €5 per month.

    Enhanced packages include a 4Mbps service with 1Mbps upload with low contention for only €90 ex VAT and a 6Mbps download, 2Mbps upload service for only €249 ex VAT per month.

    Based on standard telephony protocols, the phone service allows any normal phone to be used, and customers may opt to either have a new geographic number assigned, or to transfer their existing phone number from their current provider. Uniquely however, the customer does not need to have a traditional phone line installed, and for new homeowners the long wait traditionally associated with a phone service is eliminated.

    “Its a unique occurrence in the Irish market to launch a network of this scale and nature simultaneously in 6 large cities. Metro is designed to be exceptionally flexible and scalable, and immediately will also be used to deliver a number of enhanced business services such as Leased-Line replacement technology, MPLS links, E1 and fractional E1 provision. We are now in the planning stages for our Phase 2 build, which will be available in Q2/Q3 2006, with a view to providing 70% population coverage by mid-year”, stated Piercy at the launch event today.

    Digiweb will also be launching a full Digital TV service and home security range using the same platform during 2006.


    ENDS


  • Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    It's a bit expensive though! The 3mb is good value but the rest are a bit high! I wonder will NTL and Telcos start trying to compete?


  • Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    It's the usual Irish pricing, I expected nothing else. I suppose in an Irish context, 4Mbps for €90 ex VAT is good. The base package is good value, I just don't understand why the higher speeds always need to be priced in fantasy land.

    I wonder will they block other VoIP providers? Will they provide subsidised VoIP equipment?

    For some reason I'm quite underwhelmed by this offering. But I suppose if it turns out to be working well, then it's a useful addition to the market. I've heard quite a few not so complimentary things about Digiweb from their existing users, so I'll hang back to make sure it's not another IBB fiasco. IBB might need to do something to counter this, more so than the other providers. I suppose they can advertise higher speeds and deliver the current speeds, which is more less what they did the last time they "upgraded" people for free.


  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    I've never been able to understand the Irish marketer's mentality. They put together a press release that's obviously had time and effort put into it; they embargo the release, thereby demonstrating that they understand - to an arguable level - how dealing with the press works; but then they don't put the press release on their own website. Often for days, weeks or even months. Irish ISP's and technology companies are notorious for this, but it seems to be a distinctly Oirish thing across the board. Are Irish marketers all being taught by Gerald Ratner perhaps?

    adam


  • Registered Users, Registered Users 2 Posts: 4,290 ✭✭✭damien


    IBB now have Ripwave Home priced at €18.95 a month inc Vat and installation of €99 is dropped until Sept 30th. Still speeds are still 512k/128k which isn't too bad actually for an entry level product. If it worked.


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  • Closed Accounts Posts: 781 ✭✭✭Jorinn


    Hmm, just saw the services are all capped, the upper 120GB cap is ok but for 249 euro per month it should have no cap. Equally the plus option has a 60GB cap for 90eurowhich seem a bit ridiculous. The 3MBit line doesn't compare all that favourably versus ntl+blueface combo but if it's a swidespread as it sounds it's nice.

    Also their pricing seem to bounce between including vat and excluding vat, one way or the other lads pls, make up your mind, oh and targetting consumers with ex vat prices would be a bit misleading, so try not to do that.


  • Closed Accounts Posts: 6,718 ✭✭✭SkepticOne


    jwt wrote:
    Digiweb: We are now in the planning stages for our Phase 2 build, which will be available in Q2/Q3 2006, with a view to providing 70% population coverage by mid-year”, stated Piercy at the launch event today.
    I expect they're using the word "coverage" in the McRedmond sense of the word. You are "covered" if you live in an area where you could potentially get the service if you have line of sight just like you are "covered" for DSL, according to McRedmond, if your line connects to an exchange with a DSLAM in it regardless of whether or not your line can carry it.

    Having said that, it is a good to have a bit of realistic competition. Despite the caps, digiweb seem to be going for more than just people who can't get DSL. It all depends on how well the equipment works and how well they manage things. They also need to give realistic install dates and stick to them.


  • Closed Accounts Posts: 805 ✭✭✭vinnyfitz


    I thought this was the interesting bit of the release actually:
    Digiweb are inviting the other established carriers and operators to avail of wholesale access to the Metro network from day one.

