Regulator for Fastway

Jambonjunior

Is there someone I can complain to about Fastway?

I find it strange that they can deliver packages to other people and get them to sign for it? And I never get it. They're literally giving away my things. I've complained several times and hear nothing back. Surely they have to be accountable in some way..

whiterebel

As far as I know they don't come under the regulator in Ireland because they don't deliver post. Parcels seems to be completely unregulated. All you can do is refuse to deal with anyone that uses Fastway. Do chargebacks for any deliveries not received through them. The contract for delivery is between the seller and the courier company. The seller needs to sort out problems with deliveries.

Lewis_Benson

One of the worst couriers in Ireland.

Jambonjunior

Ok thanks for the insight.

I have done that already but after a few instances I was hoping there was another level.

But I guess not. I'll just let retailers know how bad the service is and encourage them to switch to someone else.

endofrainbow

The retailers are most likely aware of the issues with Fastway but continue to use them as they're cheaper than their competitors. I've stopped using merchants who use Fastway.

gipi

Nobody signs for parcels any more, that went out with covid.

It allows couriers to "drop and run".

2 Wheels Good

I was hoping there'd be something more positive here on ways to report Fastway, terrible company to deal with.

user060916

It's all down to your local franchise delivery driver.

Mine was brilliant, I moved and now they're awful

KaneToad

My local Fastway was atrocious. He would regularly drop my package to the local shop - which I rarely frequented. Would rarely attempt a delivery to my house.

He once dropped the package to the wrong house and got thick with me when I wouldn't go to that house and get the package myself.

Consequently I never buy from someone who uses them as their delivery agent.

z80CPU

https://www.boards.ie/discussion/comment/123682773#Comment_123682773

Had awful delivery driver who used a car for delivery not a van:

Once I opened my door he wouldn't face me and would sprint off as if I had the plague.

If I didn't open the door to his knock hed put the stuff back in his car

Now have a new guy with fastway van. Sound as a pound.

Trampas

My one drops and runs. Doesn’t wait for an answer or not. Someone’s misses the doorbell and keep walking

Dpd always knock and wait. Never mind the text of a one hour window. Postman knows what parcels to leave or not but hides it and leaves a note. Amazon I’m not a fan of as it’s anytime up to 8pm. You’d think they’d have a better system than it’ll arrive today

Marcusm

knock on the door, what are you talking about, they just dump in porch and record it as delivered. There’s always someone in the house and the gate is quite noisy so the package is generally secured within 10 seconds but not because of any delivery skills.

endofrainbow

Just a heads up - Shein are now using Fastway, only discovered this when the order acknowledgement email came through.