IrishBroadband At It's Best

Adey2002

Just in case any one is thinking about getting Breeze from IBB ... I reported this latest problem on May 5th, which has not yet been sorted. I've had to resort to lodging a complaint with Comreg. As through their own admission it is down to oversubsciption and won't do anything apart from tell me they are waiting to commission a new high site .

PowerHouseDan

If people are having the same problems Go through the Complaint Process cause it will get worse(if it can get worse) because there are still alot of poeple waiting to get installed......

First Off Lodge your complaint With Irishbroad:

Follow this procedure:
http://www.irishbroadband.ie/htmdocs/faq/code_of_practice.htm

They will just and convince ya not to lodge one which i fell for, saying that they will fix it but i waited two weeks so logged a complaint dont let them talk ya around it. They are ment to give you a response which they have done for me nor adey.

I have been in contact with Comreg about the matter, Once you and logged a complaint and get a response if not in our case send a emial to:

jacqueline.moore@comreg.ie

She is dealing with mine and adey so the more that complain the better chance of this getting sorted as they are breaking the contract.....

Any Question ask away.

I also attach the terms and conditions in which we signed.(Which i cant upload at presnt cos the manage attachment feature seems to be down)
Which no where does it say anything about content, Speed, etc its there fuk up let them deal with it.

beller b

Get rid of it ,download slower than dial up....Surly the Advertising Standards Authority should be able to do something........They really are becoming a joke at this stage.

ricey

Yet another IBB Thread ! ! !

Undercoverguy

ricey wrote:

Yet another IBB Thread ! ! !

When they provide the service we'll stop making threads lol

pugleon

I've had IBB for I think two years now (not by choice, DSL exchange at newlands and subs at monastery road are only showing me as available since yesterday). And for that length I've been getting those kind of speeds consistantly. Bearly above dial up.

Even a change of dish to the newer 2mb model running in the higher band did nothing, why? Because they overcontend like crazy thats why. They'll spin you some sort of waffle about problems with a high site. Or whatever. But the fact of the matter is there is no QoS, so bandwidth ramps up and down all over the place. And they contend until their current setup collapses. Then, MAYBE do something about it. In a few months. When they get their act together and apply for additional masts.

The people that they subcontract installation and repair work to have no idea what the other hand is doing. I had a hardware problem on the dish that required someone to come out and reload whatever o/s image is on those radios. He did. Then every single week since then I get a phone call asking me when they can come out and do the work.... ITS DONE ALREADY, GET THE MESSAGE!!!!

Their support are nice enough guys but told to spin the standard waffle, all of them. Lack of a good QoS system means 1meg customers get the same grab of bandwidth relatively speaking as a 2meg at peek times. This commited information rate rubbish isnt worth talking about, its less then a dial up connection. So you'll get a minimal service of less then dial up.... Well horray, peace in our lifetime!

Broadband thats worse then dial up. Cant really call it broadband in terms of throughput now can ya??? Crapband maybe? I'm ordering dsl with esatbt tomorrow, and will be putting all of this behind me thank god!

Say away from em. There has been enough posts on here to tell you that. Irishbroadband have been messing customers over for years with the regulators doing nothing about it. IBB are a tax shelter for the owners of the toll bridge, they couldn't care less about your speeds. I fail to see what contacting comreg will really do in the long term. It's clear it has done nothing up until now...

spooky donkey

As ive said before I dont really think comreg are really there for the punters more to keep the comms companies in line with each other.

HelterSkelter

I see nothing has improved since I left IBB in Early 2004. I was complaining for months about crappy download speeds often below dial-up speed. I send in a written letter of complaint and Jeremy Nel (Executive Director) contacted me. However he kept giving me this bullshít excuse of contention. I was on 512kbps at the time with 8:1 contention so in theory the min speed I should have been getting was 64kbps. I was getting < 50kpbs at times. After arguing this point with him several times he finally agreed to cancel my contract (which I was 6 months into) and give me a refund for 3 months. I went with IOL (BT) and haven't had a problem since, always get full download speeds.

