bloody dell

Headshot

im sick and tired of dells customer care

Date: 08-17-05 of order

its the 29th today no second conformation or pc im growing tired of this very bad customer care


Dell have some very bad customer care full of cheap labour if you get my drift

i ring them every day but no luck
its fair bad

how can i contact the manager

i hope they give me a extra item as a sign of good will
ill ask for it too

whats my next step

stereo_steve

Cancel your order. Dells are not cheap and why reward them with your hard earned cash when they are doing a crap job.

My Suggestion...

Post up what model you had ordered. Someone here i'm sure will offer to build it for you. Let them make a 10% profit and you'll have a cheaper and better PC by next weekend.

Just my 2c

Adviser

Ditto. If your having this much hassle getting a PC from them, think how much hassle you will have if anything goes wrong. You'll save money by getting one built for you...

Rew

Friend of mine ahs had problems like this with them before. They normally offer him all sorts of discounts and extras when he kicks up a fuss.

Malafus

Adviser wrote:

Ditto. If your having this much hassle getting a PC from them, think how much hassle you will have if anything goes wrong. You'll save money by getting one built for you...

But if you do have problems down the line, don't expect to get any help off the person who builds it for you....


On a related note; I'd be willing to build it for you.

Sidane

I've vowed to never buy from Dell again after being shafted by their customer support once too often. It's appalling, especially if you get redirected to India.

maidhc

What do they say when you ring?

The Real B-man

Sidane wrote:

I've vowed to never buy from Dell again after being shafted by their customer support once too often. It's appalling, especially if you get redirected to India.

yup seconded "hello sir smell customer care can i help you at all" yeah i think my hard drive died " ok can you follow my instructions to run a system diagnostics :cool:

Sparky

Sidane wrote:

I've vowed to never buy from Dell again after being shafted by their customer support once too often. It's appalling, especially if you get redirected to India.

i ****ing hate that indian call center, they dont have any human value, its like you speaking to a human machine.

TerrorFirmer

Sparky_S wrote:

i ****ing hate that indian call center, they dont have any human value, its like you speaking to a human machine.

I was on to an Indian fellow once, actually he know his stuff, fixed my problem which others couldnt.

But trying to understand him....good god almighty

Headshot

Rew wrote:

Friend of mine ahs had problems like this with them before. They normally offer him all sorts of discounts and extras when he kicks up a fuss.

mg im going to kick up some fuss tomorrow

Rew

Seriously do, he's not the only one either iv seen a few boards people say the same thing. They ahve plenty of give in their prices and specs. Give em hell!

TerrorFirmer

Make sure you tell them its a present for your brother/sister and will now more then likely be late for the big day

Sparky

MobileInfantry wrote:

Make sure you tell them its a present for your brother/sister and will now more then likely be late for the big day

it was meant to be a part of your wifes wedding present, because shes always wanted one.

Headshot

what will i ask them to give to me or how will i bring it up in the conversation

will i ask for the manager or what

this is the pc i was suppose to get

Dimension XPS Generation 3 (System Identifier. ZB1JL1EZ)
Dimension XPS, P4, 3.2GHz, G3, SKT-T (3.2GHz)
English - Win XP SP2 Home (Backup Media)

---

Dell recommends Microsoft® Windows® XP Professional


Operating System: English - Win XP SP2 Home (Backup Media)
English - Win XP SP2 Home
Memory: 512MB PC-4200 DUAL CHANNEL (2 X 256MB)
Floppy Drive: 1.44MB Floppy Drive
Hard Disk Drive: 160GB (7200rpm) Serial ATA Hard Drive
Video: MOD, CRD, GRPHC, 256, X800, XT
Modem: Irish/Spanish - Internal 56K Modem
Sound Card: SoundBlaster Audigy 2 XPS
CD Read-Write Drive: 48X IDE CD-Rewriter Drive
DVD Drive: 16x DVD Drive
Software: AOL, Dellnet + Tiscali UK ISP Combo
English - Adobe Reader 6.0
Microsoft® Works® 7.0
MISC: Dell Standard PS2 Keyboard
Dell 2 Button PS/2 Scroll Mouse

lads what the socket type of this pc

jellie

Good luck finding someone to complain to. They f**ked me about so much, and then gave me an EMAIL ADDRESS to complain to! Apparently that was their complains dept. Long angry email, never got a reply.

maidhc

When I had probelems with the outlet before I just rang the sales line (NOT customer support) and told them my problems. They fixed me up no bother, (well it was bother, but it worked out in the end)

Headshot

i rang today
for once i was talking to an irish person [what a relieve]

she told me the problem

the factory are having trouble reconizing the service tags

and i asked nicely 'is there a monitor with it she said no but then she said she'll talk to the manager about giving me one for free

the manager is suppose to call me back at 12.00

im going to ask for extra ram too or should i

Khannie

I'd leave it at a free monitor tbh.

Headshot

Khannie wrote:

I'd leave it at a free monitor tbh.

suppose
dont want to over do it

TerrorFirmer

Yeah, its actually quite a bargin if you end up getting a free monitor out of it!

Headshot

lads dell told me they cant give me a monitor but they told me they have a 5100 desk top with the exact specs which as in the xps

whats the 5100 like compared to the xps

i could have the 5100 tomorrow but i would have to wait for the xps

skywalker

So their giving you nothing for your trouble, but their prepared to downgrade your case for you. Thats nice of them.

irlrobins

this is the 5100

This is the XPS.



Assuming specs are the same (video card, etc) then the XPS, prob has better PSU and those fancy lights.

Edit: Oh and the chipset is prob better on XPS.

