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Sky Broadband - problem to set up new hub

  • 20-10-2024 7:14pm
    #1
    sandra_b
    Registered Users, Registered Users 2 Posts: 251 ✭✭


    Hi, I have switched broadband from Vodafone to Sky. My Vodafone contract expires on 22nd October, Sky activation date was 16th October. I have tried to set up Sky hub today, but it is not working.

    I got in contact with customer service - first person told me there is outage in my area - to try again tomorrow. (!!!) I rang again - the other person was more helpful, but was not able to figure out the issue. He told me to wait until 23rd October - as it is my last date with Vodafone and try again. This is a bit strange - why would they set up activation date and charge me before they are able to connect me.

    I am a bit worried customer service is not able to help. Also, I should not be charged for the days when I don't have Sky connection.

    Is there any way I can complain if I can not set it up after October 23rd? Can I go back to Vodafone - as a new customer ?



Comments

  • #2
    eronayne
    Registered Users, Registered Users 2 Posts: 82 ✭✭eronayne


    what happens when you connect your Sky hub?

    If you are FTTC (100mbps or under) connect the phone line to the purple socket

    if you are FTTH (500Mbps or over) connect tjhe ONT to port 4 of the router, this is the right hand most port.

    if you go to www.whatismyip.com you will be able to see based on the IP address,

    if you have been transfered to Sky, your IP address will start with 51



  • #3
    sandra_b
    Registered Users, Registered Users 2 Posts: 251 ✭✭sandra_b


    Hi @eronayne I tried again today - it is now working :)

    The issue on Sunday was that LAN light on SIRO box was off, and 'Internet' light on Sky hub was off. So I was able to connect to WiFi, but no internet.

    Maybe they have set up something on their side, or maybe I did not connect ethernet cable (to port 4) properly.

    Hopefully there will be no further issues.



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