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How do I contact TNT directly about a delivery gone to the wrong address??

  • 27-08-2024 9:03am
    #1
    raspberrypi67
    Registered Users, Registered Users 2 Posts: 831 ✭✭✭


    Hi Folks,

    We work in a company in Greenogue Industrial Estate in Rathcoole. TNT delivered a Box to the wrong address, not the first time either, I've done what I can sending requests to customer service but no joy. Delivery was made last Friday, coming from Co. Clare .

    Can anyone give me a number that I can contact about this. Its a very important delivery…

    Many thanks

    Post edited by whiterebel on


Comments

  • #2
    ShatterProof
    Registered Users, Registered Users 2 Posts: 1,763 ✭✭✭ShatterProof


    You could try the number on this page https://www.tnt.com/express/en_ie/site/support.html



  • #3
    raspberrypi67
    Registered Users, Registered Users 2 Posts: 831 ✭✭✭raspberrypi67


    https://www.boards.ie/discussion/comment/122549212#Comment_122549212

    Thanks for that but I got no where and actually tried that yesterday. You get through to a woman thats actually AI bot…

    And she basically told me to contact the sender, yes we did all the obvious, the Driver is the one at fault here but that not in their algorithm !! Drivers don't make mistakes, deliberate ones at that….

    If anyone has a number that has humanity on the other side, would be great,….world has gone mad



  • #4
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,724 ✭✭✭✭Jim_Hodge


    Honestly, you'd be better contacting the sender. They have the contract with TNT, not you.



  • #5
    raspberrypi67
    Registered Users, Registered Users 2 Posts: 831 ✭✭✭raspberrypi67


    https://www.boards.ie/discussion/comment/122549307#Comment_122549307

    the sender doesn't seem to be doing much to help….They cant understand it…..



  • #6
    RichT
    Registered Users, Registered Users 2 Posts: 1,527 ✭✭✭RichT


    As said, this is the senders problem as that is who YOU have the contract with. It's up to the sender to arrange proper delivery to you. They will know this and are just trying to fob you off.



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  • #7
    raspberrypi67
    Registered Users, Registered Users 2 Posts: 831 ✭✭✭raspberrypi67


    https://www.boards.ie/discussion/comment/122549467#Comment_122549467

    Yeah, your right. We'll see what they do….Thanks for the help etc..



  • #8
    JVince
    Registered Users, Registered Users 2 Posts: 1,623 ✭✭✭JVince


    Didn't TNT merge with Fedex?

    But 100% get the sender to chase it. They most likely have an account manager who in turn can contact the delivery depot who then can contact the driver.



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