Headshot

just got a better pc for the same price as my last one very happy
is a 8400

id say its alot better then the xps i was going to get

are 8400 easily upgradable

irlrobins

i've got a 8400 too. Good PC. Got really good price at the time. Better spec as the then XPS system. Only difference was a slightly better PSU and the fancy case

3.4Ghz P4 HT 1Mb Cache
2Gb 533Mhz DDR2
256Mb X800XT
250GB SATA
DVD
DVD +/- RW
17" TFT
Audigy 2 ZS
5.1 Speaker system
Optical mouse and multimedia keyboard.

usual extras.

got it for 1700 jsut after Xmas. 3 special offers saved me 400e off the normal price. :-D

Headshot

heres my pc

Dimension 8400, Pentium 4 3.2GHz Mini Tower, XP Home edition


1024MB PC-4200 DUAL CHANNEL (2X512mb)

Hard Disk Drive: 250GB SATA Hard Drive

Video: 256MB nVidia Ge Force 6800
Modem: V.92 Data Fax Modem Ire/Spn
CD Drive: 16 X DVD +/- RW

Software: English - Adobe Reader 6.0
Paint Shop Photo Album Standard Eng
(WORKS7) Microsoft® Works® 7.0 -


cost 775 euro

not to bad ehhh


now to get a monitor
any place i can get one to work this bad boy above

irlrobins

{(-_-)}HeadShoT** wrote:

cost 775 euro

not bad at all. That outlet or main store?

Headshot

irlrobins wrote:

not bad at all. That outlet or main store?

outlet

they got fed up of my complaining

i was talking to a very nice customer care person at dell
there not all bad

Rew

Told ya if you kicked up they would sort your out

Headshot

Rew wrote:

Told ya if you kicked up they would sort your out

i know cheers

and the fellas who told me leave, put that in you pipes and smoke it

irlrobins

haha! :-)

Headshot

irlrobins wrote:

haha! :-)

mate mybe you can answer my question
where can i get a cheap monitor like a flat screen to go well with my new pc

Fenster

stereo_steve wrote:

Cancel your order. Dells are not cheap and why reward them with your hard earned cash when they are doing a crap job.

My Suggestion...

Post up what model you had ordered. Someone here i'm sure will offer to build it for you. Let them make a 10% profit and you'll have a cheaper and better PC by next weekend.

Just my 2c

That's exactly what I did after Dell screwed me over in a big way, on an order. I walked into Maplin and PC World the next day and came away with parts for a better machine, at a saving of 500 euro.

irlrobins

{(-_-)}HeadShoT** wrote:

mate mybe you can answer my question
where can i get a cheap monitor like a flat screen to go well with my new pc

best prices will def be online... so the usual suspects komplett.ie, elara.ie and microaid.ie

Amazon.co.uk sometimes have good deals..

Benq do some nice ones with quick response times....

Headshot

any where can i get a very good flat panel monitor for lets say 150 euro
15 to 17inch one

irlrobins

{(-_-)}HeadShoT** wrote:

any where can i get a very good flat panel monitor for lets say 150 euro
15 to 17inch one

150???

Dream on!!! Average price for 17" is 240-300. Not many 15" around these days.

TerrorFirmer

Save some money. Buy a 17" crt for dirt in the meantime. as long as you have a big desk no difference for gaming anyway, at least not if you just use it shorttime.

725 for a PC from Dell with a 256mb 6800 is exceptionally good value.

Headshot

irlrobins wrote:

150???

Dream on!!! Average price for 17" is 240-300. Not many 15" around these days.

http://www.pcworld.ie/productDetails.aspx?productRID=95&image=monitors
i know its a 14" inch but will that do my pc

irlrobins

come on! you can't get a really cool PC and then use a 14" monitor.

That would be a waste of the graphics card. Be useless for games too...

Rew

14" TFT's are tiny I wouldn't waste your cash. You will never resell it. Spend the 300 and get a bigger one. That or buy a 19" or 21" CRT. Ill sell ya my 21" CRT fro 60 quid

RangeR

I have 2 17" CRT LG Flatrons. They are VERY nice monitors and are a year old. I'm getting rid of them as I have recently purchased a couple of TFT's.

This is them.

I'll sell one to you, if you want, or both . I'm not sure of the charter rules. I may have to post it into the for sale forum first. Or you post in the wanted forum.

Make me an offer and where are you based?

BizzyC

IrishTLR wrote:

I'm not sure of the charter rules.

You'll have to give him a guide price, can't just ask for an offer.

RangeR

BizzyC wrote:

You'll have to give him a guide price, can't just ask for an offer.

I'm aware of that, but I also said he can post in the wanted forum. Anyway, I'm not sure. I'll have to do my math and stuff.

maidhc

Dont buy a 14"!!!

Get a s/h 19" CRT at a minimum. Pay about 50-70.

unkel

{(-_-)}HeadShoT** wrote:

http://www.pcworld.ie/productDetails.aspx?productRID=95&image=monitors
i know its a 14" inch but will that do my pc

That monitor is quite possibly the worst LCD monitor on the market. Steer clear!

Headshot

unkel wrote:

That monitor is quite possibly the worst LCD monitor on the market. Steer clear!

serious

lucky i didnt buy it

Headshot

IrishTLR wrote:

I have 2 17" CRT LG Flatrons. They are VERY nice monitors and are a year old. I'm getting rid of them as I have recently purchased a couple of TFT's.

This is them.

I'll sell one to you, if you want, or both . I'm not sure of the charter rules. I may have to post it into the for sale forum first. Or you post in the wanted forum.

Make me an offer and where are you based?

im quite interested
http://82.195.136.36/vbulletin/showthread.php?p=3293518#post3293518