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esat bt's 'free' trial with 'no obligations'

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  • 14-03-2005 10:08pm
    #1
    jock10
    Closed Accounts Posts: 1 ✭


    Like many I signed up for esat bt's 'free' three month trial. During the third month I rang to tell them I did not want to continue the service and gave my details as to prove my identity. During said phone call I was told I would have to inform esat in writing. I replied that my details were good enough when presented orally for esat when I signed up for the 'free' trial. Also I said that when ordering the trial (which was advertised as having 'no obligations') I did not enter into any agreement with esat either written or verbal and I was also told my a/c no. was needed merely for confirmation. I assumed esat required this information to check the bona fides of their customers as obviously esat bt is a company and as such needs to profit. I have now received a bill for 2 months payment which totals at €245.99 and my account has been debited to that amount. I have rang esat again but to no avail in fact they've informed me that I now have a 12 month contract with them! Any suggestions on how to rectify this situation are very welcome...


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    #2
    Chalk
    Registered Users Posts: 3,317 ✭✭✭Chalk


    by accpeting the trial you accepted the t&c's of it.

    if you didnt read them that doesnt matter as by accpeting the trial you are stating that you have read them.

    there is nothing wrong with the situation that your in, other than you thought you could be smart with them.

    you live and learn and you now have a 12 month contract


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    #3
    bounty
    Closed Accounts Posts: 978 ✭✭✭bounty


    you should of known they'd try this

    why didnt you send in the cancel letter in time?


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    #4
    SantaHoe
    Closed Accounts Posts: 7,488 ✭✭✭SantaHoe


    Whoever wrote the EsatBB T&C's is an evil genius... my 12 month contract was up months ago and the only reason I'm still on the service is because I can't be arsed writing a letter to them.

    Oh the apathy...


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    #5
    diarmo
    Closed Accounts Posts: 200 ✭✭diarmo


    jock10
    2 months payment which totals at €245.99

    Thats a big bill!!!
    Are you sure thats for 2 months????


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    #6
    ocathais
    Closed Accounts Posts: 10 ✭ocathais


    Um not just doing this to be the devils advocate but I cancelled my esat account near the end of the trial with the notice in writing and had no probs...I was happy enough with them but had decided to go ripwave to save the line rental but had the well documented probs so I went back to Esat found their customer service excellent BTW....I guess its pot luck with all the BB cos by the sound of it guess I've been lucky so far.


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    #7
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,470 Mod ✭✭✭✭Cabaal


    Not much you can do mate, its upto you to read the T&C's
    I deal with people from time to time that bitch about not knowing stuff about the contract their in,but when it comes down to it they are free to read it at anytime.

    In fairness would you get a loan off a bank without reading the T&C's? :)

    As for canceling why did'ent you sent the letter?
    Unless you left that phone call you made till the last day of the trial you could have easily sent a nice registered letter to there cancellations dept.


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    #8
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    They told you on the phone that you need to cancel in writing, but you didn't. I don't think you have any comeback on that one. Anyway, you don't even need to send a letter, you can email your cancellation to customer.care@esatbt.com. That worked for me when I cancelled my last IOLBB with them.


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