I speccd a car online but when I rang dealer the price changed and not downwards!

swoofer

I am in the process of replacing car and its been 10 years since I did but I have discovered everything is online or printed out on demand.

I was on a very sophisticated site today and selected a model I liked and configured with a few extras and then when you click finance you get full price including delivery. All very good but when I rang dealer I was told very very and I mean very quickly the price online is incorrect and yes the price quoted by dealer was higher. Some of the explanations given was, does not include price for metallic paint, I said it did, ahh did not include delivery, I said it did.

Is this real and is it legal? I doubt if I will buy car but I went back to site and raised a complaint. I may never hear back. Is this just a cheap ploy to rope you in?

To say I'm disgusted is an understatement.

I should also add they would not answer the phone i.e you would get auto attendant and select sales then it would ring and then go to engaged. I tried twice and then emailed got a quick call back. Got a cock and bull about phone lines been down…

Luna84

Nothing you can do they even have in small print on their websites about the price is subject to change.

That's just my experience about looking up car on dealers websites.

TBi

Would be interesting to try another dealer, but i've never bought a car new so don't know if this is common or not (although some dealers i've dealt with i would expect this coughbmwcough)

swoofer

Thanks , its good to know. What a shower.