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Really annoying Broadband issue

  • 06-07-2005 09:19PM
    #1
    masterK
    Registered Users, Registered Users 2 Posts: 2,757 ✭✭✭


    I am conncected to NTL's 1mb broadband. For the last two weeks I have been having intermittent problems in that the speed is awful, it's taking 5 minutes to load a webpage.

    When I run a speed test from www.IrishIspTest.test my download speed is fine however my upload speed is < 1Kbps.

    I am using a D-Link DI-514 wireless router, when I perform a tracert to www.jolt.co.uk I get the following results:

    Tracing route to www.jolt.co.uk [82.133.85.65]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.0.1
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 30 ms 25 ms 33 ms 82.133.85.65

    Trace complete.

    When I remove the Wireless router and connect the PC directly to the modem the Tracert seems fine, it contains a full trace path with no time outs, however I still get the same results from www.irishisptest.com and the connection is still really slow.

    I contacted NTL support and they said everything looked fine with the line.

    I've tried this on a PC and a laptop with identical results.

    Has anybody any ideas as to why this is happening?

    I have eliminated it being a PC issue and as far as I can see it is not a wireless router issue.

    Any help would be greatly appreciated.


Comments

  • #2
    Steffano2002
    Registered Users, Registered Users 2 Posts: 5,906 ✭✭✭Steffano2002


    Well this is obviously an ISP issue. Call ntl again. They might think it's fine but it certainly isn't. If I had these kinds of results with my ISP I'd give them hell! I advise you do the same as I really don't think there is anything you can do to fix this on your side...


  • #3
    masterK
    Registered Users, Registered Users 2 Posts: 2,757 ✭✭✭masterK


    The problem I had when I rang NTL was that as soon as I mentioned that I could get a full tracert when connecting directly to the modem compared to the tracert I posted which was when accessing through a wireless router was that they said it must be a router problem. Even though I still had the seem issues with the speed test and general browsing.

    I would like to be able to explain the differing tracert results before calling them again.


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