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Did Customs Test my Mustard?

  • 21-01-2025 10:47pm
    #1
    Registered Users, Registered Users 2 Posts: 24


    I ordered a jar of "Condiment" from Amazon.fr last week. It's a mustard I really like but only available in France as far as I'm aware.

    It arrived today but appears that a large spoon of mustard has been removed from the jar, the seal is broken and the packaging looked like it was opened. There was no note to say that it had been inspected.

    Essentially, I'll have to bin it as I've no idea who opened it, I assume customs. Has anyone experienced anything like this? Should I get my money back from Amazon?



Comments

  • Registered Users, Registered Users 2 Posts: 1,750 ✭✭✭JVince


    Do you really think there are thousands of customs officials opening packages and tasting stuff???

    Please say this was tongue in cheek.

    #1 - MILLIONS of packages come into Ireland from abroad each week.

    #2 - France is within the EU. There are no customs restriction or customs checks.

    #3 - If your issue is true, contact the seller (Amazon) - just as you would if you have any issue with any product.

    But don't be ridiculous thinking some mystery customs person chose your parcel and despite it not being subject to inspection as its with the EU, that they opened it and took a spoonful for their sandwich.



  • Registered Users, Registered Users 2 Posts: 3,750 ✭✭✭tony1kenobi


    Probably wasn’t a spoon.



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,254 Mod ✭✭✭✭whiterebel


    Any shipment coming into Ireland may be checked by customs, EU or not. If they open it they will usually put tape on it to say so.



  • Registered Users, Registered Users 2 Posts: 1,323 ✭✭✭tphase


    customs will always indicate if a package has been opened for examination



  • Registered Users, Registered Users 2 Posts: 24 Appletart Upsetter


    I assumed this would be the case. However, there was no indication whatsoever on the packaging.



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  • Registered Users, Registered Users 2 Posts: 1,323 ✭✭✭tphase


    Complain to Amazon.



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,254 Mod ✭✭✭✭whiterebel


    Some customs from other jurisdictions may not be so good at sticking to the rules. French or UK customs for example….



  • Registered Users, Registered Users 2 Posts: 1,750 ✭✭✭JVince


    The chances of a tiny package from Amazon originating from France being opened or even inspected, is zero.

    Amazon would be regarded as a trusted shipper. They also use their own transport to move stuff from France to Ireland and it effectively becomes a domestic package when handed to an post. (Hence the domestic an post address labels on Amazon packages)



  • Registered Users, Registered Users 2 Posts: 24 Appletart Upsetter


    I assumed this would be the case also.

    However, there is a very large spoon shaped void in the jar, which had no seal around the lid. The box it was shipped in appeared to have been forced open also.

    It's just a jar of (very tasty) mustard, so no big deal. I'll try again and see if I have better luck next time.



  • Registered Users, Registered Users 2 Posts: 904 ✭✭✭WildCardDoW


    The much more likely answer is that someone purchased it from Amazon, took a spoon - didn't like it, returned it. Amazon resold it because they have gaps in their processes in handling returns at times.



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  • Registered Users, Registered Users 2 Posts: 1,482 ✭✭✭Deub


    what mustard is it?

    I find the Dijon mustard from Maille in Dunnes Store.



  • Registered Users, Registered Users 2 Posts: 24 Appletart Upsetter


    Condiment



  • Registered Users, Registered Users 2 Posts: 265 ✭✭pummice


    years ago i imported 3 hard drives, and they had been discreetly opened, I am fairly sure that customs did it, but there was no admission sticker



  • Registered Users, Registered Users 2 Posts: 890 ✭✭✭mykrodot


    now I'm curious! It must be delicious as there are lots of good mustards in the Irish market these days. I'm tempted :-)



  • Registered Users, Registered Users 2 Posts: 5,086 ✭✭✭Buddy Bubs


    Is the mustard forum still going? I remember that being a thing years ago !



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