    I wonder will Eircom be tempted to resell the digiweb line of sight product where their own copper is poor? If not will any of the traditional resellers devise an offering that more or less guarantees you either DSL or Digiweb wireless in any of the metro areas?


  • Closed Accounts Posts: 6,718 ✭✭✭SkepticOne


    vinnyfitz wrote:
    I wonder will Eircom be tempted to resell the digiweb line of sight product where their own copper is poor? If not will any of the traditional resellers devise an offering that more or less guarantees you either DSL or Digiweb wireless in any of the metro areas?
    I doubt very much that Eircom will go near them. They have their own wholesale product that they will favour. The other carriers, if they choose to resell digiweb as well as Eircom, I think would resell the one that gives them the most margin first and failing that go for the second or failing that, resell whatever is available.

    I don't think they would be interested in guaranteeing anything though.


  • Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    Maybe if Digiweb goes beyond 10% coverage of Dublin, or whatever they have right now, it could be worth talking about wholesale.

    I wonder how many different types of technologies Digiweb have now? I think three types of wireless technologies, they resell ADSL, and they resell satellite, so five in total. Strange strategy but if it works for them, why not.

    Does anyone have an opinion on the worthiness of this DOCSIS stuff? Does it bring anything to the end user?


  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    Adam - website now updated as you outlined. Apologies for the delay.

    Blaster - Cable modem (DOCSIS) is one of the most reliable technologies in existance and is used by Time Warner, AOL, Cox communications and Comcast. It is how cable co's deliver voice and data to end users in the US. See www.cablemodem.com for more on cable labs and certification etc. on coverage, we never had a wireless service in Dublin so I dont know where the 10% came from? The single device we deliver to the home has 2 phone ports ( RJ-11) , one Ethernet port and one USB port, it's known as an EMTA.

    Vinnyfitz - we will talk to any serious & reputible operators who is looking for a wholesale service.

    Skepticone - we are doing our very very best to provide ACCURATE coverage figures. we dont want to upset/mislead/misinform anyone. As a general comment ( and as you have recognised) platform competition is good.

    Most other Q's should be in my or Chaz's FAQs on the broadband forum.

    We are really trying to get this right folks...there is no other product like this out there so we are learning too! :)


  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    crawler wrote:
    Adam - website now updated as you outlined. Apologies for the delay.
    A distinctly un-Oirish response, good job.


  • Registered Users, Registered Users 2 Posts: 640 ✭✭✭Wcool


    I just ordered the 35 euro per month package. I think it is fantastic.

    I live 8 miles from Galway and have been waiting 7 years for this. 8 miles is too far for Eircom to upgrade the exchange and normally too far for wireless like Ripwave.

    The speed is amazing (6 times faster than ripwave), I don't have to pay Eircom tax anymore and I will get a fixed ip address. 30GB compares well to other providers as well...
    But most of all: I HAVE BROADBAND!

    Provided that it works, I think it is one of the best deals out there.

    My phone bill will go from 30 euro dialup + 25 eircom tax + phone calls to 35 euro + cheaper phone calls.

    This is Ireland Offline, shouldn't you be happy that yet another (different) product has entered the market?

    PS their website is absolutely crap: no tariffs for phone, no details, and is barely updated.
    PPS your own website could use some updates as well, the wireless section was
    Last Updated Thursday, September 11 2003 @ 01:54 AM


  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Very suspect. Crawler, you'd want to check one of your marketroids hasn't gone all independent on your asses.


  • Registered Users, Registered Users 2 Posts: 640 ✭✭✭Wcool


    No I assure you I am not in any way affiliated with them. As said I ordered the package and don't know yet how well it will work. But just upfront, I think it compares very well.

    As said: there is no other solution but satellite for me at the moment, so I would have been happy with a lot less.

    I was looking for some reactions on this new product but seems most reactions are not enthusiastic, which surprised me.


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  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    dahamsta wrote:
    Very suspect. Crawler, you'd want to check one of your marketroids hasn't gone all independent on your asses.

