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eir migration issues (messed up my 4g home broadband)

  • 17-10-2024 2:18pm
    #1
    farfromsleep
    Registered Users, Registered Users 2 Posts: 1 ✭


    Just wanted to share my experience today in case anyone else runs into the same problem.

    Been a customer with eir's 4g mobile broadband for well over a year with very little problems until last night, when 5 days into my current billing period my internet stop entirely and up pops a message stating "Data Allowance Update
    : You have used all of the data allowance included in your plan. We have great value data bundle options available so that you can continue using data. Click below to check out your options", complete with options to top up by 15gb etc. This was a surprise to me seeing as I was supposed to be on an unlimited service (albeit one with fair usage throttling that I am aware of). Anyway, 5 days in there was no way I had used anything close to 1tb.

    When I went into the router control panel to check the sms messages things got even stranger, with notices warning me "Please note you have used 100% of your inclusive 100GB data allowance. text STOP to 50008 to opt out of these notifications." So something was badly messed up somewhere. Like they'd somehow moved me to the wrong plan.

    Called them this morning and found out that was indeed the case. While updating some part of their systems they had accidentally migrated me to a far worse plan, and apparently were still billing me on my side for what I was supposed to have but didn't. Luckily once they realised what was going on they were able to fix it pretty quickly and get things back on track, though it did take some pretty strong insisting on my side, referring to my past billing to confirm the old plan I was on etc.

    Anyway I'm guessing it's highly unlikely this happened to just me alone, so I'm leaving this up here just in case anyone else ends up in a similar situation and suddenly finds themselves mysteriously out of data all of a sudden.



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