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Lastminute.com - querying booking details

  • 19-08-2024 10:15am
    #1
    Dinarius
    Registered Users, Registered Users 2 Posts: 3,420 ✭✭✭


    We booked flights and hotel to Berlin with lastminute.com

    We travel to Germany quite a bit and we always book breakfast since German breakfast in huge, all-you-can-eat, and removes any need to think about lunch. (Unlike their continental neighbours take on breakfast, adding it to your booking in Germany is a no-brainer.)

    However, all items on our booking are correct except that it says "Room only". I've just confirmed this with the hotel.

    Breakfast will be €25 a head extra. I am as sure as I can be - regrettably, I didn't take screen shots as I was booking - that I chose "breakfast included".

    Dealing with Lastminute.com after the fact seems a little opaque. It's my first time using them.

    Any advice on the possibility of having this part of our booking changed?

    Many thanks.


    D.



Comments

  • #2
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,840 ✭✭✭endofrainbow


    When you got the initial booking confirmation did you not notice the price not reflecting breakfast included ?



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