A good experience with Ryanair

irishgeo

i booked my cousins tickets for flights into and out of ireland. But i made a few spelling mistakes on the names. I got on the blower to Ryanair expecting to have to beg them to change them for free.

I rang up expecting a good 20 mins on hold but lo and behold i get through after about 2 mins having selected the menu options.

I then say my problem and i get asked my flight confirmations numbers and the correct names and then bang all done in about 5 mins.

Just thought i mention this, to show ryanair are not monsters.

embraer170

How major was the spelling mistake? 2-3 characters and there is no problem, anymore you’re at the mercy of the check-in agent.

Padraig Mor

irishgeo wrote:

Just thought i mention this, to show ryanair are not monsters.

You'll probably find that 99% of people have no problem with Ryanair (why else would they be so popular?). Most of the other 1% don't read the small print or don't think it applies to them.

LegacyUser

Padraig Mor wrote:

You'll probably find that 99% of people have no problem with Ryanair (why else would they be so popular?). Most of the other 1% don't read the small print or don't think it applies to them.

Because they are so ridiculously cheap. Ryanair are crap and everyone knows it.

Padraig Mor

cheesedude wrote:

. Ryanair are crap and everyone knows it.

So you seem to think. I've flown with them many times and only once had any sort of a problem - a 1 hr delay (I've had a lot worse with Aer Lingus). In my experience, they depart on time and often arrive early. Turn up on time and bring your ID and you'll bypass 90% of Ryanair "problems".

irishgeo

I agree with people who say as long as you bring correct Photo ID and turn up on time, ryanair are very good.

callmescratch

cheesedude wrote:

Ryanair are crap and everyone knows it.

eh....explain please
i've flown a lot with them and never had a problem.

LegacyUser

Ok fundamentally what they offer is grand and appealing I suppose. But I just tend to prefer the actual quality of service from the Aer Lingus crew. Like I would use Ryanair(if i had to) to go to UK but not anywhere else. I would always make sure I use Aer Lingus or anyone else really flying to Barcelona or somewhere like that and not Ryanair.

BuffyBot

the actual quality of service from the Aer Lingus crew

The mind boggles. You must get different AL crews than I've experienced!

Nairam

Comming August will be the first time I will fly with Ryanair.
I used to fly Aer Lingus, but since Ryanair flies directly from my hometown...

I always had delays while flying Aer Lingus (at least 45 minutes).
I work at Eindhoven Airport now and Ryanair hardly has any delays here.
But this airport is smaller than Amsterdam Airport so maybe that's why...

ekelly

Ryanair is very cheap to fly with and often runs on time but I had an experience where the flight was delayed for a few hours and so I missed my connecting flight and the attitude I got from Ryaniar was tough s**t. On the other hand I once missed an aer lingus flight (my own fault) and the simply put me on the next one for free. But I have noticed recently that they are becoming more and more like Ryanair. They changed my flight time (must have overbooked) and when I said I couldn't make that time and I needed to be on an earlier flight,they tried to charge me the difference!

BuffyBot

had an experience where the flight was delayed for a few hours and so I missed my connecting flight and the attitude I got from Ryaniar was tough s**t.

See, prime example of someone not reading the rules. Ryanair (and most other low-cost carriers) is a point to point airline - they don't do "connecting" flights. If you book a seperate, onward flight after your flight lands, that is your responsibility, not theirs. So they were right to say "tough s**t".

If more people actually paid attention to what they book, there would be a lot less complaints about them!

quarryman

cheesedude wrote:

Ok fundamentally what they offer is grand and appealing I suppose. But I just tend to prefer the actual quality of service from the Aer Lingus crew. Like I would use Ryanair(if i had to) to go to UK but not anywhere else. I would always make sure I use Aer Lingus or anyone else really flying to Barcelona or somewhere like that and not Ryanair.

i completely agree with this. i had to take a Ryanair flight and an aerlingus flight on the same day last weekend and the experience is totally different. Aerlingus crew are friendlier and there's less of a feeling of being herded like cattle that i get from Ryanair. I'm not sure what the pay difference between the two sets of staff but Ryanair seem a to have a "don't give a sh1t" attitude in general.

Benedict XVI

I fly with which ever airline is the cheapest and if the terms and conditions suite my trip.
However one thing I do like about Ryanir is the 'for your comfort and safety we allow you to choose your own seat'. I was on a Aer Lingus flight to London at it look ages to board cos you had to do it by row.

ekelly

Buffybot,
If I have a connecting flight 5 and a half hours away I think its reasonable enough to presume I might make it. Do you honestly think its unfair of me to be slightly annoyed by a delay of that length. Would you yourself think in the same situation that you would be fine with it?

solice

Coming back from london last year i was flying with ryanair. I got to the airport early and started to queue in really good time and i was the 3rd in the queue.
When I got to the top of the queue i said "Hello, how are you toaday?". The air hostess just looked at me and took a step back, and said "Im tired actually, its weird, you are the first customer to ever ask me, while im working, how i was".

