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XP jammed

  • 07-04-2005 2:47pm
    #1
    ken90
    Registered Users, Registered Users 2 Posts: 194 ✭✭


    Operating system Windows XP Home

    A friend of mine downloaded something from his palmtop,
    now his screen loads but when he clicls on an icon, nothing happens.

    He has restarted sstem a dozen times but frozen at desktop.

    Suggestions?


Comments

  • #2
    Nukem
    Registered Users, Registered Users 2 Posts: 4,082 ✭✭✭Nukem


    Really should ask this in the windows Forum but my 2cents. When it loads and goes to desktop. Ctrl+Alt+Del and go to processes. Hopefully you know the program that may be jamming the startup. once stoppped uninstall the program. If not i know there is a virus that f*cks with explorer.exe
    Try cancel that process and then try new process and type in explorer.exe if thats it and everything is ok run an AV program or antispyware.


  • #3
    stevenmu
    Moderators, Society & Culture Moderators Posts: 9,689 Mod ✭✭✭✭stevenmu


    Try starting it in safe mode too (press F8 when windows starts to boot, just after the bios messages). If it goes into safe mode ok it's an indication that there's something in the startup or possible a device driver causing problems. Try downloading AVG on another PC putting it on a cd and installing it and letting it do a full scan. It'll take a god while because the PCs in safe mode and can't access files as quickly but it could turn up the cause of the problem.


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