Sky Dial Back

Couch Potato

Lads,

I have a couple of questions regarding the Sky 'dial back' as I am interested in getting rid of landline to go with a VoIP service.

1) I understand it is a local number ?

2) Can it be changed via the digibox ?

3) Does it use caller id or viewing card to verify the subscriber ?

If uses caller id - how do you go about changing this ?

Appreciate any feedback.

Other users interested in this on VoIP forum :

http://www.boards.ie/vbulletin/forumdisplay.php?f=542

weehamster

I'll give it a go.

1- it uses a freephone no. for activation, call backs box office ordering etc. Interactive stuff like competitions games etc uses other numbers but Im not sure if its a local no.I odnt think so as the prices are usually expensive.

2- not the actual no, but you can add prefex nos for example Pabx systems that require you to dial 9 (or whatever number) to get an outside line etc

3a-not sure about caller ID?
3b-It IDs the box no. and the card no.

Im interested myself as I plan to get Irish Broadband when my IOL year is up and I plan to use VOIP and so drop Eircom etc.

Tony

if you have it for more than two months and are not on multiroom I would not worry too much about it in the present climate

yankinlk

hmmm, working on this at the moment, cant tell if the voip conection is working for sky box yet... any suggestions on how to test/confirm that it is working or not.

already ordered a movie, but i dont think that proves that its dialing up

Tony

yankinlk wrote:

hmmm, working on this at the moment, cant tell if the voip conection is working for sky box yet... any suggestions on how to test/confirm that it is working or not.

already ordered a movie, but i dont think that proves that its dialing up

you can force a callback by performimg a "new installation" from the installer menu, it will tell you whether its working or not but try a few times if it fails as it does not always work even on analogue lines.

I'd be interested to hear your experience of VOIP also

yankinlk

cheers tony.
I forced the installation and it came up callback failed. but i havent given sky my new voip number yet...could that be the reason?

also, this entry appeared in my blueface account straight after i forced install so it proves that it did dial a number...

0-Jun-05 00:11:23 1800924797 Ireland - FreeFone 1800 00:00:24 0 Free

Tony

yankinlk wrote:

cheers tony.
I forced the installation and it came up callback failed. but i havent given sky my new voip number yet...could that be the reason?

also, this entry appeared in my blueface account straight after i forced install so it proves that it did dial a number...

No your own number makes no difference, how many times did u try it?

yankinlk

I only tried to force the install once. and it failed, but it obviously dialed on through the night as i woke up and checked blueface and there were like 10 more calls after i went to bed.

I got an email form a helpful chap in blueface. He tells me:
"We're also trying to ascertain from Sky exactly whether or not it should work over VoIP and if not if there is a work around of some kind.

What I can tell you is that it does not appear as if a new Sky Digibox install will work over VoIP. We had a customer attempt this last week and I spoke to the Sky Engineer at the time. It looks as if part of the install involves a high speed modem signal being sent over the line and this will almost always fail if the line is VoIP."

Hope he doesnt mind being quoted. I will endeavor to try some more tests, ie maybe try and change the settings of my ata device.

Any suggestions are greatly welcomed.

Tony

Yes it is a high speed modem signal (56k I think) so if this will not work on VOIP then some changes needed. I know there are issues with faxes and credit card terminals so perhaps this is part of the same problem. Its debatable whether sky will help with this, sounds more like an issue for blueface than sky as basically its a standard dial up modem passing data.

yankinlk wrote:

I only tried to force the install once. and it failed, but it obviously dialed on through the night as i woke up and checked blueface and there were like 10 more calls after i went to bed.

I got an email form a helpful chap in blueface. He tells me:
"We're also trying to ascertain from Sky exactly whether or not it should work over VoIP and if not if there is a work around of some kind.

What I can tell you is that it does not appear as if a new Sky Digibox install will work over VoIP. We had a customer attempt this last week and I spoke to the Sky Engineer at the time. It looks as if part of the install involves a high speed modem signal being sent over the line and this will almost always fail if the line is VoIP."

Hope he doesnt mind being quoted. I will endeavor to try some more tests, ie maybe try and change the settings of my ata device.

Any suggestions are greatly welcomed.