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TV died on 1st power up. Can I ask for a refund?

  • 09-11-2024 04:24PM
    #1
    slo007
    Registered Users, Registered Users 2 Posts: 74 ✭✭


    Ordered a new TV, delivered last Wednesday. Put together the new IKEA TV stand and powered up on Friday. After 5 hours, the TV turned off and refuses to turn on.

    Called the store and they submitted a ticket with manufacturer for service. This feels like a waste of time, considering the TV is "brand new".

    Should I not be able to return it for an exchange or refund? What are my consumer rights?

    I initially asked for the TV via their website so I assume this provides a 14 day return period?

    Unfortunately, the store website doesn't have a refund policy. :(



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