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Ridiculous!!

  • 21-06-2005 7:39pm
    #1
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,110 Mod ✭✭✭✭


    yes i think this is ridiculous,
    i had several problems with my laptop so i brought it back to belfast,to acer.
    it is under guarantee still and so bla bla they said they would see to it.
    but now two-four weeks later,i don't know...they have got me to bring it back home because under their rules 'a courrier has to collect it from the customer'
    if it was not under guarantee it would be fine...this makes no sense..
    so now i have to ring acer tomorrow like nothing ever happened and say that i need to have them come and take it away,give them all the info anew etc...
    i mean wtf?ahh


Comments

  • #2
    J-blk
    Registered Users, Registered Users 2 Posts: 3,906 ✭✭✭J-blk


    Before you took it back to their facility, did you get a retuns (RMA) number from them? Most IT companies require this or they will absolutely not accept returned items, even if your drop it on the doorstep (otherwise, things end up going missing all over the place and then the fun begins).

    I can only assume you did though, otherwise they would have sent you away on the spot and informed you about the courier process right there and then, not keep the lappy for 2-4 weeks.

    So... that is pretty ridiculous. If you have an RMA/reference number of all this, make sure you keep note of it. If the courier collects and this is taking too long, when you take it up with them, you can use their reference to show you've already wasted all this time. Otherwise, they might come up with all kinds of stalling techniques. Best of luck - hope you get it sorted fast.


  • #3
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,110 Mod ✭✭✭✭Tar.Aldarion


    thanks for the luck but this is annoying...the number they gave redirects to a mobile number and this number does not even ring out..
    gonna try it again tomorrow and i have dug up another number myself...
    as long as they fix it i'll leave em alone but if they try somehow to back out of it grr!
    i was even advised to take all the stickers off it :)


  • #4
    J-blk
    Registered Users, Registered Users 2 Posts: 3,906 ✭✭✭J-blk


    Tar.Aldarion wrote:
    the number they gave redirects to a mobile number and this number does not even ring out..

    Now that's just weird - never encountered a Support line set up like that. And I would expect Acer to have fairly comprehensive service.

    Would you not be able to go through the retailer you purchased it from? Or do they force you to go back through Acer directly?

    In any case, as I mentioned, make sure you keep any "case" numbers assigned to you, the serial and chassis numbers of the lappy you returned and all that. In the event of a screw up, they may be your only point of reference.


  • #5
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,110 Mod ✭✭✭✭Tar.Aldarion


    i have three numbers for acer(which i have been forced through directly as you said)
    none work yet...sigh


  • #6
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,110 Mod ✭✭✭✭Tar.Aldarion


    hmm finally got through and they are picking it up wednesday..
    what are yer experiances of how long it takes to get a lappy back...cos galway lan is like 20th of july or something and am wondering whether it will be back.


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