    I did Adam - not guilty! :)


  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Fair enough. I'm not sure why the OP decided it was ok to "turn the tables" on IrelandOffline. I very much doubt IrelandOffline was attacking Digiweb, merely pointing out issues. And IrelandOffline is a not-for-profit organisation with volunteer staff, if the OP feels the website is out of date, their time would be better spent volunteering to update the site than bitch about it here. Why don't you submit a story OP? Follow the link right up the top of the page there. The one that says "Submit Story".

    adam


  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    dahamsta wrote:
    Fair enough. I'm not sure why the OP decided it was ok to "turn the tables" on IrelandOffline. I very much doubt IrelandOffline was attacking Digiweb, merely pointing out issues. And IrelandOffline is a not-for-profit organisation with volunteer staff, if the OP feels the website is out of date, their time would be better spent volunteering to update the site than bitch about it here. Why don't you submit a story OP? Follow the link right up the top of the page there. The one that says "Submit Story".

    adam

    As you know Adam I have nothing but respect for Ireland Offline - and that is not PR, that's me personally.


  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    And you know me crawler, I just wanted to say "gone all independent on your asses" in a Sandra Bernhardt voice. :)


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    and 8 miles from Galway is ummm emmm ummm more than 10km . Amazing how this technology naturally works better in the fresher air we have here in the wesht :) .


  • Registered Users, Registered Users 2 Posts: 849 ✭✭✭jwt


    While I am delighted that another operator is providing competition,its a pity that smaller urban areas and rural are still suffering (not digiwebs fault I know).

    What I would like to know is the coverage expected from a base station LOS notwithstanding.

    for example a mast in the midlands would have good los for 20 miles in any direction. (picking the midlands as an example for purely selfish reasons :) )

    I noticed in the other thread in the broadband forum mention of Phase 1, Phase 2 etc.

    Any idea of what thess phases cover location wise and rough timetables or best guesses?


    John


  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    dahamsta wrote:
    And you know me crawler, I just wanted to say "gone all independent on your asses" in a Sandra Bernhardt voice. :)

    A battle of witts or similar is something I am just not going to have with you - even if I was right, I'd be wrong. I dont mind - I'm far too easy going :) Life is short and all that!


  • Closed Accounts Posts: 1,946 ✭✭✭slumped


    To the OP:

    An embargo is not a legal thing, you can publish an embargoed press release before the time stated on it. It will just p!ss the sender off a bit.

    example- FM104 allegedly broke the news of the IRA Disbanding at 12.30pm while the other news organisations didn't have the news until after the 1pm embargo.

    S


  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    crawler wrote:
    A battle of witts or similar is something I am just not going to have with you - even if I was right, I'd be wrong. I dont mind - I'm far too easy going :) Life is short and all that!
    Humour crawler, humour.


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  • Registered Users, Registered Users 2 Posts: 3,889 ✭✭✭cgarvey


    slumped wrote:
    To the OP:

    An embargo is not a legal thing, you can publish an embargoed press release before the time stated on it. It will just p!ss the sender off a bit.

    It's got nothing to do with the OP. I decided to enforce the embargo! I'm well aware of the legalities (or, rather, the lack of) on the issue, thanks. For the sake of a few hours, I decided it was fairer to the company involved and better for IoffL's reputation, to enforce the embargo. If you still have a problem with that PM me or the other mod, Seamus.

    .cg


  • Registered Users, Registered Users 2 Posts: 640 ✭✭✭Wcool


    To dahamsta: Touche about submitting a story :)
    But a bit of ranting and raving doesn't hurt anyone :)

    To Sponge Bob and jwt: I don't know how they do it.
    Until 2 weeks ago, I thought I had to wait for WiMax to get some permanent internet connection. I always thought that existing wireless technology had only a limited range (200 meters).

    But then I became aware of the existence of www.irish-wan.com
    This is a network of amateurs using the unregulated 2.4 GHz band as their links. They reach over 15 miles with directional antenna's! I was (and still am) about to order gear (under 250 euro!, once off) to get me on their network.

    Of course with Irish Wan (as the faq says), internet connectivity is not garanteed, as someone has to pay somewhere in the end.
    But I thought I could maybe pay a node in Galway for a share in his/her bandwidth.

