dunnes stores

flodis79

I was in Dunnes Stores today, and the person in the checkout didn't know how to properly put a "reduced price" of a meat product into the machine... She had to call a supervisor to sort it out..

Myself, I was both annoyed, puzzled - and wondered why the shop assistant didn't know how to handle such a SIMPLE ROUTINE....

Amazing.

Chalk

probably just learning.

why didnt you do it for her?

NotMe

Eh maybe she was new?

digitally-yours

well he or she might be a new employee
all we can do is try our best
no one is perfect. lower down ur expectations
i know its a wastage of time but if some one is not doing somthing intentionally you cant blame them

would you like your self to work at that till and serve customers ???

if the answer is "no" then you shudent b complaianing
may be the person was more educated and it wasent his or her field
and he was just not doing it coz he didnt got a job in his field

i hope u understand the point

otherwise shop at M&S you have posh mind

joe.

yeah maybe she was just new and it was her first day on the tills. now me personally, I'd know all that crap because I'm a super genius etc... What I'm wondering is that if you knew then why didn't you be the gentleman and help her out yourself and save her the embarrassment of calling the manager/supervisor to help her out?

Kevin_rc_ie

maybe she was thick.

Sparky

new id say, either that or she was out on the piss last night and is knackered

flodis79

But oh my gosh, I'm not complaining... She was not on training, at least it didnt say so on the name tag or additional badge.. I'm not trying to be smart here, but of course you should expect someone in the checkout to know how the handle the commands?!?!? I'm not downgrading the job of shop assistant, it just seem so simple to me that the train the staff to know how to do the - in my opinion - simple thing of inputting the reduced price..

I'm not putting the guilt on the shop assistant, but on the educators in Dunnes. I even excused to the assistant, cos I noticed she was a bit embarrassed by the situation.

Mr.Nice Guy

"Patience is a virtue".

digitally-yours

i agree with this bit.

I'm not putting the guilt on the shop assistant, but on the educators in Dunnes

Dub13

Its the heat...I am telling you,its getting to us all.

KdjaCL

flodis79 wrote:

I'm not putting the guilt on the shop assistant, but on the educators in Dunnes.

Did you do a Fas course in how to be anal retentive muppet?

kdjac

kjt

KdjaC wrote:

Did you do a Fas course in how to be anal retentive muppet?

kdjac

Brilliance!!!!!! one one

Geiger

If you saw the brief training this person got you'd probably understand what the problem was. I work in a different supermarket and we got trained for maybe 50% of the things you have to do. We were told to ask a supervisor to explain the rest as problems came up.

alleepally

LilMsMelodrama wrote:

I worked for them for six years. If a product is reduced (say because the best before date is soon) there will still be other newer items of the same product with the same barcode on the floor at full price. Each barcode can only have one price, so the product remains at full price, and the reduced items have to be put throught the till and the reduction made manually. This requires the authorisation of a managers key and code, to prevent staff putting products through at less than the intended price for whatever reason. This is the system in Dunnes and the sales assistant has no choice but to call the manager or the transaction cannot be completed. The staff find it as annoying as you do, not least because of all the customer complaints it results in.

Now flodis, there's your answer. Now go take a cold shower like a good boy and don't let things like this get to you in future, OK?

flodis79

Ah yes, certainly it seems they need help from supervisors...
The strange thing is, it wasnt necessary last time.. Stupid system to
having to call supervisor, dont they trust their employees....

And to be trained for only half of the cashier duties - where are
we heading?? Totally amazing.

Now the shower is waiting.

flodis79

LilMsMelodrama wrote:

I worked for them for six years. If a product is reduced (say because the best before date is soon) there will still be other newer items of the same product with the same barcode on the floor at full price. Each barcode can only have one price, so the product remains at full price, and the reduced items have to be put throught the till and the reduction made manually. This requires the authorisation of a managers key and code, to prevent staff putting products through at less than the intended price for whatever reason. This is the system in Dunnes and the sales assistant has no choice but to call the manager or the transaction cannot be completed. The staff find it as annoying as you do, not least because of all the customer complaints it results in.

Thanks for the explanation. Yes, I noticed that the ean is on the full-price of the item. What I cannot understand is why the cashier has to ask the supervisor, seems like a change is needed - how are they going to cut the queues? Well, not so many items bear this reduced tag, but it seems like old-fashioned, and like an air of employee-suspiciousness from Dunnes' side.

ajmurphy62

flodis79 wrote:

Ah yes, certainly it seems they need help from supervisors...
The strange thing is, it wasnt necessary last time.. Stupid system to
having to call supervisor, dont they trust their employees....

And to be trained for only half of the cashier duties - where are
we heading?? Totally amazing.