HelterSkelter

If you want to get out of the contract with a refund the main thing to do is build up evidence. Keep a log of the download speeds you are getting. Use their ftp for download speed tests if possible. That way they can't use the excuse that the website you are downloading from is congested. Make special notes of speeds that are below the minimum you should be getting for the contention ratio you are on. Keep a note of all calls you make to them and what was said. Make a complaint in writing, it's too easy for them to ignore emails. Companies consider complaints in writing more serious, it's too easy to write an email but not many people will write a letter unless they are seriously píssed off.

ntlbell

Well They've just lost another customer, I've cancled and went with EsatBT.

There is a cap but a _real_ 2mb line with low latecny and that's all I want.

.

RangeR

My 3 page letter of complaint is going out in today's post. I am not expecting a response.

I am seriously p'd off with their business practices.

Sponge Bob

email Comreg regularly for updates once you have

1. Complained to IBB FORMALLY
2. Waited 10 days for them to resolve your copmplaint(s)
3. Complained to Comreg AFTER 2 is up.

Comreg will attempt to do nothing unless severely pressurised , they dont care about consumers .

hshortt

Another disgruntled customer here.

For the last three weeks my service has been utter crap, and despite actually getting through on one occasion to the 'support' team there were unable to assist.

Since then, my connection has gotten worse, and worse, and I've sent seven mails with no response, spent 90 minutes on hold without getting through (3 calls).

I've no phone line at home, but I'm making the calls today to see if I can get NTL and if that's a no I'll have to bite the bullet and get a phone line to get decent broadband service.

Absolutely shameful are the two words I'd use to describe IIB's customer service.

Let's have a little fun, tell me what two words you'd use to descibe them

Cheerio
Howard

HelterSkelter

hshortt wrote:

Absolutely shameful are the two words I'd use to describe IIB's customer service.

Let's have a little fun, tell me what two words you'd use to descibe them

Cheerio
Howard

Effin Cowboys

JNive

the sheer fact that they advertise 1MBit/2Mbit Broadband without prior mention of it not being guaranteed, or more specifically , 'up to 1MBit' etc is grounds in itself for false advertising because general users are not expected to be aware of the technical details of the service so, it is fair to assume that a company advertising 1Mbit / 1Mbit broadband means that you will get exactly that, and for the average user, MOST wont know what contention is or that it could quarter your bandwidth or even worse, since it is not a reasonable assumption that 'contention' is a generally known term.

Hence to use it as an excuse is useless in their defence, as they do not once warn that they are not guaranteed those speeds.


end of rant

---

on a witty sidenote ---
Our Mission:

Irish Broadband is committed to enhancing communication through the cost-effective delivery of access to data and information from the Internet, to all communities and users, residential and corporate alike.

---

yeah right, cost-effective most definitely, cause they spend no money apparently on their network lol

Rkiver

Well I finally got a call to IBB, and an email response from Comreg. Apparently IBB have been in touch with ComReg, and they are aware of problems and working to fix them. Wouldn't it be nice if they perhaps contacted their own customers and told them too?

JNive

Also

---

With broadband speed is not a restriction as to what you can do online, you don't need to worry about how long you're spending online. Indeed, you don't even need to worry about tying up your phone line.

Take away the frustrations of dial up access, while also saving money!

---

They are advertising that their broadband doesnt restrict what you can do online, is much better than dial-up and allows VoIP usage

all 3 of those claims are wrong in the many cases we see here. ISDN is dial-up, and that was 128Kbit/sec.

So going by their advertising i would think you are at least guranteed at the very least those speeds up and down, at all times.