    What I have learned is: the higher the frequency, the shorter the distance you can get. Digiweb apparently broadcasts at 10.2 which is higher than the usual 2.4 or 5.4 I guess they must use a lot more Watt to broadcast.

    I live right across a huge bog north of Galway, so I expect my LOS to be perfect, there really isn't any obstacle.


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    you can see Tonabrocky then where IBB and Leap are <hint there is a red light on the NTL mast there at night> ....seeing as you are around Clonboo somewhere

    not sure where Digiweb are located .


  • Registered Users, Registered Users 2 Posts: 640 ✭✭✭Wcool


    Sponge Bob wrote:
    you can see Tonabrocky then where IBB and Leap are <hint there is a red light on the NTL mast there at night> ....seeing as you are around Clonboo somewhere

    not sure where Digiweb are located .

    I didn't know Leap and BBI use Tonabrocky. I called BBI and they told me I was living too far away. I haven't looked at Leap at all, the last time I looked was 2 years ago, after a very sunny press release. Nothing happened after that for a year.


  • Registered Users, Registered Users 2 Posts: 3,889 ✭✭✭cgarvey


    Wcool wrote:
    This is Ireland Offline, shouldn't you be happy that yet another (different) product has entered the market?

    As an organisation? I don't think they condone any product offering, in the interests of staying objective.

    As individual members? People are entitled to their opinion.. as long as their justified in their opinion, which I think they are on this thread!

    Me? I'm not happy. I think they made a complete balls of the release, and for the sake of a few weeks could have done a lot better. Information and confusion all over the place. It's 2005. An ISP should have all the information that anyone has asked here or in BB forum, on their website (ignoring those who are just to lazy to go read it).

    Also, there's nothing ground breaking in the pricing, IMO. Not with those caps anyway. As a heavy users (home/soho/business), I've to pay 169+VAT for eircom's unlimited package. There is nothing on offer from Digiweb's offering that suits my needs. I think the caps are rediculously low, and that the 6Mb pricing is excessive. I'm surprised to hear there are "many" signups to that package especially when used in the context of frame relay and centronix replacement (think of the cap.. will somebody think of the cap).

    As alwyas, competition is welcomed, but this is a poorly released product, available to a few people (rented acommodation leases nearly always prohibit external antannae, and LOS can be a hairy issue). Also price is good, but only in an Irish context. That doesn't mean it's cheap. High insurance prices, higher staff costs, and marginally higer bandwidth prices don't make up for the huge variance in Irish prices vs. abroad (not finger pointing at Digiweb here). Also, there are other companies who offer better value, depending on your metrics.

    When Digiweb get serious about their offerings (and start getting the information right), and rethink the caps issue, then I'll be more interested (and happier).

    3 suggestions to Digiweb.
    1. Sort out the misinformation/lack of clarity
    2. Rethink the caps on the higher products
    3. Consider an offering between Plus and Xpress to attract current DSL users (who are stifled by the 256Kb upload). 4Mbps/1Mbps/unlimited traffic, for €125-150/mo. (ex VAT).

    I, alone, use min of 50GB traffic for work use (and sometimes the same again for personal use). Heavy usage for a single user maybe, but not for a business with 20-30 employees. Whilst the Xpress offering would cover me, I'm not interested in paying well over what I pay now for unlimited transfer. Yes the upload speed is a huge temptation, but that's all it is.

    Finally, here's to hoping that QoS/SLA (that's being touted as one of the reasons for higher product pricing) includes customer support, as that is worth money, IMO. Having minimum query response times .. someone that will answer your query correctly (even if it is a scripted response), is worth money. So, instead of the current ISP attitude "find something else to blame, and keep the call under 45 seconds", try something like "sorry, sir, but you have a networking problem in Windows, which is preventing you from using our service. Try website X or we can arrange someone to call for €xx", same story, same time, but a hell of a difference in the quality of the answer.

    So, to summarise my rant. I'm happy Digiweb have brought a new product to market, and I wish them luck. I'm not estatic as some people seem to expect me to be. That's down to the caps (I've no issue with the pricing, in the Irish market context .. the entire market is overpriced, is all), and the piss-poor product release.