Now the shower is waiting.

i used to work in Tescos asswipe, and the only way you can learn things on a till is through hands on experience. there is only so much you can be told before you are put on a till so take it easy, plus if you werent such a tightfisted cheapskate you wouldnt be buying reduced to clear stock that has to be put in on the till.

nedoo

dont buy the cheap meat!

4Xcut

Kevin_rc_ie wrote:

maybe she was thick.

Lol. True. More than likley. Lol(again)

flodis79

ajmurphy62 wrote:

i used to work in Tescos asswipe, and the only way you can learn things on a till is through hands on experience. there is only so much you can be told before you are put on a till so take it easy, plus if you werent such a tightfisted cheapskate you wouldnt be buying reduced to clear stock that has to be put in on the till.

What i mean is, before you're trained completely, you shouldn't work in the till. That is just nonsense to excuse this with only "hands of experience". Of course you learn on the way, but basic training, for god sake.

BTW, i like the spicying up of your sentences.

For me, this discussion is over now.

flodis79

nedoo wrote:

dont buy the cheap meat!

As some of you may think I'm hunting day and night for cheap meat, i wanna tell the world ,that's not the case.

alleepally

ajmurphy62 wrote:

i used to work in Tescos asswipe, and the only way you can learn things on a till is through hands on experience. there is only so much you can be told before you are put on a till so take it easy, plus if you werent such a tightfisted cheapskate you wouldnt be buying reduced to clear stock that has to be put in on the till.

OOOH, Issues!!!!

Geiger

flodis79 wrote:

What i mean is, before you're trained completely, you shouldn't work in the till. That is just nonsense to excuse this with only "hands of experience". Of course you learn on the way, but basic training, for god sake.

I got my basic training two months ago. I was at work today for 6 hours there were no problems. Speaking from experience, the hands on approach is the best way to learn.

pigeonbutler

As someone who works for said establishment and has put reduction stickers on meat here's how it works: When reducing if one is reducing almost all of the stock of a product the barcode is "flagged" on the computer system so that when scanned the checkout operator is prompted to enter the correct price i.e. what's on reduced sticker. When only one or two units of a product is being reduced it's not "flagged" so a manager override is required to set the correct price. Of course that is neccessary as the company would be rode by its employees serving their friends if they could set prices for everything that varied from what was supposed to be charged. To answer someones questions "don't they trust their employees?" the short answer is no way!!! they don't at all!!!! They've loads of safeguards in their systems to limit the ability of employees to defraud them. Can't blame them either. Every so often someone gets caught doing them. Even Ben Dunne gave away a million quid of their money to Haughey!!! That was the companys money!!! If ya can't trust your own flesh and blood who can you trust.

John R

I know Tescos have branced out into other areas such as petrol and credit cards but this is a new one.

ajmurphy62 wrote:

i used to work in Tescos asswipe

rainbow kirby

LilMsMelodrama wrote:

I worked for them for six years. If a product is reduced (say because the best before date is soon) there will still be other newer items of the same product with the same barcode on the floor at full price. Each barcode can only have one price, so the product remains at full price, and the reduced items have to be put throught the till and the reduction made manually. This requires the authorisation of a managers key and code, to prevent staff putting products through at less than the intended price for whatever reason. This is the system in Dunnes and the sales assistant has no choice but to call the manager or the transaction cannot be completed. The staff find it as annoying as you do, not least because of all the customer complaints it results in.

I worked in Dunnes for 4 months... hell.
The management treat the checkout operators like 4 year olds. I was amazed when I got on a till in my next job how much you could do without having a manager's key...

Lump

I was going to suggest that a managers key was required. But lots of people have jumped in before me.

Original poster, you're clearly the "Thick" one.

John

Red Alert

A second barcode or 'reducer' barcode on the meat wouldn't be too difficult would it?

The situations the same in my local superquinn, and all the supervisors seem to love having this "power of the key!".

Lump

Infact it would be quite difficult. All the barcoding is controlled from a central office. Prices vary around the country.... Having too barcodes on the pack would confuse issurs, as peope could scan the reduced price when it's actually full price. I've worked in retail... it's difficult. Does it really pain you that much to wait an extra couple of minutes after wandering around the shop for an age and then waiting in line for however long.

