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How long did it take you to get IBB BREEZE installed?

AARRRGH · 2004-12-06 21:27:16

Hello, I ordered my 1 MB breeze product from IBB 3 weeks ago. I have rang them a few times to get an update on when I can expect it to be installed (I'm Dublin city centre) but I'm tired of their rude customer service staff who won't tell me anything and have serious attitude problems. What is the average wait does anyone…

06-12-2004 9:27pm

#1

AARRRGH

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Hello,

I ordered my 1 MB breeze product from IBB 3 weeks ago.

I have rang them a few times to get an update on when I can expect it to be installed (I'm Dublin city centre) but I'm tired of their rude customer service staff who won't tell me anything and have serious attitude problems.

What is the average wait does anyone know?

(on a slightly seperate topic, has anyone noticed how dramatically bad all call centre staff have become recently? My experiences with numerous companies over the last few month have been ridiculously bad! I'm talking in particular about all the telcos/ISPs...)

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Comments

#2 06-12-2004 10:10pm

neokenzo

Closed Accounts Posts: 1,321 ✭✭✭

Join Date: February 2004

Posts: 1237

Mine took 5 weeks on the dot. You can try calling them but you are going to get the same answer everything, at least that what happened to me. We are on backlog blah blah blah, the engineer wil ring you when they will install the BB blah blah blah. They will call you eventually. In the meantime, make sure they have your application registered with them.

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#3 06-12-2004 11:05pm

Red Alert

Hosted Moderators Posts: 7,486 ✭✭✭

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Ring the place, dial 0 for reception and ask for a girl called Claire - she seems to do all the installations.

The rest of them (especially the lads for some reason) seem to have a serious attitude I agree.

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#4 07-12-2004 2:40pm

Bannor

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I posted my application form on October 22nd and received an email on the 28th acknowledging receipt of the form and stating that installation would take 4-5 weeks. On November 22nd they left a voice mail on my work phone regarding the installation, I wasn't in work so I didn't get the message. On the Friday they rang my mobile and arranged the installation for the following Monday.

The guys that did the installation said that there's a back log with the new installations because a lot of people are changing from Ripwave to Breeze.

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#5 07-12-2004 6:11pm

AARRRGH

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Join Date: July 2004

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Hmmmmm.

OK - I had better have this by xmas. That would give them about weeks to install it.

Don't they realise that if they stopped lying to us ("It'll take two weeks") and kept their promises when they say they'll ring us back or e-mail us, we'd be a lot less pissed off?

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#6 07-12-2004 8:03pm

Undercoverguy

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It took me ages, only to be told no. http://www.boards.ie/vbulletin/showthread.php?t=208533

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#7 07-12-2004 8:47pm

Blaster99

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Two weeks.

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