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HELP - Can't remove unwanted favourite's

  • 13-07-2005 11:58am
    #1
    Cal
    Registered Users, Registered Users 2 Posts: 926 ✭✭✭


    I've recently had SKY+ installed. The default setup arrives with the UK channel line-up. Before it had been reset to the Irish line-up I'd already set my favourites.

    As a result of the Irish lineup having different channel numbers I'm now stuck with an unnumbered Sky News & Sky Sports1 in my favourites. (Unfortunately I don't have ITV2 there instead, the system was clever enough to remove those ones). I am unable to remove these channels from my favourites as they don't appear (because unnumbered) in the favourites setup.

    So far I've tried a Full System Reset from the installers menu & a forced software reinstall. Neither have worked and Sky are stuck as to how to fix it. Their next move is to send out a technician but I feel that if the technician has not come across this before then there is not a lot they can do bar replacing the unit.

    Anyone seen this one before?

    Cal.


Comments

  • #2
    ShaneOC
    Registered Users, Registered Users 2 Posts: 2,092 ✭✭✭ShaneOC


    What you need to do is get the UK EPG back on the Sky+. I am not sure if you can still do this by putting in a card (any card at all) to clear the reader (this was possible previously). Once the EPG is back to the UK version, simply unset Sky News and Sky Sports 1 as favourites. Hey presto you are done.

    You could also do this by borrowing a FTV card if you know someone who has one.


  • #3
    Cal
    Registered Users, Registered Users 2 Posts: 926 ✭✭✭Cal


    ShaneOC you are a gem.

    When a FTV card or any other (UK?) card I think, is put into the unit it seems to reset all the favourites to nil.

    So a result.

    Thanks again Shane.

    So my half hour on the phone to sky was wasted........another score for boards and it's collective knowledge.

    Cal.


  • #4
    DigiDec
    Registered Users, Registered Users 2 Posts: 484 ✭✭DigiDec


    I'm not sure that will work, firstly the upside down card trick does not work anymore and when I had the same problem I put my FTV UK card in and unset the favourites but when I put back in my ROI card the box still remembered the old unmunbered favourites, the only way I got rid of them was in the recent software update for non Sky+ boxes, so hopefully when the Sky+ update comes later in the year it will wipe the unwanted favourites on your box.


  • #5
    Cal
    Registered Users, Registered Users 2 Posts: 926 ✭✭✭Cal


    I'm not sure if was a combination of software and cards but it worked for me like this.

    1st Sky had me do a forced software reset. The favourites were still there after. Then following ShaneOC's advice I unpluged and put in an old (non working) FTA Card and all my favourites were gone. I'm now able to reset the favourites I want.

    Cal.


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