John

MooShop

flodis79 wrote:

But oh my gosh, I'm not complaining... She was not on training, at least it didnt say so on the name tag or additional badge.. I'm not trying to be smart here, but of course you should expect someone in the checkout to know how the handle the commands?!?!? I'm not downgrading the job of shop assistant, it just seem so simple to me that the train the staff to know how to do the - in my opinion - simple thing of inputting the reduced price..

well she probably was new, its alot different when your trained to when your left on your own serving customers, they feel under pressure and therefore make mistakes. also when people are new they dont have an additional badge or say anything on their name tag, i know this because i work ion a supermarket to fund my way through college and it can be hard when you start out. Well in future if you dont want this to happen maybe you shouldnt buy reduced items and quit complaining.

flodis79 wrote:

I noticed she was a bit embarrassed by the situation.

this points out that she probably was new and was embarassed to ask their supervisor because he/she forgot how to do something they were trained to do. its not a big deal and it takes time to learn the full functionality of a till.

you shouldnt be complaining about something you know nothing about as you haven't worked in this environment

Nosh*tsherlock

John R wrote:

I know Tescos have branced out into other areas such as petrol and credit cards but this is a new one.

ajmurphy62 wrote:

i used to work in Tescos asswipe

Quote of the day!

MooShop

Red Alert wrote:

A second barcode or 'reducer' barcode on the meat wouldn't be too difficult would it?

The situations the same in my local superquinn, and all the supervisors seem to love having this "power of the key!".

well actually Tesco have introduced this new system of a second barcode that reduces the price. this is placed over the original barcode to avoid confusion. it is better than the old system and keeps customers from nagging all the time, and starting up threads annoying people who have worked in the retail industry and know the strain of dealing with customers constantly. you dont realise what pricks customers can be until you work in a retail shop. also most of the people who are complaining are people who have worked in retail and the people who have worked in retail will agree with me... imo

MooShop

flodis79 wrote:

What i mean is, before you're trained completely, you shouldn't work in the till. That is just nonsense to excuse this with only "hands of experience". Of course you learn on the way, but basic training, for god sake.

BTW, i like the spicying up of your sentences.

For me, this discussion is over now.

you do get trained com[pletely but when you are on checkouts you are under alot of pressure especially if you are new. you CAN make mistakes and when you are showed how to do it you feel embarassed.

its d!ckheads like you that make our job harder, i totally agree with ajmurphy62, you tell him man

Horsefumbler

omg! :eek:

SoupyNorman

MooShop wrote:

its d!ckheads like you that make our job harder, i totally agree with ajmurphy62, you tell him man

Such a true fact, i work in a video store and most people dont belive how complicated the job is which is mainly down to the fact the computer systems are older then me.

Anyway this makes training in new staff a long process which can get messy, most customers are understanding but the absolute C*NTS (like the thread starter) who believe its their right to belittle trainees just because they have to spend an extra 2minutes in the shop then expected in my view can f*ck right off and i have no worries letting them know because firstly my manager would be behind me 100% and secondly why would i care about getting sacked from a job that pays you minimum wage regardless of the time spent there. (Two more years of college and im outta there!)

MooShop

bravestarr082 wrote:

Such a true fact, i work in a video store and most people dont belive how complicated the job is which is mainly down to the fact the computer systems are older then me.

Anyway this makes training in new staff a long process which can get messy, most customers are understanding but the absolute C*NTS (like the thread starter) who believe its their right to belittle trainees just because they have to spend an extra 2minutes in the shop then expected in my view can f*ck right off and i have no worries letting them know because firstly my manager would be behind me 100% and secondly why would i care about getting sacked from a job that pays you minimum wage regardless of the time spent there. (Two more years of college and im outta there!)

Here, Here

Chalk

what always got me was dealing with up to 100 customers in a busy hour,
you get 99 of them perfect,
the 1 you make a mistake thinks your a dope.
they enver think that for this shop to actually be running you have to be doing the job properly consistently over long periods of time and mistakes are always possible.
its the fact that your able to do it right the majority of the time that matters.
you dont get to cover your mistakes in front line retail,
and very often you dont have time to breathe between mistake and next customer.

Ri_Nollaig

pigeonbutler wrote:

As someone who works for said establishment and has put reduction stickers on meat here's how it works: When reducing if one is reducing almost all of the stock of a product the barcode is "flagged" on the computer system so that when scanned the checkout operator is prompted to enter the correct price i.e. what's on reduced sticker. When only one or two units of a product is being reduced it's not "flagged" so a manager override is required to set the correct price. Of course that is neccessary as the company would be rode by its employees serving their friends if they could set prices for everything that varied from what was supposed to be charged. To answer someones questions "don't they trust their employees?" the short answer is no way!!! they don't at all!!!! They've loads of safeguards in their systems to limit the ability of employees to defraud them. Can't blame them either. Every so often someone gets caught doing them. Even Ben Dunne gave away a million quid of their money to Haughey!!! That was the companys money!!! If ya can't trust your own flesh and blood who can you trust.

do they trust their managers with their "super-keys" ?