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NTL Set top box problems

  • 21-02-2005 10:46am
    #1
    tetsujin1979
    Registered Users, Registered Users 2 Posts: 495 ✭✭


    My STB stopped working last thursday night, it's trying to update itself, but it keeps resetting, says "your set top box was not updated correctly, please disconnect it from the mains, and try again. If this problem persists, contact NTL with the following error code:" There's 3 error codes that show up (in no particular order as far as I can tell: LDR 33, LDR 25, and ERR 24.

    Anyone have a similar problem before and can anything be done about it? I rang NTL but they can't come out to me until thursday!!


Comments

  • #2
    karlh
    Registered Users, Registered Users 2 Posts: 2,835 ✭✭✭karlh


    funny you say that. saturday and yesterday, mine turned off and gave the same error twice. i unplugged it and left it for a minute and turned back on and it was fine. had never happened before or since.

    they were sending upgrades to boxes just before the weekend. mine gave a message, something about teletext being available.

    perhpaps your upgrade is corrupted?


  • #3
    JDxtra
    Registered Users, Registered Users 2 Posts: 5,965 ✭✭✭JDxtra


    Have you tried just leaving it disconnected for a few mins and trying again?

    By the way, the ntl update is well worth it. It makes the boxes much more stable and fixes a number of bugs which have been there for a considerable time.


  • #4
    tetsujin1979
    Registered Users, Registered Users 2 Posts: 495 ✭✭tetsujin1979


    Yeah, I was away for the weekend, and left it unplugged from friday morning until last night, same deal when I turned it back on. I left it plugged in when I left the house this morning. Might sort itself out over the course of the day.


  • #5
    celticfc
    Moderators, Sports Moderators Posts: 2,884 Mod ✭✭✭✭celticfc


    Moved to ICDG Cable...


  • #6
    Alun
    Registered Users, Registered Users 2 Posts: 21,499 ✭✭✭✭Alun


    The Err24 is a bit of a red herring methinks ... every time I reboot my box I get that one. The Ldr errors sound a little more serious though.


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  • #7
    tetsujin1979
    Registered Users, Registered Users 2 Posts: 495 ✭✭tetsujin1979


    Still the same error messges over abnd over. NTL will come on thursday "after 2" so I've a half day from work to get it checked out.

    Tried the STB in 2 different rooms in the house, same results. The normal cable is fine though. Very strange


  • #8
    chorus techy
    Closed Accounts Posts: 419 ✭✭chorus techy


    Alun wrote:
    The Err24 is a bit of a red herring methinks ... every time I reboot my box I get that one. The Ldr errors sound a little more serious though.

    Er24 means the box couldn't get the "Timestamp" (whatever that is) downloaded off the cable network and "ldr" indicates the box is entering into update mode.

    Er24 doesn't really matter, or so the people at Pace told me when I contacted them...

    Hope that helps somewhat smile.gif


  • #9
    tetsujin1979
    Registered Users, Registered Users 2 Posts: 495 ✭✭tetsujin1979


    guy called around yesterday, turns out the digital signal is weak in my area (Beaumont) and wasn't strong enough to complete the upgrade, it was down arond 23% and needed to be over 30%


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