internet problem

gubby

Hope somone can help me. my broadband is with prepayed power but I also have sky tv now my problem is for the last few months when I turn on my tv I get a message that I dont have internet. I have but I have to then go to settings and select my internet by prepay power and put in password again. it seems to be trying to connect me to sky broadband (which I had before) is there anyway that I can delete my sky broadband option without interfering with my sky tv package.

Hotblack Desiato

Are you getting Sky from a dish or over broadband?

Is it a Sky Glass TV?

This sounds like a TV problem not an internet problem. Is everything else that uses the internet in your house working OK?

First thing to do - power down the TV completely (unplug the power) for 30 seconds then power it on again

If still problems - delete all saved wireless networks in the TV settings and search for your home wifi network and add it.

gubby

thanks for your reply. my sky is over broadband its skyQ I will try your suggestion re power down tv.

pjdarcy

If that doesn't work you can reset the Sky Q box using the following steps

• Press the Home button on your Sky Q remote

• Scroll down to Settings, but do not press select.

• With Settings highlighted, press 0 0 1 Select on your remote to open the hidden menu.

• Select Reset Settings or Factory Reset and confirm

• Note: doing the above will require you to re-pair your Bluetooth remote by holding down buttons 1 and 3 together while pointing it at the box

gubby

nothing happened dont know what I did wrong

Hotblack Desiato

Sky Q is over satellite, not broadband.

gubby

Well every day is a school day… I did not know that. thank you.. but still have the problem

mik_da_man

Did it happen after changing internet provider or just after when you got sky?

I had similar issues before and it was down to the strength of the WiFi signal, I added a booster and it's been working fine since, sky may even come out and add one for free if you're lucky.

ted1

https://www.boards.ie/discussion/comment/124485392#Comment_124485392

the tv is over satellite, but the Apps, catch up, and on demand stuff , etc is all over broadband

pjdarcy

https://www.boards.ie/discussion/comment/124484622#Comment_124484622

What did you do?