Water Softener Overflowing - help

ozmo

My Water Softener Overflows During Regeneration Cycle
Its a Clack brand, only about 3 years old. During its regeneration cycle, the brine tank fills with water but doesn’t stop, causing an overflow. Is there a water level sensor or float valve I can clean, or another component I can remove and check for blockages?

Ive emptied the water and salt out manually - and pressed Regen button to run another cycle - but it wont stop filling.

looks identical to one in photo here

10-10-20

Hi Ozmo,

I know nothing about these but there is a reference to lost preprogrammed settings in one of the manuals for the CI controller unit, and no float/pressure-valve that I can see. It might be controlled via a soft-set timer for a specific flow-rate.

Page 9, 10 and 11, with settings on P11.

https://www.aquacover.co.uk/wp-content/uploads/2021/11/Clack-Simplex-Softenes-Installation-Manual.pdf

Hoping it helps.