Wierd phone bill problem

bush

Our hosue goit a bill awhile back from bt for 26 quid. The only thing is we are with utv not bt.
We changed our phone from eircom over to utv when they brought in the the free off peak calls. So now we have our broadband and phone with utv, everything is with them.

Bt claim we owe them this 26 for some calls made awhile ago. Nobody in the house signed up with them so we havent a clue whats going on. They rang today and said they will be getting a solicitor involved.
Does anyone have any ideas what could have happened here?

Random

BT have screwed up their billing system again? It's not the first time they've sent out incorrect bills from what I've read.. however billing a non-customer would seem to be a first.

Has it got a breakdown of the calls etc? Ask them for one..

paconnors

bush wrote:

Our hosue goit a bill awhile back from bt for 26 quid. The only thing is we are with utv not bt.
We changed our phone from eircom over to utv when they brought in the the free off peak calls. So now we have our broadband and phone with utv, everything is with them.

Bt claim we owe them this 26 for some calls made awhile ago. Nobody in the house signed up with them so we havent a clue whats going on. They rang today and said they will be getting a solicitor involved.
Does anyone have any ideas what could have happened here?

Ask them for the customer contract they have for that address, they have to show it you by law under the data protection act

bush

Just wemt throught the utv bill and theres a gap from the 12th and 26th, the calls in bewteen these dates are the ones bt are billing us for. Something seriously dodgy going on

Random

Ask UTV what happened ? They have to authorize any change from themselves to another provider.

Then ask BT for a copy of the contract you "signed".

Our man in Havana

They want to involve a solictor for €26? FFS! tell them to get real!