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Digiweb trouble?

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  • 13-02-2005 12:43pm
    #1
    frisket
    Registered Users Posts: 140 ✭✭


    My new Digiweb broadband connection just went AWOL.

    I cycled the power to the modem and router, then tried to use the router
    web interface to restart PPPoE but nothing happens. Dead as a dodo.

    Their 1-800 number is permanently busy, even at 3am, which makes me
    think they may have some problems. Mail to support@digiweb.ie bounces.
    Anyone got any information?

    Does anyone have working technical contact information for Digiweb?

    ///Peter


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    #2
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,028 Mod ✭✭✭✭Aquos76


    frisket wrote:
    My new Digiweb broadband connection just went AWOL.

    I cycled the power to the modem and router, then tried to use the router
    web interface to restart PPPoE but nothing happens. Dead as a dodo.

    Their 1-800 number is permanently busy, even at 3am, which makes me
    think they may have some problems. Mail to support@digiweb.ie bounces.
    Anyone got any information?

    Does anyone have working technical contact information for Digiweb?

    ///Peter

    Tech Support number is 0429393350


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    #3
    frisket
    Registered Users Posts: 140 ✭✭frisket


    Leonard wrote:
    Tech Support number is 0429393350

    Just a recording saying leave a message. I guess they don't work weekends.


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    #4
    frisket
    Registered Users Posts: 140 ✭✭frisket


    They called this morning: there was a PPPoE error their end which they reset.
    My faith is restored :-)

    They also said the modem has a hardware reset button on the back, which I
    was unaware of, so that's something to file away for next time.

    ///Peter


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    #5
    ricey
    Closed Accounts Posts: 1,348 ✭✭✭ricey


    digiweb...ha


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    #6
    Akula
    Registered Users Posts: 770 ✭✭✭Akula


    Mine wireless is now dead as a hell also.

    Only had it about 5 days.

    Tried everything, now need to wait for them to open tomorrow to call them.


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    #7
    Chaz
    Closed Accounts Posts: 1,275 ✭✭✭Chaz


    Akula,

    PM me your details and ill check it out for you ...


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    #8
    slade_x
    Moderators, Science, Health & Environment Moderators Posts: 1,423 Mod ✭✭✭✭slade_x


    ive been on digiweb unlimited 1mbit for months now and nothing ever happens mine...

    however 2 weeks into when i first got it i had trouble logging into my prestige 4 port router so i contacted them and they sent me out another within two days..

    so basically i have 2 4 port routers now. and the issue i had with the first one doesnt come up anymore.


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