New Build Window Issues- help.

corbal_R

Hi all,

We got a very well reputable window company to do a complete install on our new build, about 2 years ago.

We've had a few issues with our front, back and sliding doors, where we've had to have them come out on numerous occasions. There has definitely been close to 10 call outs in the 2 years because the issue has not resolved or by fixing on issue, it resulted in another. We even had to get our alarm company back out to reposition the alarm sensor after they put our door back on.

All 3 doors have leaked in rain when it rains heavy, after 4 call outs, the guy discovered there was no drain holes so he drilled some behind the seal but now there is drill marks on the step outside.

While I'm happy they call out to fix the issues, we shouldn't be still having issues 2 years on. Being the summertime, I have been cleaning the windows myself more (as we had a company in to clean them properly after the build). Upon cleaning them, I discovered more issues with the windows up close.

-Glue residue at the joint (on anthracite grey windows so its fairly obvious)

-corner joint on one, there is a big gap but not on the other.

-a thin bottom panel of a front window is sticking out one side and can't be shoved back in.

……the list goes on unfortunately.

The new issue that I've just discovered is that our sliding door is not level AND to solve the issue of water getting into the track due to an issue with the seal, they just drilled two big drain holes which we can now see out to the ground outside and are letting in a small draft, see below.

I'm at my wits end and totally disheartened by all the issues after spending over €30k on them.

Does anyone have any similar experiences or any advise on how we should deal with this now? as the call outs are just not fixing the issues and I nearly feel at this stage we should be getting some sort of refund.

(there are other minor cosmetic issues too but I won't bore you with them)

Thank you in advance.