    [Edit: Jaysus, that was some rant, sorry!]
    .cg


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Wcool wrote:
    I didn't know Leap and IBB use Tonabrocky
    You never asked :)


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  • Registered Users, Registered Users 2 Posts: 640 ✭✭✭Wcool


    cgarvey wrote:

    3 suggestions to Digiweb.
    1. Sort out the misinformation/lack of clarity
    2. Rethink the caps on the higher products
    3. Consider an offering between Plus and Xpress to attract current DSL users (who are stifled by the 256Kb upload). 4Mbps/1Mbps/unlimited traffic, for €125-150/mo. (ex VAT).

    You're 100% right. The website is a mess, but I got some good answers on the phone.

    I actually pointed out that all their other products had an unlimited option at around 80 euro, no good answer was returned. Maybe they are afraid for contention if many people buy unlimited.

    You're last idea is a good one too I think, it would be interesting to a lot of people, not in the least to get rid of Eircom.


  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    cg....

    Comments taken on board...

    I am a bit confused...

    4Mb down and 1Mbps up
    2 phone lines
    60GB transfer guide
    €90.00 + vat

    You think this is bad value?

    What do you think would be a fair price to add to the "plus" option for an unlimitied download quota? (not saying it will be done but I will consider it)


  • Registered Users, Registered Users 2 Posts: 6,334 ✭✭✭OfflerCrocGod


    crawler wrote:
    4Mb down and 1Mbps up
    2 phone lines
    60GB transfer guide
    €90.00 + vat

    You think this is bad value?
    60GB is poor, if you are paying over €100 a month you expect to be able to transfer more then 60GB. If you look across the pond quite a few ISP are introducing 24Mb services and already offer 8Mb - why are you guys not trying that? 4Mb is great compared to €ircon's 2Mb but compared to the rest of Europe it's not that great, especially at that price. Is 6Mb the top speed that this tech can offer?

    Come on guys! Try and bury €ircon by offering an affordable home package that is FAR superior to eircom's. €90 PLUS VAT is NOT something most household will pay. Bring that down to €50 incl VAT and you will truly have a usefull package. Your 3Mb package should be even lower; decrease it's cap and price it at €30 it can easily compete with UTV/BT/Eircom's best offers. You have the advantage over them now so you should be trying to aggressively build your market share instead of timidly increasing your useless profits.

    PRICE, PRICE, PRICE, PRICE, PRICE, PRICE, PRICE, PRICE.

    I hope that makes it clear? I don't care what you offer if I'm JoeAverage I'M NOT GOING TO PAY OVER €50 FOR SOMETHING I DON'T DEEM NECESSARY. You have an infrastucture free of eircom and you come up with these weak packages? Are those truly the best prices you could offer? Remember that the Irish market is seriously UNDER DEVELOPED.

    Why is the top package capped!? The price of it means only businesses will be considering it; a proper business package shouldn't be capped. In the middle of a busy month the internet suddenly starts to crawl I AM ONE UNHAPPY BUSINESS MAN!!!

    The majority of the market is interested in CHEAP BB; Something for €30 total with phone will be far more interesting then something for €50++. Market it to every one who can avail of it!

    KILL EIRCOM


  • Registered Users, Registered Users 2 Posts: 3,889 ✭✭✭cgarvey


    I don't think it's really bad value, more that I think it's an unattractive offering. For a home user considering this option, the cap is clearly going to be well below their intended use. I accept that a lot of that might be illegal P2P traffic, but a heavy legitimate home user would comfortably reach in or around that cap. The point, I think, is more that they shouldn't have to be watching the cap when paying that big a premium for their usage pattern. Similarly a business choosing that option could use that cap easily, so it's not an attractive option for a, say, small publishing firm, or a medium software house, etc.. the SMEs that couldn't justify the Xpress product.

    So it's not good value .. which doesn't mean it's awful.. the pricing/speeds seem good to me (in the Irish context), but not the cap.

    I know there needs to be some limit (I'm clueful enough to know unlimited isn't practical, despite the claims for it), but you've got to offset warez monkeys threat, with the targeted user's ability to use the product without watching the cap. That cap doesn't reflect a strucutered balance, in my opinion (and I'm no expert!).

