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Insurance Claim Advise

  • 01-08-2024 7:44pm
    #1
    RIALTO1
    Registered Users, Registered Users 2 Posts: 674 ✭✭✭


    Hi,

    Hoping for some advise. We had booked flights and a villa for a holiday, for myself, my wife, our 2 young kids, and my mother-in-law. Myself and my wife have vhi travel insurance, but not family cover. Due to a family illness, we could not travel and the villa was non=-refundable.

    I submitted a claim which was accepted, and have received 1/5th of the total flight costs, and 1/5th of the villa cost. While the treatment of the flights makes sense as they were individual seat bookings, I was expecting/hoping for the villa to be treated differently. The booking is in my name and I paid the full amount. The no-show confirmation states 3 adults and 2 children.

    Is it unreasonable to expect the villa to be treated differently as there is no direct booking for all 5 people. The cost would have been the same if it was just myself and my wife.

    Appreciate any input if anyone had anything similar.

    Thanks



Comments

  • #2
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,839 ✭✭✭endofrainbow


    You didn't have family cover, hence the 1/5th. Can your wife not claim her 1/5th?



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