Regulator for Fastway

Jambonjunior

Is there someone I can complain to about Fastway?

I find it strange that they can deliver packages to other people and get them to sign for it? And I never get it. They're literally giving away my things. I've complained several times and hear nothing back. Surely they have to be accountable in some way..

whiterebel

As far as I know they don't come under the regulator in Ireland because they don't deliver post. Parcels seems to be completely unregulated. All you can do is refuse to deal with anyone that uses Fastway. Do chargebacks for any deliveries not received through them. The contract for delivery is between the seller and the courier company. The seller needs to sort out problems with deliveries.

Lewis_Benson

One of the worst couriers in Ireland.

Jambonjunior

Ok thanks for the insight.

I have done that already but after a few instances I was hoping there was another level.

But I guess not. I'll just let retailers know how bad the service is and encourage them to switch to someone else.

endofrainbow

The retailers are most likely aware of the issues with Fastway but continue to use them as they're cheaper than their competitors. I've stopped using merchants who use Fastway.

gipi

Nobody signs for parcels any more, that went out with covid.

It allows couriers to "drop and run".

2 Wheels Good

I was hoping there'd be something more positive here on ways to report Fastway, terrible company to deal with.

user060916

It's all down to your local franchise delivery driver.

Mine was brilliant, I moved and now they're awful

KaneToad

My local Fastway was atrocious. He would regularly drop my package to the local shop - which I rarely frequented. Would rarely attempt a delivery to my house.

He once dropped the package to the wrong house and got thick with me when I wouldn't go to that house and get the package myself.

Consequently I never buy from someone who uses them as their delivery agent.

z80CPU

https://www.boards.ie/discussion/comment/123682773#Comment_123682773

Had awful delivery driver who used a car for delivery not a van:

Once I opened my door he wouldn't face me and would sprint off as if I had the plague.

If I didn't open the door to his knock hed put the stuff back in his car

Now have a new guy with fastway van. Sound as a pound.

Trampas

My one drops and runs. Doesn’t wait for an answer or not. Someone’s misses the doorbell and keep walking

Dpd always knock and wait. Never mind the text of a one hour window. Postman knows what parcels to leave or not but hides it and leaves a note. Amazon I’m not a fan of as it’s anytime up to 8pm. You’d think they’d have a better system than it’ll arrive today

Marcusm

knock on the door, what are you talking about, they just dump in porch and record it as delivered. There’s always someone in the house and the gate is quite noisy so the package is generally secured within 10 seconds but not because of any delivery skills.

endofrainbow

Just a heads up - Shein are now using Fastway, only discovered this when the order acknowledgement email came through.

aare

Fastway have been used by Cainiao as end courier for Aliexpress (probably the reason why they are also delivering for Shein) for months, and after a honeymoon period of actually dropping deliveries on my doorstep and ringing bell, as if they were any other courier, have reverted to type in the past couple of weeks (a hedgerow 100m from my house is, apparently “a safe place” perhaps I should consider keeping my valuables there too?). Yesterday I caught them out royally as I was painstakingly digging out a hole in shale with a trowel to plant a tree on a slope where I could clearly see the road all afternoon since the tracking update suggested they changed vans, and was actually out in my car checking hedges either side of my gate for my package when they updated to say that they could not get a reply to deliver. It was well after dark and there was no sign of headlights in either direction. My phone did not receive a call or text from them, and my number with Aliexpress is correct.

I have added to my long running reviews on trustpilot and explained the situation to AliExpress, as there has been no reply and no delivery update by 10:10am I will also be taking my complaint to Cainiao with links to various review sites, though most of the 72% of 5* reviews on trustpilot happened in the past few months and suggest that they only give good service to people who have never reviewed anything else on trustpilot and never will.