    As to what I'd suggest for the unlimited option , I've already said sub Eur150 +VAT would be an attractive price for 4Mb/1Mb/unlimited. Then there's a significant price difference, a massive upload difference, and line rental/2 lines attraction, to swing users of unlimited/top tier DSL.. again just opinion, your own research would be much more authoritative.

    Or get greedy .. say 169+VAT for 4Mb/1Mb/200GB cap .. and see if anyone bites ( I prolly would, because I no longer have to worry about cap use, for heavy usage).. yet it stops the warez monkeys.

    I guess, I'm just suggesting that you look at a top tier DSL replacement, which I don't think is reflected well in your current offering.

    .cg


  • Registered Users, Registered Users 2 Posts: 3,889 ✭✭✭cgarvey


    Above all though, please do keep up the interaction (and don't do another UTV on us).. even if you're just humoring me and asking for more opinion, I think it's a great sign of an ISP who come to face the music in a hostile environment like this. I can't imagine that it wouldn't help in your word of mouth campaign either!


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  • Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    crawler wrote:
    Blaster - Cable modem (DOCSIS) is one of the most reliable technologies in existance and is used by Time Warner, AOL, Cox communications and Comcast. It is how cable co's deliver voice and data to end users in the US. See www.cablemodem.com for more on cable labs and certification etc. on coverage, we never had a wireless service in Dublin so I dont know where the 10% came from? The single device we deliver to the home has 2 phone ports ( RJ-11) , one Ethernet port and one USB port, it's known as an EMTA.

    I'm guesstimating that you have 10% coverage of Dublin which makes you a very marginal player, hence my comment about the wholesale aspect of this.

    I know what DOCSIS is in principle, but what good is it to me? You're not offering any services that nobody else is doing really, so I'm not sure I understand what the media hype is all about. Does it solve inherent problems with wireless technology that your competitors might be suffering from?

    What's the max speed that this kit can deliver within your range limit? I presume it's a lot more than 6Mbps?


  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    Thanks CG and Blaster.

    I will genuinely take the comments into account in the product review meeting in 2 weeks time and feedback the outcome here.

    We genuinely want to get this right. CG hostile feedback is a good as free market research to us, we just have to make sure it's representative of all views. We cant be all things to all people but we do want to make the majority of our Customers and potential Customers happy. Why wouldnt we? :)

    Cheers.


  • Registered Users, Registered Users 2 Posts: 6,334 ✭✭✭OfflerCrocGod


    crawler wrote:
    CG hostile feedback is a good as free market research to us, we just have to make sure it's representative of all views.
    I'm not being hostile to you I'm hostile to eircom. I'm simply pointing out that if your main aim is to increase your market share and undermine eircom by bringing in new customers who before didn't have BB then your best bet is to offer a LOW LOW priced offer and to market blitz everyone who can get it. Lets say 2Mb/256Kb with a 20Gb cap and all your phone malarky for €30 or even better for €25 including tax you will get far more people interested in BB then at your high priced current offerings - right now the people who will go for your offerings ALREADY have BB; they are simply moving from one provider to another. What's wrong with 1Mb/256K? Honestly it's the price most people will notice and it's the price most people care about.


  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    All,

    For clarity.

    I will post here on 30/09/2005 with the service enhancements made (if any) to the Metro product based on the feedback here and directly from Customers.

    Hope this is of some help.


  • Registered Users, Registered Users 2 Posts: 6,334 ✭✭✭OfflerCrocGod


    crawler wrote:
    I will post here on 30/09/2005 with the service enhancements made (if any) to the Metro product based on the feedback here and directly from Customers.
    Nice to hear; although I doubt you guys will offer something to compete with the lower packages offered by Eircom et all. It doesn't seem to be the market that you guys are aiming for.


  • Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    I didn't think I said anything constructive, but I'm interested in more coverage and the triple play stuff that's been hinted at.


  • Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    Nice to hear; although I doubt you guys will offer something to compete with the lower packages offered by Eircom et all. It doesn't seem to be the market that you guys are aiming for.

    No, I wouldnt say that...have a look here....you may or may not agree, just FYI really

    http://www.digiweb.ie/broadband_metro_comparisons.asp?i=80&i2=81&i6=94&zzz=hm

    We dont consider "timed broadband" broadband at all.


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