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Virgin Media - Cancelling and Re-Signing Up

  • 03-12-2024 06:14PM
    #1
    el Fenomeno
    Registered Users, Registered Users 2 Posts: 3,591 ✭✭✭


    Currently on 500mb Broadband from Virgin Media. Contract is expired. Was paying 70 a month for the last 6 months (was 35 a month for the first 6). Pretty expensive price.

    Best they could offer was 55 a month for 12 months, or the same order again (35 for 6, 70 for 6)....both offers to remain on 500mb.

    Was rubbish compared to new customer offers:

    500mb - 35pm for 12 months

    1gb - 45pm for 12 months

    2gb - 55pm for 12 months

    So I asked them to cancel. The day my cancellation is effective (or even a day or 2 before) can my partner just sign up as a new customer to avail of the better offers? They told me if I did that, there's a 3 month freeze (no new customer can sign up at the same address for 3 months). Seems like rubbish to me, I have moved into Rental apartments before and been able to get VM within a few days even when the last tenants cancellation was within a few days too.

    Or should I expect a call from sales team trying to convince me to stay?



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