You cannot blame Cainiao, how could anyone on the other side of the world actually realise how bad Fastway can be? So I will be raising a complaint with Cainiao who might well reconsider their end courier. The Chinese are very picky about good service,

endofrainbow

I had another bad experience with them this week. Had ordered stuff from Shein expected delivery 11/15 working days. Got an email from Fastway advising they were having an issue with my delivery address. I didn't trust the email so I tried contacting them by phone. Chat is useless and said it's company policy not to give out phone numbers? Wth? I answered the email asking who the merchant was, 2 days later they replied- Shein. I checked my order and address us correct, even has correct eircode. Contacted Fastway again advising this and suddenly my package is fine for delivery. I'd nearly not use a merchant who uses Fastway.

whiterebel

Parent company gone into receivership, so it looks like they are no more

_Kaiser_

Just saw that alright...

https://www.independent.ie/irish-news/300-jobs-at-risk-after-company-behind-fastway-couriers-ireland-goes-into-receivership/a269086587.html

On the one hand, no one wants to see anyone unemployed (especially 6 weeks from Christmas), but they're such an atrocious company it was probably inevitable.

I Cant Believe Its Not Butter

I must have been lucky..I never had a problem with them..

Buddy Bubs

Guy who comes to us in work is great, sad to see them go.

Might offer him a job we have a driver vacancy in work coming up soon due to a retirement

CoBo55

The depot in New Ross was shut down this afternoon, as usual the drivers were left high and dry with vans full of parcels that they won't get paid for.

walshtipp

Somebody who works at Fastway saying over on Reddit that undelivered parcels are being taken by drivers who are owed 4 weeks wages. Just my luck, the one time I am waiting on a parcel with them. 😫

https://www.reddit.com/r/AskIreland/comments/1oiizda/are_you_expecting_anything_from_fastway_couriers/

JohnC.

Taking parcels sounds like a very bad idea, if true.

Cabaal

https://www.boards.ie/discussion/comment/123945153#Comment_123945153

Agree, it would be considered theft.
It wasn't their property to take. Its belonged to the people that ordered the packages.

thebiglad

https://www.boards.ie/discussion/comment/123945219#Comment_123945219

Until it is delivered it belongs to the company who instructed Fastway and, by extension any liquidators appointed to run Fastway, this will not end well for the drivers if true but more likely just to be a keyboard warrior or one or 2 idiots who think they are being clever.

cmac2009

https://www.boards.ie/discussion/comment/123945153#Comment_123945153

Highly unnlikely to be any repercussions given whats happened.

JVince

https://www.boards.ie/discussion/comment/123944928#Comment_123944928

you actually totally believe all utter crap written by a totally anonymous person of reddit?

Seriously?

Fastway are in receivership. There's a big difference between receivership and liquidation.

A receiver will continue to operate the business as normal in order to protect the value of the assets - the main asset of a service company is the service it provides and the customers it has. Whilst there will be some disruption for a few days, the receivers will want it to operate as normally as possible in order to obtain the best price in a sale of the business

BTW - think with some basic logic. If any driver took a parcel, that would be theft. that is a criminal offence and that driver would run the risk of a criminal prosecution for theft thus ensuring they never get a job as a courier again along with travel restrictions to many countries outside the EU.

and before the usual types say "you must work for fastway" (yes they are always out there with their very stupid retorts), I have a medium size online business and use DPD.

10-10-20

My local delivery guy here in Sandyford started around Covid and has never missed a beat. I'd hope that they can come back from this, but they need to fix the trust issues which are so tightly linked with the company name.

walshtipp

https://www.boards.ie/discussion/comment/123945273#Comment_123945273

I hope it's not true but to be fair it wouldn't be the first time that Fastway drivers made parcels disappear.

Those independent franchise drivers were told yesterday that their jobs are gone, don't come to work tomorrow. And by the way we are not paying you for the last four weeks. So it is within the realms of possibility that some drivers try to recoup their costs through alternative means.

C3PO

I have sympathy for the ordinary employees but hard to feel sorry that the company is gone - they were a lesson in how not to treat your customers!

whiterebel

Like most people, I feel sorry for the good drivers, I was lucky to have one locally. The company, though, is an absolute lesson in the worst of service and customer service. So many stories of parcels thrown over hedges, into wheelie bins, delivered to the wrong addresses, fake signatures. Spent half their time on trust pilot asking for details of problem deliveries and nothing being done. Only mystery is how they lasted so long.

aare

https://www.boards.ie/discussion/comment/123930151#Comment_123930151

Well, that went well…

https://www.irishtimes.com/business/2025/10/28/hundreds-of-jobs-under-threat-as-fastway-couriers-enters-receivership/

Who shall I go on a rant against next?