Wall Ethernet Port not working after router change

Sorbet

Hoping for some help please.

Virgin sent me a new router which I installed today. Everything working in home and wifi.

I have a garden room with a cat 5 (I think) cable running to garden room with two wall Ethernet ports. One of the ports has a WiFi router plugged in and WiFi working fine off that in the garden room.

The second port on the other side of the room which is connected to Xbox, sky box& tv has stopped working since the router change. Has to be router change related but what confuses me is why one port in garden room is working and the other isn’t. I’ve plugged a laptop directly into each port to test Ethernet connection and working on one and not the other.

Any ideas?? Thanks

Sorbet

sorted now thanks.

omri

https://www.boards.ie/discussion/comment/123003229#Comment_123003229

What was the issue ?

Sorbet

user error! It’s always the simple things. I hadn’t realised there are actually two cables running from router in the house out to the two independent Ethernet wall ports - not one that splits at garden room. So once I spotted a wire not plugged into the router I realised my mistake.