When i put my bags up on the conveyor it turned out i was overweight but she just said that it was ok and to enjoy my flight.

I know they are paid to be nice but really it takes two people to make something pleasant.

BuffyBot

Buffybot,
If I have a connecting flight 5 and a half hours away I think its reasonable enough to presume I might make it. Do you honestly think its unfair of me to be slightly annoyed by a delay of that length. Would you yourself think in the same situation that you would be fine with it?

I'd be annoyed alright as I'm human, but I'd still know it's not their problem (knowing how Ryanair operate and being reasonably aware of the T&C's attached to my booking). This is why I a) bring a big book or two and b) never fly Ryanair if they aren't delivering me to my final destination.

whippet

as a vetern of dublin-uk flights, up 5 return trips a month. Ryanair were always close to on-time, whereby aerlingus was more than likely a 20-40minute delay regardless of the airport. Check-in and comfort is better on AL but cost was my main requirment. For best service and comfort BMI is fantastic from Dublin to LHR.

In saying that if I was making a connecting flight I would not leave my connection in the hands of the gods and book with Ryanair. The point-to-point bit is what the sell - no problem with that, but there are still a lot of people who don't grasp this idea. A few years ago I was in dublin airport on a friday evening waiting on a london ryanair flight and in the space of 45 minutes all flights were cancelled out due to very heavy fog. Most people went to the ryanair desk and were looking for accom vouchers, hotel rooms, expecting to be on a flight the next morning. I really needed to get over the following morning and luckly I had my notebook with me and in the departure lounge I managed to book a flight on the web for the following morning at a price of about 200 quid, and got refunded a lovely €5.99 for my cancelled flight.

Although this was the exception to the rule and of the approx 70 flights over an 18month period I only had one cancellation (every airline was grounded), two flights delayed by more than 45mins and never charged a penny for over weight luggage.

Dr.Feelgood

I've flown with both on numerous occasions never have i had a problem.

Although for short trips there should be no flight crew, i mean you dont get on a bus for an hour and expect a feckin whiskey although i wouldnt turn one down.

When you think about it though- its only a mode of transport-when was the last time you squeezed a smile out of a dublin bus driver let alone a cracker with cheese on it.

I dunno-i just couldnt care for service in-flight to england not worth it- anywhere over an hour and a half away then maybe-definately over 2 and a half hour flight-

I dunno i'm going to work!!

Ryanair have been fine for me- no complaints
Aer Lingus- fine for me- no complaints

But every company has procedures that need to be followed otherwise you are costing them and in which case i think they are fully entitled to charge for it, i wouldnt like it if it happened to me-but i would accept it if i hadnt understood the terms & conditions of the ticket in all eventualities

Ruu_Old

its simple, u get what u pay for with ryanair.dont expect something for nothing

Eoghan-psych

cheesedude wrote:

Because they are so ridiculously cheap. Ryanair are crap and everyone knows it.

Everyone?

Funny, I don't know a single person who agrees with that.
We must define "everyone" quite differently.

Ryanair are excellent - they tell you what you're paying, and what you're paying *for*. Any problems are caused by muppets not bringing ID, or too much baggage, or just generally being muppets.

Those of us who fly Ryanair fairly regularly don't have those problems.

Eoghan-psych

ekelly wrote:

Ryanair is very cheap to fly with and often runs on time but I had an experience where the flight was delayed for a few hours and so I missed my connecting flight and the attitude I got from Ryaniar was tough s**t.

They are an A to B airline - and they tell you this very clearly before you buy tickets. In fact, you have to say that you understand the implications of that before they let you pay.

ekelly wrote:

On the other hand I once missed an aer lingus flight (my own fault) and the simply put me on the next one for free.

No, they charged you a premium for that when you purchased your ticket - they charged everyone else the premium too.

ekelly wrote:

But I have noticed recently that they are becoming more and more like Ryanair. They changed my flight time (must have overbooked) and when I said I couldn't make that time and I needed to be on an earlier flight,they tried to charge me the difference!

Aer Lingus couldn't balance their books. Ryanair rake in money.

It's easy to see why - one runs a business, the other is just an excuse to have an "Irish Airline".

ekelly

Wow, Eoghan-psych. You like your Ryaniair, you do!

Enii

i think Ryanair are great, as previous posters have said problems only arise when you expect more from them than they actually provide.

Eoghan-psych

ekelly wrote:

Wow, Eoghan-psych. You like your Ryaniair, you do!

It does look like that, doesn't it?

I just don't like having to pay extra to subsidise incompetence. I have yet to see people complain about Ryanair for valid reasons, and that really irks me.

solice

Eoghan-psych wrote:

It does look like that, doesn't it?

I just don't like having to pay extra to subsidise incompetence. I have yet to see people complain about Ryanair for valid reasons, and that really irks me.

I agree. U pay for what u get.

daveirl

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