They mention Leased lines as a competing product, hello, thats a DEDICATED guaranteed bandwidth, which flies in the face of what IBB actually offer, and it is in no way a competing product.

heres a funny link, titled 'Comreg Compliant'
thought it said at first 'Comreg Complaint' lol

http://www.irishbroadband.ie/htmdocs/our_products/comreg_compliant.htm

spooky donkey

Well I think when they start loosing a lot more customers they might cop on. Unless its just a cover for the toll bridge they make enough there. I wonder how many people came to this fourm looking at witch BB service to go for and wisly strayed away from IBB.

Blaster99

Contention is actually a technicality. No real ISP sells a service that is contended as far as the user is concerned. The ISP buys sufficient bandwidth to deal with actual demand. That's how it in effect works with any decent ISP.

squrm

spooky donkey wrote:

I wonder how many people came to this fourm looking at witch BB service to go for and wisly strayed away from IBB.

Sorry off topic but I'm one anyway

PowerHouseDan

Right Comreg have been on too IBB and IBB response it fairly funny. Even though they are telling me everything is ok, This was the email i got from comreg today.....

Hi Dan,

Irish broadband have advised us there is an issue with this at the
moment but they are fully aware of it and are working to resolve the
issue. I will contact them with details about your specific case and
they should be in touch with you directly.

Drapper

powerhousedan wrote:

Right Comreg have been on too IBB and IBB response it fairly funny. Even though they are telling me everything is ok, This was the email i got from comreg today.....

Hi Dan,

Irish broadband have advised us there is an issue with this at the
moment but they are fully aware of it and are working to resolve the
issue. I will contact them with details about your specific case and
they should be in touch with you directly.

the words template and e-mail ring a bell ??

Sponge Bob

Keep at Comreg once the complaint is in their system. Email them daily (or twice daily) witha progress report otherwise Comreg simply accept whatever BS IBB give them and start to tell you that its fixed and cack like that.

pugleon

LOL. Some country we live in when the people whose mandate is to regulate these services send you a freakin copy paste job.

I "WAS" gonna say that (and with a couple of posts I'm as much to blame as anyone on it) the topic is a bit worn out at this stage. But after seeing that person is not going buy into IBB after reading posts here. Maybe we are making a difference. Albeit not saving Somalians from starvation or anthin. But its the little things...

brianw

thats me done with them too. complained formally, nothing done or even offered, cancelling. f*ck em
Smart just into my area, scheduled to sort it once i get eircom to connect me to system, for free!
35€ incl line rental for a 2mbit service, which they assure me is uncontented.

beller b

Good Stuff! With Smarts offer & BTs prices including line rental its getting harder to understand why anyone would even consider wireless.

spooky donkey

I must see if i can get smart sounds really good at that price.

Drapper

Ireland Offline to take action

http://www.boards.ie/vbulletin/showthread.php?t=283732

Moonbeam

"35€ incl line rental for a 2mbit service, which they assure me is uncontented."

tbh thats sounds impossible

Adey2002

My connection as of 6pm today . .

Drapper

Adey2002 wrote:

My connection as of 6pm today . .

do you need my old dial up modem it gets better than that !!

Cionn

I'm on the Baldoyle mast and I've been getting really crappy downloads for the last 3 weeks however I ran the ISP speed test just a few mins ago and got download speeds of 175 kbps and upload speeds of 17.4mbps.
Do you think if I asked nicely a support person would swap that around.
If would appear to be consistent with all my other dealings with IBB they get everything ar*e about face.

Adey2002

Right, now we know Cionn is taking all the bandwidth, all we need to know now is where he lives ........

Cionn

If its any consolation I'm on the Baldoyle mast and for the last two days the download speeds have been crap. It's like i'm using a 14.4 modem. Upload spped is of no use to me all I do is browse the web. These guys are starting to make Eircom look efficient.

Adey2002

I was told last week that a new high site in Park West would be up and runing by the end of this week and I would be moved onto that. TBH I don't beleive this at all and even if it does happen, it's too little too late. I've found another provider thanks to another posts here on boards (www.icecomms.net). they seem to cover a lot of Dublin and they do cover my area. I'm completing the forms to get a site survey done, so hopefully in a couple of weeks, I'll be able to tell IBB where they can stick their antenna.

