BT & Deposits

dahamsta

Perhaps someone in here can settle this once and for all:

BT take deposits for DSL provision from some - or all, I don't know the criteria - customers in rented accomodation, presumably to manage risk. Some people have a problem with this, I don't personally. However no receipt is issued for this deposit, it doesn't appear on their bills, and it would seem that at least some people receive no information about the deposit at all. Whatever about a courtesy letter explaining the deposit, I feel sure that BT should at the very least issue a receipt for the deposit, and for some reason I have it in my head that it's actually illegal not to.

Am I wrong about this? Are companies legally required to issue receipts for services rendered?

adam

stagolee

I'd quite like to know this as well as the buggers got me for a deposit just recently.

I'm suspicious the reason they don't issue a receipt is that they're hoping people will forget to ask for their deposit back.

dudara

Some companies, like Vodafone, will return the deposit automatically after 6 months. This happened to me when I got my first bill phone back in 2001.

I think though, that they do have to issue a receipt. I'd suggest chasing it up. Like the previous poster said, the majority of people probably don't chase it up and forget about it.

Sponge Bob

Your account should show it as a credit, it is your money after all. If they fail to account for it / produce invoice showing it in suspense / then its probably illegal .