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HP Elitebook - Dead Screen

  • 04-12-2024 02:09PM
    #1
    Registered Users, Registered Users 2, Paid Member Posts: 96 ✭✭


    Hello all,

    Short story long.

    HP Elitebook 850 G2 Win 11. Screen dead, but booting.

    I connected it to an external monitor via both VGA & Display Port outputs and it works fine. Got a replacement panel, still dead & still displayed to external screen - F4 used to no avail.

    Removed CMOS & left it. CMOS reconnected, all as before, no panel, external monitor works.

    Got replacement cable & no joy with either old or new panel.

    Laptop did sustain damage, as per photo; my initial thought when I saw it (Over Display Port) was that it had fried graphics, but as I said, DP working.

    I removed the bottom cover & can't see any obvious damage to the underside of the board in the area of the Display Port.

    Scratching my head at this stage!

    20241111_205504.jpg


Comments

  • Registered Users, Registered Users 2, Paid Member Posts: 1,292 ✭✭✭z80CPU
    Darth 8-bit


    Does it have an Nvidia graphics card? If so known issue. There may be a video about this issue on YouTube : my first cousin had an issue like this on her hp laptop.



  • Registered Users, Registered Users 2, Paid Member Posts: 96 ✭✭Sid 1984


    Apologies,

    Should have said..

    Intel HD Graphics 5500.

    Also in Windows display settings "no other display detected"



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