PowerHouseDan

Latest reply from IBB from my case:
This is a response from Management,



The reason for the difference between uploads and download speed - the base station sends the download, the transmission radio has greater power output than the customer premises radio. Therefore the actual throughput from the customer premises will depend on distance and quality of signal. Download speeds will generally be less affected.



We simply state that we provide a symmetrical 2Mb service. We do not state that we will provide 2Mb up and down simultaneously, simply that we will make a maximum of 2Mbps available to the customer. Should the customer feel that the contract is misleading in any way, he is welcome to find the points that he finds to be misleading, and point them out to us for consideration.



Actual speeds will vary from time to time based on the site the customer is downloading from, quality of connectivity to that site across the internet, congestion at that site and contention at his highsite. We do not guarantee 2Mbps all the time. It is a maximum speed and we clearly advertise it as being contended at 24:1, giving a guaranteed connection speed of 84kbps at peak time minimum, or a download speed at worst of 10kBps. He is getting a lot more than that most of the time.


And this from Comreg when i said about there policy is to presue it further.

Hi Dan,

That applies only to matters that fall within our remit. In this case,
as I stated all we have the power to do is get a response for you. If
you are not happy with that response and you wish to take it further,
you will need to pursue it directly with Irish Broadband or through
legal channels in accordance with the terms and conditions stipulated in
your contract with them.

Drapper

powerhousedan wrote:

Latest reply from IBB from my case:
This is a response from Management,



The reason for the difference between uploads and download speed - the base station sends the download, the transmission radio has greater power output than the customer premises radio. Therefore the actual throughput from the customer premises will depend on distance and quality of signal. Download speeds will generally be less affected.



We simply state that we provide a symmetrical 2Mb service. We do not state that we will provide 2Mb up and down simultaneously, simply that we will make a maximum of 2Mbps available to the customer. Should the customer feel that the contract is misleading in any way, he is welcome to find the points that he finds to be misleading, and point them out to us for consideration.



Actual speeds will vary from time to time based on the site the customer is downloading from, quality of connectivity to that site across the internet, congestion at that site and contention at his highsite. We do not guarantee 2Mbps all the time. It is a maximum speed and we clearly advertise it as being contended at 24:1, giving a guaranteed connection speed of 84kbps at peak time minimum, or a download speed at worst of 10kBps. He is getting a lot more than that most of the time.


And this from Comreg when i said about there policy is to presue it further.

Hi Dan,

That applies only to matters that fall within our remit. In this case,
as I stated all we have the power to do is get a response for you. If
you are not happy with that response and you wish to take it further,
you will need to pursue it directly with Irish Broadband or through
legal channels in accordance with the terms and conditions stipulated in
your contract with them.

thats absolute poney !!

this should be know by all as the future of IBB !!

beller b

What a load of crap...Thier ad using the road traffic example contrdicts this.. Have you contacted the Advertising Standards ?

PowerHouseDan

No because i need to refer to a ad that i am complaining about. What could i reply to them saying, No Comreg IBB?

beller b wrote:

What a load of crap...Thier ad using the road traffic example contrdicts this.. Have you contacted the Advertising Standards ?

beller b

Get a recording of that radio add... I wonder would newstalk oblidge? The ad clearly states upload & download speeds are the same

Adey2002

Heres my IBB connection at the moment . . .

beller b

For sale 56k modem . Great speeds Up t 10 time faster than IBB (LOL) any offers

zuma

Adey2002 wrote:

Heres my IBB connection at the moment . . .

A download speed of 11.4kbit/s!!!!!

14.4k was introduced in 1994...so it appears you have done a timewarp back 11years!!!

Adey2002

I just did another. It's down to 4.84.

beller b

Are you sill paying them for this?

GP

You can add Callidus Telecom to the list. Everything people are saying about IBB can be said for CT. Stay away!