Fax over internet - problem with ADSL modem?

peckerhead · 05-02-2005 3:48pm #1

In Office 2003, Word and Outlook allow you to send faxes directly if you have a fax modem (which I do), as opposed to using an online service like eFax, etc.

I have to fax a guy in Spain quite frequently so I decided to try this out at home - on IOLBB - rather than at work (where I have to pay for it). But it won't connect - the modem monitor thingy keeps telling me to plug the 'phone line into your modem, then tells me it's dialling, but that there's 'no answer'...

Is the problem to do with the fact that the connection to the 'phone line is going through the external ADSL modem/router I got from IOL? (so presumably the PC's internal modem can't 'hear' any normal dial tone?) would I need to bypass the ADSL modem and connect directly to the 'phone line for it to work? (I don't have a splitter or extra extension cable to hand, or I'd have tried this before posting the question...?)

Or should I be able to do it through the ADSL modem? (Don't want to go trudging into town to buy an extra 'phone extension cable if I don't need to! )

Thanks for any tips you can offer.

Stephen · 05-02-2005 4:15pm

You would have to connect the fax modem directly. You're still going to have to pay international call charges to spain for the fax, obviously.

peckerhead · 05-02-2005 8:24pm

Thanks, Stephen.

At least I'd have the option of doing it after 6 or on weekends, and my own international rates are much better than Eircom's business tariffs...

Plus I wouldn't have the nosy old biddy in work reading everything I send! :rolleyes:

Fax over internet - problem with ADSL modem?

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