Noise on phone after installing bb

Ivan E

Just wondering, I have just installed bb, eircom bb with wireless etc. I have phonewatch and a cordless digital phone. Installed fine, using it now but just checked the phone and there seems to be a lot of background noise.

Any reason or suggestions?

RuggieBear

have you used the "filters"?

Ivan E

Yes, used the double one. I have only one phone connection. I am going to disconnect now and make sure it is fine outside of the bb.

fade2black

I had the same problem and it was down to the filters. Used to get cut off all the time too when a call came through

Ivan E

Yeah, turned off the router and it was fine again but once I turned it back on, the noise returns.

Did you solve it fade2black?

fade2black

just put the filter on all phone points and that fixed it.

chopperbyrne

If you have phone watch you would need an engineer install as they would need to isolate your broadband from your alarm system.
Did you get this?
If you did and you are still getting noise even when using the filters, get in touch with tech support and they should be able to sort out an engineer to sort the problem.

Ivan E

I have used the double filter where both the router and phoneline are plugged into it.

Ivan E

No I didn't. Said I'd try it out first and see what happens.

chopperbyrne

Then ring eircom broadband sales on 1800 503 303 and get an engineer install, or you could try isolating the line yourself using the sticky guide at the top of this forum. If you mess up your phone line you're going to have to get an engineer anyway.

L5

ì have the same problem .all filters installed at all phone points, its probably my alarm system.but im not paying 200 euro to get it fixed

Ivan E

Yeah that's my worry too. On a tight budget as it is. Have a mate in eircom phonewatch. Will give him a shout and see what he says on the phonewatch side.

Zenith74

Or look at the sticky at the top of this thread, it's a VERY easy fix.