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Great HP Laptop support!

  • 20-03-2005 2:41pm
    #1
    galwaydude18
    Registered Users, Registered Users 2 Posts: 3,695 ✭✭✭


    Well just before christmas I bought the HP Pavillion zd7348ea 17" laptop and its a beast of a machine! Only thing it the battery last an hour and a half! In the college canteen this year they set up a wireless network and you had to register your mac address of the wireless card (in my case onboard) so that no outsiders can access the network. After doing this I could not connect to the network and no one could figure it out at all. I even formatted the damn thing and reloaded the drivers and updated them. Then the dvd drive would only burn at 2x instead of 4x! I rang currys help line and I tell ya they were rubbish telling me its a software issue and I after spending 15minutes explaining its not caus its a fresh install with only the drivers on it! Now I then rang HP about a month ago and they said they will take it away to fix it and I will have it back within the week! I told the guy on the other end of the phone that I needed the laptop everyday for college and that I couldn't send it at that time! I then bought a 3com pcmcia wireless card and as soon as I installed it I could connect to the network after registering the mac address! Madness I know! I have recieved two follow up calls since from HP to see did I get it sorted out yet and on the last call (friday gone) I told them that I have not and that they could bring it off for repair as I am holidays from college for the next two weeks! Talk about brilliant support from HP! I mean how many companies would give you two follow up calls like that?! Not many I would imagine! Well I will let ye know tomorrow if they collect it! and give ye up to date accounts as to what is going on with it! :D


Comments

  • #2
    galwaydude18
    Registered Users, Registered Users 2 Posts: 3,695 ✭✭✭galwaydude18


    Well I got my laptop back today! I rang HP yesterday to see what the story about it was and I was told the report read NO FAULT FOUND! I guess I will have to wait until monday to check out the wireless card that is built into the laptop and if it still doesn't work there will be heads cracked over the issue! Either in Curry's or HP!


  • #3
    dawballz
    Closed Accounts Posts: 1,061 ✭✭✭dawballz


    Fair play to them. I know my lappy only burns dvds at 2x and its supposed to burn at 8x i think..
    I cant do much about it though cos its my own fault for upgrading(or downgrading) the firmware.
    It could be the dvds im using either...Have only used the one brand I bought in Maplins for .50 each.


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