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HOWTO: Using the Help Desk ticket system.

seamus · 2005-08-12 14:53:59

For people's general attention: When you submit a ticket, you have the option to choose one of three departments; Super Moderators, Admins or Adverts. Most tickets should be submitted to the Super Moderators. If needs be, they can escalate the problem to the Administrators. Requests to advertise on the site should be…

12-08-2005 2:53pm

#1

seamus

Registered Users, Registered Users 2 Posts: 68,317 ✭✭✭✭

Join Date: July 2001

Posts: 67070

For people's general attention:

When you submit a ticket, you have the option to choose one of three departments; Super Moderators, Admins or Adverts. Most tickets should be submitted to the Super Moderators. If needs be, they can escalate the problem to the Administrators. Requests to advertise on the site should be submitted to the Adverts Dept. You may submit a ticket to the Administrators, but be aware that it may take a month or more to get a response. If you submit a ticket to the Super Moderators, your ticket will usually be responded to within a week.

You must check back on your ticket regularly. You can view your current open tickets by clicking the arrow beside Help Desk and choose "Unresolved Tickets". Usually the Smods will respond to your ticket with a request for more information. This response is made in your ticket, they will not respond to your ticket via PM, so you won't be notified when a response is given to your ticket. If a request for more information is given, and you do not respond within about 5 days, your ticket will be marked resolved, and any further responses you make may not be spotted.

When you submit the ticket, include as much relevant information as is humanly possible. A ticket which says "I was banned. Why?" is of absolutely no use. We will just ask you to go and find out yourself. If you make a complaint about a Moderator or request a thread to be closed/edited/moved, for example, include as many relevant links as possible.

Please ensure that when you submit tickets querying a ban, that you have PM'd the Moderator of that forum first. On Feedback, if you haven't PM'd the Moderator, you'll receive a ban from Feedback. On the helpdesk, your ticket will be closed, and you'll be told to PM the Moderator.

When your ticket is closed or responded to, you will receive a message in your PM inbox telling you about this. However, you will not receive email notification for your PM. You will have to go to the Help Desk, "Resolved Tickets" to view the ticket and it's solution.

Any questions?

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