Aer Lingus left a bag behind when returning home - compensation?

xpletiv

Ive been trying to work this out. Was in Southampton for past week, and flight home last night one of our bags was left in Southampton - I suspect purposefully as it was only a regional flight and theres only so much space for luggage on this plane. 10% of the passengers also didnt get their bags.

The woman at the desk in T2 was abysmal - didnt even apologise. Just said 'use the machines and put the details in' and then scarpered into the back. She was really pathetic.

But my thing is - do they owe me compensation of any type for not sending the bag? We had paid for baggage. I know they do if its delayed when going, but this was coming home. Nothing of massive importance was in it.

I also see theyre currently 3rd worst worldwide for losing bags after Ethiopian and Iberia, though they have held the no 1 spot for a lot of the past year. BA are 4th, so 2nd, 3rd and 4th are all IAG. Have they some internal policy to not put a bag on a plane if it isnt 'profitable'?

L1011

There's no compensation for the delay itself in either direction.

You can claim for legitimate expenses caused by the delay; and its very hard to prove those costs on a return leg due to the expectation that you have more clothes at home etc.

xpletiv

So… nothing? Aer Lingus just gets away with it? I am missing things like toiletries/shoes/etc and no sign of it after nearly 24 hours.

L1011

If you had to replace toiletries you can try claim for them.

Expect Aer Lingus to reject on the basis that you were at home; and it likely will be well under the amount where a small claims case can be expected

If the bag is actually lost, you can claim for the contents. Either 14 or 21 days, can't remember; unless the airline confirms its lost in the interim.

xpletiv

Oh if its lost thats a different story - 1000 euro handbag in it. They said its in Southampton.

Disgraceful they can just get away with it.

homer911

They should be delivering it to your home when it does turn up

ted1

no compensation when you are arriving home.

If you are aware they’ll compensate you.

What kind of compensation are you looking for ?

ted1

Travel insurance will cover your €1000 asking as you have receipts etc.

but it’s just delayed not lost

JVince

https://www.boards.ie/discussion/comment/122555425#Comment_122555425

They don't "get away" with it. Primarily its the ground handler's fault at Southampton as I'd be very surprised if aer lingus do any of their own ground handling anywhere.

Your contract is of course with aer lingus. It will cost them to deliver it to you and also they have a disgruntled customer.

Ryanair and BA are top of the league regarding baggage issues (can't see where you get aer lingus as they don't feature on any lists I can see) - but they are top of the league in terms of customers too, so probably all relative and sure tabloids love to knock the big boys

Also aer lingus regional operated by Emerald Airlines on behalf of aer lingus?

That's air travel for you these days - we all want cheap flights, but we have to accept that service standards are not going to be the same as years ago

LambshankRedemption

https://www.boards.ie/discussion/comment/122555360#Comment_122555360

24 hours? KLM returned my missing luggage after 6 weeks.

xpletiv

AL girl (who was horrific and so dismissive) said it'd be 24 hours. I didnt believe her. Rightly so it seems.

So I get nothing for the inconvenience of their actions? They contract and pay towards the ground staff but the responsibility should surely be on them.

We dont get cheap flights either any more. AL is a rip off these days. My source came from here: https://luggagelosers.com/

Appreciate all the answers. Air Travel is strange sometimes…

cloudhopper19

https://www.boards.ie/discussion/comment/122555425#Comment_122555425

If there is something expensive in it you will need to go to a Garda station to report the loss - provide a receipt for the purchase of the item and then upload both the receipt and the Garda reference to the website for processing inline with the baggage policies on the website.

davetherave

Yeah some bloke scanning through twitter is definitely a scientific source.

>estimations based on people talking about losing their luggage on social media and websites. Actual numbers may vary.

If your bag, and others, were unloaded because of weight issues because it is a smaller propeller aircraft, there has only been one flight so far that it could have been put on. That flight may have equally been fairly full. There are only two Ei flights a day from Southampton.

xpletiv

https://www.boards.ie/discussion/comment/122555634#Comment_122555634

Seen as though airlines themselves do not actually release data on lost luggage, id say this is a fairly decent source.

Alun

I was on an AL flight from Frankfurt to Dublin where no hold luggage was loaded at all due to entirely valid operational reasons (severe thunderstorms in Dublin, plane arrived very late and they had to turn around extremely quickly to beat the 11pm takeoff curfew at Frankfurt.)

Anyway, we got home Friday evening, filled in the online form immediately, got a call Saturday morning to say the bags were on their way on the first Dublin flight of the day, and we got our bags delivered to our house on Sunday morning. Not 24hrs, admittedly, but the guy who delivered them said that they, quite rightly, prioritised incoming tourists over residents. Note that none of this involved AL directly, it was a third party luggage handling service.